The verdict
A struggling mid-size suv, strong on reliability and held back by ownership.
The 2020 Durango is a three-row SUV built for towing: up to 8,700 lbs with the SRT 392 and a class-leading 6,200 lbs even on the base V6. It backs that up with a roomy second row, deep incentives that regularly knock $8,000-13,000 off the sticker, and the flexibility to run as a mainstream family hauler or a 475-hp performance SUV. The tradeoffs show up at the bottom line and on the dashboard: a thin 3-year/36,000-mile warranty, weak resale, dated infotainment with no wireless phone projection, and an aging interior reflecting a platform that was into its tenth year by 2020. It's the right call for a tower or a hard-bargaining shopper, less so for someone chasing the newest tech or the lowest total cost of ownership.
Jump to scoresStrengths
- Towing capacity is the Durango's calling card
- Generous second-row space and cargo flexibility
- Regular gas and a long range between fill-ups
What holds it back
- Expensive to own over five years
- Key driver-assist features are optional, not standard
- Infotainment feels behind the times
Top alternatives
Cars shoppers cross-shop with the Dodge Durango
2.43C+
Jeep Grand CherokeeMid-Size SUVBetter at: Modern platformSame family, newer bones — better safety tech, an available plug-in hybrid and real off-road hardware, if you can live without the third row and the 8,700-lb tow rating.
Compare
2.79B-
Kia TellurideMid-Size SUVBetter at: Warranty & reliabilityThe low-risk three-row alternative: stronger standard safety gear, a 10 yr/100k powertrain warranty and better predicted reliability for similar money.
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2.47C+
Ford ExplorerMid-Size SUVBetter at: Driver assistanceKeeps the rear-drive three-row formula but adds hands-free BlueCruise highway driving and better fuel economy, at the cost of about 3,000 lbs of towing.
CompareHow it's evolved
10 scored model years · 2017–2026
Subject scores by year
Hover or tap a score to see what moved it versus the year before. A corner mark flags a big swing.
| Year | Performance | Efficiency | Safety | Space | Cost | Reliability | Tech | Use-case | Driving | Value |
|---|---|---|---|---|---|---|---|---|---|---|
| 2026 | 58 | 42 | 53 | 63 | 31 | 64 | 68 | 65 | 70 | 62 |
| 2025 | 57 | 37 | 43 | 60 | 34 | 65 | 62 | 61 | 63 | 60 |
| 2024 | 57 | 43 | 43 | 59 | 38 | 65 | 53 | 59 | 61 | 56 |
| 2023 | 51 | 44 | 44 | 59 | 31 | 63 | 52 | 58 | 60 | 55 |
| 2022 | 51 | 45 | 50 | 58 | 35 | 56 | 47 | 53 | 51 | 53 |
| 2021 | 47 | 45 | 42 | 53 | 44 | 61 | 49 | 53 | 48 | 52 |
| 2020 | 51 | 45 | 45 | 59 | 37 | 61 | 45 | 53 | 55 | 58 |
| 2019 | 46 | 46 | 44 | 59 | 49 | 62 | 43 | 54 | 47 | 58 |
| 2018 | 47 | 46 | 43 | 60 | 51 | 61 | 38 | 54 | 56 | 57 |
| 2017 | 46 | 46 | 45 | 61 | 60 | 48 | 41 | 54 | 61 | 54 |
Compare two years
Best fit & conditions
Higher scores mean a better fit for that use case. Learn more about use-case fit →
Subject profile
Academic Probation · NHTSA safety recalls
Apr 22, 2021Air bags: critical fasteners · Air bags: side/window: curtainThe Side Air Bag Inflatable Curtain (SABIC) fastener may be loose or missing.
Defect
Chrysler (FCA US, LLC) is recalling certain 2020-2021 Dodge Durango vehicles. The Side Air Bag Inflatable Curtain (SABIC) fastener may be loose or missing.
Risk
A loose or missing fastener may cause the side curtain air bag to deploy incorrectly, increasing the risk of injury.
Remedy
Dealers will tighten or replace the fastener, free of charge. Owner notification letters were sent on May 7, 2021. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is Y16.
NHTSA campaign 21V280000 ↗Manufacturer no. Y162,721 vehicles potentially affected (all models in the campaign)Owners notified May 7, 2021Filed by Chrysler (FCA US, LLC)Filed as DURANGOSep 10, 2020Back over prevention: sensing system: cameraA software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Defect
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Risk
The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
NHTSA campaign 20V191000 ↗Manufacturer no. W30-W37319,610 vehicles potentially affected (all models in the campaign)Owners notified Apr 27, 2020Filed by Chrysler (FCA US LLC)Filed as DURANGO
17 recalls on other model years of the Durango (2017–2019, 2021–2023)
Aug 13, 2026Structure: body: hatchback/liftgateThe rear spoiler may not be aligned properly with the roof, possibly resulting in damage to the spoiler during liftgate use.
Defect
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Dodge Durango vehicles. The rear spoiler may not be aligned properly with the roof, possibly resulting in damage to the spoiler during liftgate use.
Risk
A damaged rear spoiler may detach and create a road hazard, increasing the risk of a crash.
Remedy
Dealers will inspect and replace or repair the spoiler and align the liftgate as necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed September 10, 2026. A second notice will be sent once the final remedy is available. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 61D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on August 20, 2026. Vehicles in this recall were previously recalled under 21V842 or 23V115. Vehicles repaired under the prior recalls will need the new repair completed.
NHTSA campaign 26V528000 ↗Manufacturer no. 61D74,578 vehicles potentially affected (all models in the campaign)Filed by Chrysler (FCA US, LLC)Filed as DURANGONov 7, 2024Service brakes, hydraulic: antilock/traction control/electronic limited slip: control unit/moduleA malfunction in the antilock-brake system (ABS) module may incorrectly illuminate the brake lights and disable the ABS and electronic stability control (ESC). In addition, the vehicle operator may be able to start and shift out of Park without the brake pedal being applied.
Defect
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may incorrectly illuminate the brake lights and disable the ABS and electronic stability control (ESC). In addition, the vehicle operator may be able to start and shift out of Park without the brake pedal being applied.
Risk
A vehicle that can be started and shifted out of Park without applying the brake pedal can result in a vehicle rollaway. Disabled ABS and ESC systems can reduce vehicle handling and control in certain driving situations. Brake lights that incorrectly illuminate can fail to properly indicate the driver's intention to following traffic. Any of these scenarios can increase the risk of a crash.
Remedy
Dealers will replace the integrated pressure transducer and update the ABS module software, as necessary free of charge. Owner notification letters were mailed December 16, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 94B. This recall replaces previous recall number 22V-426. Vehicles previously remedied under 22V-426 will need to have the new remedy completed.
NHTSA campaign 24V838000 ↗Manufacturer no. 94B206,502 vehicles potentially affected (all models in the campaign)Owners notified Dec 16, 2025Filed by Chrysler (FCA US, LLC)Filed as DURANGOJun 13, 2024Back over prevention: sensing system: cameraThe radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Defect
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
Remedy
Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.
NHTSA campaign 24V436000 ↗Manufacturer no. 66B, 79B1,033,433 vehicles potentially affected (all models in the campaign)Owners notified Jul 9, 2024Filed by Chrysler (FCA US, LLC)Filed as DURANGOJun 6, 2024Electronic stability control (esc): control module · Service brakes, air: antilock: control unit/moduleDue to a software malfunction, the ABS control module may disable the electronic stability control system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Defect
Chrysler (FCA US, LLC) is recalling certain 2022 Dodge Durango and Ram 2500 and 3500 vehicles. Due to a software malfunction, the ABS control module may disable the electronic stability control system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Risk
Driving with a disabled electronic stability control system can increase the risk of a crash.
Remedy
Dealers will update the ABS control module software, free of charge. Owner notification letters were mailed beginning July 11, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 55B.
NHTSA campaign 24V415000 ↗Manufacturer no. 55B211,581 vehicles potentially affected (all models in the campaign)Owners notified Jul 11, 2024Filed by Chrysler (FCA US, LLC)Filed as DURANGOSep 18, 2023Power train: automatic transmission: lever and linkage: column shiftThe shifter may experience an interference with the shifter boot and come out of gear while driving, which can result in a sudden loss of drive power.
Defect
Chrysler (FCA US, LLC) is recalling certain 2023 Dodge Durango Pursuit vehicles equipped with an instrument panel mounted shifter. The shifter may experience an interference with the shifter boot and come out of gear while driving, which can result in a sudden loss of drive power.
Risk
A sudden loss of drive power can increase the risk of a crash.
Remedy
Dealers will replace the instrument panel mounted shifter boot, free of charge. Owner notification letters were mailed November 7, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 94A.
NHTSA campaign 23V640000 ↗Manufacturer no. 94A125 vehicles potentially affected (all models in the campaign)Owners notified Nov 7, 2023Filed by Chrysler (FCA US, LLC)Filed as DURANGOFeb 23, 2023Structure: body: hatchback/liftgateThe rear spoiler may not be aligned properly with the roof, resulting in damage to the spoiler during liftgate use.
Defect
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Dodge Durango vehicles. The rear spoiler may not be aligned properly with the roof, resulting in damage to the spoiler during liftgate use.
Risk
A damaged rear spoiler can detach and become a road hazard, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the rear spoiler, as necessary, free of charge. Owner notification letters were mailed March 9, 2023. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 20A. This recall is an expansion of recall number 21V-842.
NHTSA campaign 23V115000 ↗Manufacturer no. 20A139,019 vehicles potentially affected (all models in the campaign)Owners notified Mar 9, 2023Filed by Chrysler (FCA US, LLC)Filed as DURANGONov 23, 2022Power train: manual transmission: column shift assemblyThe shifter assembly was not properly heat-treated, which can prevent the shifter from properly engaging in the "drive" position.
Defect
Chrysler (FCA US, LLC) is recalling certain 2022 Dodge Charger and Durango vehicles. The shifter assembly was not properly heat-treated, which can prevent the shifter from properly engaging in the "drive" position.
Risk
An improperly engaged shifter assembly may slip out of the "drive" position, resulting in a sudden loss of drive power, increasing the risk of a crash.
Remedy
Dealers will replace the shifter assembly, free of charge. Owner notification letters were mailed January 17, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall ZB3.
NHTSA campaign 22V866000 ↗Manufacturer no. ZB35,834 vehicles potentially affected (all models in the campaign)Owners notified Jan 17, 2023Filed by Chrysler (FCA US, LLC)Filed as DURANGOJun 9, 2022Service brakes, hydraulic: antilock/traction control/electronic limited slip: control unit/moduleA malfunction in the antilock-brake system (ABS) module may illuminate the brake lights, and allow the vehicle to start and shift out of Park without the brake pedal being applied.
Defect
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may illuminate the brake lights, and allow the vehicle to start and shift out of Park without the brake pedal being applied.
Risk
A vehicle that starts and shifts out of Park without applying the brake pedal can result in vehicle rollaway, increasing the risk of a crash without prior warning and/or injury to others outside of the vehicle.
Remedy
This recall is replaced by NHTSA recall number 24V838. Vehicles already repaired under this recall will need to have the new remedy completed. The remedy includes updated HCU/ABS module software that prevents the HCU/ABS module from falsely reading pressure in the primary circuit. FCA has decided to do a two-Phase Campaign remedy schedule. Phase 1 began November 17, 2022. Phase 2 begin date has not been determined yet. Interim owner notification letters explaining the safety risk were mailed July 28, 2020. Owner notification letters were mailed on November 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z48.
NHTSA campaign 22V426000 ↗Manufacturer no. Z48206,502 vehicles potentially affected (all models in the campaign)Owners notified Nov 29, 2022Filed by Chrysler (FCA US, LLC)Filed as DURANGOApr 28, 2022Engine and engine cooling: exhaust system: emission control: gas recirculation valve (egr valve)The exhaust gas recirculation (EGR) valve may stick open, resulting in an unexpected loss of drive power.
Defect
Chrysler (FCA US, LLC) is recalling certain 2021 Dodge Durango, Jeep Grand Cherokee WK, 2022 Jeep Grand Cherokee, and 2021-2022 Jeep Grand Cherokee L vehicles equipped with 3.6L engines. The exhaust gas recirculation (EGR) valve may stick open, resulting in an unexpected loss of drive power.
Risk
An unexpected loss of drive power increases the risk of a crash.
Remedy
Dealers will replace the EGR valve assembly, free of charge. Owner notification letters were mailed June 23, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z31.
NHTSA campaign 22V284000 ↗Manufacturer no. Z311,308 vehicles potentially affected (all models in the campaign)Owners notified Jun 23, 2022Filed by Chrysler (FCA US, LLC)Filed as DURANGOMar 14, 2022Steering: rack and pinionThe steering gear rack bar may have been insufficiently hardened during manufacturing, possibly allowing it to bind within the steering rack, and resulting in difficulty steering or a loss of steering control.
Defect
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango and 2022 Jeep Grand Cherokee vehicles. The steering gear rack bar may have been insufficiently hardened during manufacturing, possibly allowing it to bind within the steering rack, and resulting in difficulty steering or a loss of steering control.
Risk
Difficulty steering, or a loss of steering control, can increase the risk of a crash.
Remedy
Dealers will replace the steering gear assembly, free of charge. Owner notification letters were mailed on May 12, 2022. Owners may contact FCA US, LLC customer service at 1-800-852-1403. FCA US, LLC's number for this recall is Z18.
NHTSA campaign 22V154000 ↗Manufacturer no. Z18931 vehicles potentially affected (all models in the campaign)Owners notified May 12, 2022Filed by Chrysler (FCA US, LLC)Filed as DURANGOMar 10, 2022Electronic stability control (esc) · Service brakes, hydraulic: antilock/traction control/electronic limited slip: control unit/moduleThe ABS control module software may prevent the electronic stability control (ESC) malfunction indicator light from illuminating during certain conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Defect
Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 2500 and 2021-2022 Dodge Durango vehicles, and 2019-2022 3500 cab chassis with GVWR less than 10,000 lbs. The ABS control module software may prevent the electronic stability control (ESC) malfunction indicator light from illuminating during certain conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Risk
An ESC malfunction indicator light that fails to illuminate during an electronic stability control problem can increase the risk of a crash.
Remedy
Dealers will update the ABS control module software, free of charge. Owner notification letters were mailed March 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z20.
NHTSA campaign 22V140000 ↗Manufacturer no. Z20370,437 vehicles potentially affected (all models in the campaign)Owners notified Mar 29, 2022Filed by Chrysler (FCA US, LLC)Filed as DURANGOOct 28, 2021Structure: bodyThe rear spoiler may not be aligned properly with the roof, resulting in damage to the spoiler during liftgate use.
Defect
Chrysler (FCA US, LLC) is recalling certain 2021 Dodge Durango vehicles. The rear spoiler may not be aligned properly with the roof, resulting in damage to the spoiler during liftgate use.
Risk
A damaged rear spoiler could detach and become a road hazard, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the rear spoiler, as necessary, free of charge. Owner notification letters were mailed December 21, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y73.
NHTSA campaign 21V842000 ↗Manufacturer no. Y734,837 vehicles potentially affected (all models in the campaign)Owners notified Dec 21, 2021Filed by Chrysler (FCA US, LLC)Filed as DURANGOMar 26, 2020Power train: driveline: differential unitThe front differential may have been assembled with pinion gears that are insufficiently hardened, which can lead to the gear teeth wearing down. If both pinion gears have their teeth sufficiently worn off, torque power can not be transferred from the front wheels to the driveline, resulting in loss of power while driving and loss of the PARK function when stationary.
Defect
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Grand Cherokee and Dodge Durango vehicles. The front differential may have been assembled with pinion gears that are insufficiently hardened, which can lead to the gear teeth wearing down. If both pinion gears have their teeth sufficiently worn off, torque power can not be transferred from the front wheels to the driveline, resulting in loss of power while driving and loss of the PARK function when stationary.
Risk
A sudden loss of power while driving or loss of the transmission PARK function can increase the risk of a crash.
Remedy
Chrysler will notify owners, and dealers will replace the front differential, free of charge. The recall began May 21, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W22.
NHTSA campaign 20V183000 ↗Manufacturer no. W22515 vehicles potentially affected (all models in the campaign)Owners notified May 21, 2020Filed by Chrysler (FCA US LLC)Filed as DURANGOAug 9, 2018Electrical system: wiring: front underhoodThe powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Defect
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Risk
A vehicle stall can increase the risk of a crash.
Remedy
Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
NHTSA campaign 18V524000 ↗Manufacturer no. U8712,779 vehicles potentially affected (all models in the campaign)Owners notified Oct 2, 2018Filed by Chrysler (FCA US LLC)Filed as DURANGOMay 17, 2018Electrical system: software · Electrical system: wiring · Vehicle speed control: cruise controlThese vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Defect
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Risk
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Remedy
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
NHTSA campaign 18V332000 ↗Manufacturer no. U49,U59-U65,U68,U734,815,661 vehicles potentially affected (all models in the campaign)Owners notified Jun 4, 2018Filed by Chrysler (FCA US LLC)Filed as DURANGOMay 1, 2018Power train: automatic transmissionAn incorrect transmission park lock rod may have been installed in the transmission.
Defect
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.
Risk
If the incorrect park lock rod is installed, the transmission may not shift into 'PARK' and keep the vehicle from moving, increasing the risk of unintended vehicle movement and the risk of a crash.
Remedy
Chrysler will notify owners, and dealers will install the correct park lock rod, free of charge. The recall began June 28, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U43.
NHTSA campaign 18V280000 ↗Manufacturer no. U4371 vehicles potentially affected (all models in the campaign)Owners notified Jun 28, 2018Filed by Chrysler (FCA US LLC)Filed as DURANGOAug 31, 2017Power train: axle assembly: axle shaftThe vehicles may have been assembled with rear axle halfshafts that are too short.
Defect
Chrysler (FCA US LLC) is recalling certain 2017 Dodge Durango vehicles. The vehicles may have been assembled with rear axle halfshafts that are too short.
Risk
If a halfshaft is too short, it may disengage from the differential causing a loss of drive and increasing the risk of a crash.
Remedy
Chrysler has notified owners, and dealers will replace both halfshafts, free of charge. The recall began on September 18, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T55.
NHTSA campaign 17V541000 ↗Manufacturer no. T554 vehicles potentially affected (all models in the campaign)Owners notified Sep 18, 2017Filed by Chrysler (FCA US LLC)Filed as DURANGO
Source: NHTSA Office of Defects Investigation recall database, model years 2017–2026. Recalls are listed by model year as the manufacturer filed them; whether a specific car is affected depends on its VIN — check a VIN at nhtsa.gov ↗. NHTSA model names matched to this page: DURANGO.
Detailed scoring by subject
1Performance & PowertrainGrades below the middle of the scale.1.43D
Standard 3.6L Pentastar V6 on the volume SXT/GT trims is unchanged from 2019; the 5.7L HEMI V8 (360 hp) and 6.4L SRT V8 (475 hp) are optional/performance variants.
Peak torque for the standard V6 powertrain on the volume trim.
Instrumented test figure for the standard V6 powertrain on the volume trim; V8 and SRT variants are considerably quicker but are not the standard engine.
The Pentastar V6 is smooth at light throttle but feels strained and noisy under hard acceleration or towing in a 4,700+ lb SUV; the HEMI V8s deliver stronger, more effortless power but aren't the volume powertrain. The 8-speed automatic generally masks any turbo lag concerns since there's no forced induction.
The ZF-sourced 8-speed automatic (shared across all 2020 Durango powertrains) shifts crisply and rarely hunts, a consistent strength noted across Durango model years.
Maximum conventional towing rating across any 2020 Durango configuration, per manufacturer.
AWD is optional (not standard) on SXT/GT/Citadel/R/T with a basic on-demand single-speed system; only the SRT comes standard with a more sophisticated AWD system offering a low-range setting and neutral tow position.
Unibody mid-size SUV with no dedicated off-road trim, no locking differentials, and modest ground clearance (~8.1 in); AWD system is tuned for on-road/light-snow traction rather than off-road use, even on the SRT.
Three distinct gas engines spanning mainstream V6, towing-focused V8, and high-performance SRT V8 — solid breadth for a mainstream buyer, but no hybrid, PHEV, or EV option and no turbo-four alternative.
2Efficiency & RangeOne of the Durango's weakest categories.0.97F
EPA combined rating for the standard V6 powertrain on the volume AWD trim.
EPA city rating for the volume V6 AWD configuration.
EPA highway rating for the volume V6 AWD configuration.
Calculated from EPA combined MPG and the Durango's 24.6-gallon fuel tank for the volume V6 AWD configuration.
EPA annual fuel cost estimate at standard assumptions for the volume V6 AWD configuration.
All 2020 Durango powertrains (V6, V8, SRT V8) run on regular unleaded gasoline with no premium requirement, keeping running costs straightforward despite the V8/SRT's higher consumption.
3SafetyGrades near the bottom of the scale.0.99F
NHTSA tested the third-generation Durango and gave it an overall 4-star rating; AWD models lose a rollover star relative to RWD.
IIHS rated the Durango Good on moderate overlap front, side, roof strength and head restraints, but Marginal on the small overlap front driver-side test with a Poor-rated structure/safety cage, plus Marginal headlights — both disqualify it from any Top Safety Pick award.
Core ADAS (forward-collision warning/active braking, adaptive cruise, lane-departure warning) is bundled only in the optional $2,395 Technology Group on SXT/GT; blind-spot monitoring and rear cross-traffic alert are optional across the entire lineup, even on the volume GT trim, with forward-collision warning standard only on the top Citadel.
IIHS rated the optional Full-Speed Forward Collision Warning Plus system Superior for vehicle-to-vehicle front crash prevention, avoiding collisions at both 12 and 25 mph test speeds; IIHS did not run a pedestrian AEB test on this vehicle, so the top band's nighttime-pedestrian credit can't be fully confirmed.
Blind-spot monitoring with rear cross-traffic alert is alert-only (no active steering/braking intervention) and remains an option across every 2020 Durango trim rather than standard anywhere in the lineup.
The Durango offers only Lane Departure Warning Plus (alert-based) within the optional Technology Group — there is no lane-centering or active lane-keep-assist system offered on the 2020 model year.
Adaptive Cruise Control with Stop & Go is available (optional Technology Group) and functions through a full speed range, but it is not combined with a lane-centering system into an integrated highway-assist mode, and it isn't offered at all on lower trims without the package.
FCA/Dodge offered no hands-free supervised-driving system (no BlueCruise/Super Cruise/FSD equivalent) on the 2020 Durango or any 2020 Dodge product.
IIHS rated both the halogen and available HID headlight setups Marginal, citing inadequate visibility on curves across all four test configurations — a weakness present on every available headlight configuration, not just base trims.
Owners and reviewers consistently flag thick roof pillars, a tall hood and large headrests hurting outward sightlines, especially rearward and over-the-shoulder during lane changes; a basic backup camera is standard but there is no 360-degree camera to compensate, and rear park-assist sensors are absent on the base SXT.
IIHS rated the LATCH system 'Acceptable' (second-highest tier): second-row outboard seats get full lower-anchor-plus-tether hardware and a middle tether, but the third row has tether anchors only (seatbelt-installed) and some tether hardware is easy to confuse with other fittings; a high-back booster fits well in both rows 2 and 3, though fitting three car seats across isn't possible.
4Space & ComfortOne of the Durango's strongest categories.1.99C-
Volume trim (GT) ships with third-row seating standard; SXT buyers must add the $1,095 3rd Row Seating Group.
Consistent across 2020 Durango trims per aggregated manufacturer spec data.
On the tighter end for the segment band, reflecting the Durango's dated WD-platform cabin packaging.
Second-row headroom is generous for the segment thanks to the Durango's tall unibody roofline.
Second-row legroom is comfortably above segment midpoint.
At 31.5 in, 3rd-row legroom is among the best in the mid-size SUV class and the 2nd row tumbles forward for easy access, but low cushion height and reduced headroom back there keep it a kids/short-trip space rather than a genuine adult seat.
Mid-pack for the segment behind the second row.
Above-average maximum cargo capacity for a mid-size 3-row SUV.
Conventional console bin, door pockets and underfloor cubbies cover the basics but nothing distinguishes the Durango's storage from segment norms.
Front and 2nd-row seats are generally described as comfortable for daily and medium-length trips without being a standout.
Reviewers consistently describe a smooth, composed ride over most surfaces, tempered by a firmer, rugged-chassis feel compared to more car-like mid-size crossovers.
No major complaints about noise intrusion in reviews, but also no acoustic-glass or active noise cancellation features to set it apart; average for the segment.
Heated front and 2nd-row seats plus a heated steering wheel are available starting around the GT Plus trim, with ventilated seats on top trims, but none are standard on the volume configuration.
5Cost of OwnershipThe Durango's lowest-graded category.0.44F
Entry SXT RWD trim with destination charge is the lowest priced way into a 2020 Durango.
GT is the Durango's best-selling trim; most GT buyers add AWD and a light options package over the $34,495 RWD base.
Edmunds True Cost to Own breaks out maintenance and repair separately by trim; GT/SXT figures are representative of the volume trim.
Depreciation sources disagree widely (38%-55% retention across KBB/CarEdge/iSeeCars methodologies); Durango consistently resides in the weaker half of the midsize SUV segment for resale, consistent with Dodge/Chrysler brand residuals generally trailing Toyota/Honda/Subaru rivals.
Standard FCA/Dodge basic warranty, unchanged for 2020 and matching segment-typical (non-Hyundai/Kia) coverage at the bottom of the normalization band.
Standard FCA powertrain warranty, at the low end of the normalization band versus Hyundai/Kia's 10-year coverage.
No complimentary scheduled maintenance plan is included, but Dodge bundles an above-average 5-year/100,000-mile roadside assistance program plus Uconnect/SiriusXM Guardian connected-service trials (3-month Assistance/Navigation trial, up to 10 years of basic Connect One features like remote start and vehicle health reports).
$38,590 volume-trim price minus its estimated resale value after 5 years (40% retained, or about $15,436) leaves about $23,154 in depreciation. Add the projected $10,970 in 5-year maintenance and repairs, and owning this vehicle for 5 years costs about $34,124 in total.
6Reliability & QualityThe Durango's best-graded category.2.11C
Signals diverge by source: Consumer Reports rates the 2020 Durango's overall reliability as "about average" for the model year after several prior years of decline from the mid-80s/5 into the 60s, while J.D. Power's consumer-facing quality & reliability rating for the 2020 model is markedly higher. Mixed-signal pattern between sources lands this mid-pack rather than top-tier.
Dodge (then FCA, now Stellantis) has historically landed in the bottom third of Consumer Reports' annual brand dependability rankings alongside sibling brands Jeep, Chrysler and Ram, even as Dodge took the unusual step of tying for #1 in J.D. Power's 2020 Initial Quality Study (problems in the first 90 days, not long-term dependability). The multi-year dependability picture (the item's actual ask) remains weaker than the initial-quality snapshot.
The 2020 Durango carries two NHTSA recalls, both minor and non-systemic: a rearview-camera software fix (lingering image after shifting out of reverse) and a side-curtain-airbag fastener that could be loose or missing on a batch of 2020-2021 units. Neither touches the powertrain or involves fire risk, and no major recall pattern is documented for this generation/year.
The volume-trim 3.6L Pentastar V6 is a mature, widely-shared FCA engine with a decade of real-world mileage across Dodge/Jeep/Chrysler/Ram products by 2020 and no systemic failure pattern, though owner forums document recurring rocker-arm and oil-cooler-leak complaints on this engine family and the 8-speed automatic has had its own software/shift-quality criticism. Proven family overall but with known, non-fatal wear points rather than a spotless record.
Reviewers consistently flag the base cabin's hard, dated plastics and "unremarkable" material quality relative to rivals like the Ford Explorer and corporate sibling Jeep Grand Cherokee, with the cabin only feeling upscale once the optional Premium Interior Group (suede headliner, wrapped dash) is added. That's a step below competitive-for-price on the volume trim.
No pattern of panel-gap, rattle or squeak complaints surfaces for this model year; by 2020 the third-generation Durango is a decade into production on a shared Jeep Grand Cherokee platform with assembly well sorted, consistent with Dodge's #1 finish in J.D. Power's 2020 Initial Quality Study.
Dodge's dealer footprint is nationwide via the large Stellantis dealer body, giving adequate geographic coverage, but service satisfaction trails the industry: Dodge posted 824 points in J.D. Power's 2021 Customer Service Index (reflecting 2020 service experiences) against an industry average of 847.
Parts are plentiful and reasonably priced thanks to heavy component-sharing across the Dodge/Jeep/Chrysler/Ram lineup and a large aftermarket catalog; average annual maintenance cost is in line with the mid-size SUV segment rather than notably cheap or expensive.
7Technology & InfotainmentOne of the Durango's weakest categories.0.99F
The volume GT trim carries the 8.4-inch Uconnect screen; the base SXT's standard unit is a smaller 7-inch display.
Uconnect 4/4C remains one of the better-regarded interfaces of its generation for logical menus and quick response, even on aging hardware, though it lacks the polish of newer systems.
CarPlay and Android Auto are supported but wired-only across every 2020 trim; wireless projection didn't arrive until the 2021 Uconnect 5 update.
Uconnect's voice command and optional nav are functional but unremarkable; most owners lean on phone projection instead.
Base audio is adequate; an available premium branded system on upper trims is a modest step up rather than a standout.
The cluster pairs analog speedometer/tach with a 7-inch configurable TFT driver-info screen rather than a full digital gauge display.
Uconnect Access can push occasional infotainment/map updates over Wi-Fi, but there is no whole-vehicle OTA software update capability on this generation.
The Uconnect app covers core remote start/lock/locate/horn-and-lights functions but requires an active Uconnect Access subscription after the trial period.
Only two USB-A ports are standard (front and a 2nd-row console port), with no USB-C and no wireless charging pad offered.
Proximity keyless entry and push-button start plus key-fob remote start are available on mid-to-upper trims, but not standard on the base volume configuration.
Backup camera is standard with rear parking sensors available on SXT and standard above it, and front+rear sensors standard on R/T, Citadel and SRT, but no 360-degree surround camera is offered at any trim.
No head-up display is offered on any 2020 Durango trim.
8Use-Case FitGrades below the middle of the scale.1.56D
Large door openings and a 2nd row that folds and tumbles forward make loading kids and gear straightforward; LATCH anchors are provided in the 2nd row but 3rd-row LATCH access is limited.
IIHS rates the 2020 Durango Good in four of five tests (Marginal on driver-side small overlap, Marginal headlights) and NHTSA gives it 4 overall stars, but forward-collision warning, lane-departure warning and adaptive cruise all require the optional Technology Group rather than coming standard on family-friendly trims.
17.2 cu ft of cargo remains behind the 3rd row for a multi-stop family trip and 2nd-row climate vents are included, but rear-seat entertainment and amenities are thin on the volume trim.
The V6/8-speed combination is relaxed and effortless in traffic, though the Durango's size and weight make it less nimble than smaller crossovers.
EPA-rated 18/25/21 mpg city/highway/combined for the V6 AWD volume trim is below average for the mid-size SUV class, and worse still with the V8 engines.
A 37-foot curb-to-curb turning diameter and the Durango's large footprint make it noticeably less maneuverable in tight city/parking situations than most mid-size SUVs, per reviewer consensus.
Max towing ranges from 6,200 lbs (V6) to 7,400 lbs (5.7L V8) and 8,700 lbs with the 6.4L SRT V8 and Trailer Tow Group IV — solid but not class-leading, and there is no bed or dedicated cargo-box capability.
The Grand Cherokee-derived platform and Pentastar V6/HEMI V8 powertrains have a reasonably proven reliability reputation, including police Pursuit fleet use, though interior materials lean toward passenger comfort rather than work-truck toughness.
As a unibody SUV rather than a truck, the Durango offers only basic cargo tie-downs and no meaningful upfit/accessory ecosystem for jobsite use.
A composed highway ride and roughly 400+ miles of range on the V6's 21-gallon tank support road trips, and adaptive cruise is available via the optional Technology Group to ease driver fatigue.
Available AWD and a respectable tow rating support light trailer/toy hauling and gravel-road use, but there is no low-range transfer case or serious off-road hardware.
A 60/40 split-folding 2nd row, available roof rails and a factory tow hitch give reasonable flexibility for bulky gear, aided by the segment-competitive 84.5 cu ft max cargo volume.
9Driving ExperienceMid-pack among this car's ten categories.1.70C-
The rear-wheel-drive-based unibody platform gives the Durango a more composed feel than a typical body-on-frame SUV, but reviewers consistently describe real-world cornering as hampered by its size, weight and heavy body lean.
Steering is described as slow and numb, prioritizing light effort over driver feedback.
No major complaints surfaced about pedal feel or fade; braking performance is adequate for the class without being a standout.
The 3.6L Pentastar V6 paired with the 8-speed automatic is well regarded for smooth, responsive shifts and quick part-throttle response.
The V6 is reasonably refined under normal driving with no notable vibration complaints, though it becomes more vocal under hard acceleration.
Better than the segment midpoint, though some secondary sources list figures as high as 41 ft depending on wheel/tire package.
A commanding seating position, wide adjustability and a conventional, easy-to-reach control layout make for comfortable ergonomics despite the vehicle's size.
The volume V6 configuration drives as a competent but unremarkable family hauler; the RWD-based chassis shows flashes of agility that the higher-performance R/T and SRT trims exploit, but the everyday trim is more appliance than enthusiast machine.
10Value & Market PositionOne of the Durango's strongest categories.1.89C-
Base SXT includes standard 3-row seating, 7-speaker audio and an 8.4-inch Uconnect touchscreen, but advanced driver-assist features (blind-spot, rear cross-path) require an options package rather than coming standard, putting it in line with mainstream midsize-SUV norms rather than ahead of them.
The V8-powered R/T and SRT 392 undercut German performance-SUV rivals by tens of thousands of dollars for comparable power and towing, and even V6 trims offer segment-competitive towing (up to 8,700 lb) for the price.
Seven distinct trims span $30,795-$62,995, with RWD/AWD availability on mainstream trims, two engine families (3.6L V6 and 5.7L/6.4L V8), and a dedicated performance variant (SRT 392) that few midsize-SUV rivals match.
57,828 units sold in the US in 2020, up roughly 5% over 2019 Q1 pace - a steady, respectable mid-pack result but well behind segment volume leaders like the Explorer, Highlander and Pilot.
Dodge carries a strong performance-enthusiast following (especially for SRT models) but lacks the aspirational pull of luxury brands or the mainstream trust halo of Toyota/Honda, landing it in neutral territory for resale and desirability purposes.
Durango is consistently among the most heavily discounted vehicles in its segment - buyers reported $8,000-13,000 off MSRP even on performance trims - which is a clear benefit to shoppers even though it reflects soft brand pricing power.
2020 is the final model year of the long-running third-generation (WD) Durango before its 2021 mid-cycle refresh (new fascia, interior and 10.1-in Uconnect 5 screen); by 2020 the platform dates to the 2011 model year, making it one of the oldest designs in the segment.
Reviewers consistently praised the Durango's V8 power, towing capability and driving dynamics (especially the SRT 392) but dinged its dated cabin tech and below-average fuel economy versus newer three-row rivals; no major 10Best/NACTOY wins or comparison-test victories surfaced for the 2020 model year.
