MotorGPA
Find My Match
Volkswagen logo
●Mid-Size SUV

2020 Volkswagen Atlas Cross Sport

Manufacturer site ↗
2026 model shown
1.61DGPA / 4.0
Overall GPA
Reliability
1.24D
Safety
2.27C
EfficiencyGas
0.00F
20 MPG combined · 372 mi range · $3,350/yr energy
Comfort
1.39D
Value
2.38C+
Ownership Cost
1.77C-
Technology
1.22D
Driving Experience
2.04C

The verdict

A struggling mid-size suv, strong on value and held back by efficiency.

The launch-year 2020 Atlas Cross Sport is a big, stylish two-row SUV with one of the roomiest back seats in its class (40.4 in of legroom), a 40.3 cu ft cargo hold, 5-star NHTSA crash results and a low $31,565 starting price. In return you get a modest 235 hp turbo four, poor fuel economy (20 MPG combined for the volume 2.0T 4Motion, about $3,350 a year in fuel), a heavy first-year recall record and a short 4-year/50,000-mile warranty. As a used buy it suits space-first families who get a recall-checked example at a fair price; buyers who care about running costs or long-term reliability have safer picks.

Jump to scores

Strengths

  • Limo-like rear seat
  • Strong crash-test results
  • Low entry price, broad lineup

What holds it back

  • Thirsty for its power
  • Heavy first-year recall record
  • Short warranty, soft resale

Top alternatives

Cars shoppers cross-shop with the Volkswagen Atlas Cross Sport

Production history

2020–present · 7 years · 1 generations
Gen 12020–now2020In production2026 — graded2025 — graded2024 — graded2023 — graded2022 — graded2021 — graded2020 — gradedProduction began 2020

How it's evolved

7 scored model years · 2020–2026

025507510020202021202220232024202520262020 · Overall: 542021 · Overall: 542022 · Overall: 55 (+1 vs 2021)2023 · Overall: 56 (+1 vs 2022)2024 · Overall: 59 (+3 vs 2023)2025 · Overall: 60 (+1 vs 2024)2026 · Overall: 60

Subject scores by year

Hover or tap a score to see what moved it versus the year before. A corner mark flags a big swing.

YearPerformanceEfficiencySafetySpaceCostReliabilityTechUse-caseDrivingValue
2026
2025
2024
2023
2022
2021
2020

Compare two years

vs
Performance44
43-1
Efficiency28
44+16
Safety63
79+16
Space51
52+1
Cost56
52-4
Reliability49
53+4
Tech48
70+22
Use-case55
61+5
Driving60
62+2
Value65
650

Best fit & conditions

FamilyC+67/100
AdventureC61/100
Winter / inclementC59/100
CommuterD49/100
Work / TowF45/100

Higher scores mean a better fit for that use case. Learn more about use-case fit →

Academic Probation · NHTSA safety recalls

11 for the 2020 · 30 across 2020–2026 · as of Oct 19, 2026
  • Jun 20, 2024Air bags: sensor: occupant classification: front passengerThe passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.MY 2020–2024

    Defect

    Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 Atlas and 2020-2024 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.

    Risk

    A deactivated passenger air bag increases the risk of injury during a crash.

    Remedy

    Dealers will replace the PODS sensor mat and wiring harness, free of charge. Owner notification letters were mailed on September 30, 2024. Owner notification letters will be mailed in phases, on October 18, 2024, December 10, 2024, December 20, 2024, and January 17, 2025. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 69PZ.

    NHTSA campaign 24V464000 ↗Manufacturer no. 69PZ271,330 vehicles potentially affected (all models in the campaign)Owners notified Sep 30, 2024Filed by Volkswagen Group of America, Inc.Filed as ATLAS CROSS SPORT
  • Mar 29, 2023Air bags: sensor: occupant classification: front passengerThe passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.MY 2020

    Defect

    Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.

    Risk

    A deactivated passenger air bag increases the risk of injury during a crash.

    Remedy

    Dealers will replace the PODS sensor mat and wiring harness, free of charge. Owner notification letters were mailed on March 22, 2024. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 69FB.

    NHTSA campaign 23V215000 ↗Manufacturer no. 69FB143,053 vehicles potentially affected (all models in the campaign)Owners notified Mar 22, 2024Filed by Volkswagen Group of America, Inc.Filed as ATLAS CROSS SPORT
  • Oct 31, 2022Tires: pressure monitoring and regulating systemsThe tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."MY 2020–2021

    Defect

    Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Volkswagen Tiguan LWB, Golf Sportswagen A7, Golf Alltrack, Golf R GP, Audi Q3, Audi A3 Cabriolet, 2019-2020 Jetta NF, Jetta GLI, Golf GTI, Atlas, Golf A7, Audi A3, 2020-2021 Atlas Cross Sport, and 2021 Atlas FL vehicles. The tire pressure monitoring system may not detect an air pressure loss in adequate time when deflating occurs among all four tires simultaneously. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."

    Risk

    An undetected sudden loss of pressure in all four tires increases the risk of a crash.

    Remedy

    Dealers will update the TPMS software, free of charge. Owner notification letters were mailed November 18, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298 or Audi’s customer service at 1-800-253-2834. Volkswagen's numbers for this recall are (Audi) 45J7, and (VW) 45J6 and 45J8.

    NHTSA campaign 22V815000 ↗Manufacturer no. AU:45J7,VW:45J6,45J8296,044 vehicles potentially affected (all models in the campaign)Owners notified Nov 18, 2022Filed by Volkswagen Group of America, Inc.Filed as ATLAS CROSS SPORT
  • Mar 28, 2022Air bags: side/windowThe door wiring harness electrical contacts may corrode, disrupting the electrical connection and delaying the deployment of the driver or passenger front side air bag during a side impact crash.MY 2020–2023

    Defect

    Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2020 Atlas, 2020-2023 Atlas Cross Sport, and 2021-2023 Atlas FL vehicles. The door wiring harness electrical contacts may corrode, disrupting the electrical connection and delaying the deployment of the driver or passenger front side air bag during a side impact crash.

    Risk

    A delayed air bag deployment can increase the risk of injury.

    Remedy

    Dealers will secure and, as necessary, replace any the front door wiring harnesses showing a fault code, free of charge. Owner notification letters were mailed June 20, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 97GF.

    NHTSA campaign 22V152000 ↗Manufacturer no. 97GF222,892 vehicles potentially affected (all models in the campaign)Owners notified Jun 22, 2022Filed by Volkswagen Group of America, Inc.Filed as ATLAS CROSS SPORT
  • Feb 16, 2022Equipment: other: labelsThe reduced Gross Vehicle Weight Rating (GVWR) label, reflecting the additional weight of the side steps, was not installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."MY 2020–2021

    Defect

    Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020-2021 Atlas Cross Sport vehicles equipped with accessory side steps. The reduced Gross Vehicle Weight Rating (GVWR) label, reflecting the additional weight of the side steps, was not installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."

    Risk

    Without the reduced GVWR label, the vehicle could be overloaded, leading to a loss of control and increasing the risk of a crash.

    Remedy

    Dealers will install the reduced GVWR label, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 09D9.

    NHTSA campaign 22V086000 ↗Manufacturer no. 09D93,648 vehicles potentially affected (all models in the campaign)Owners notified Mar 31, 2022Filed by Volkswagen Group of America, Inc.Filed as ATLAS CROSS SPORT
  • Nov 17, 2021Air bags: air bag/restraint control module · Visibility: defroster/defogger/hvac systemThe air conditioning system drain tube could be blocked, causing water to leak inside the vehicle near the air bag control module.MY 2020–2021

    Defect

    Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas and 2020-2021 Atlas Cross Sport vehicles. The air conditioning system drain tube could be blocked, causing water to leak inside the vehicle near the air bag control module.

    Risk

    A water leak may damage the air bag control module, causing an inadvertent air bag deployment and increasing the risk of injury or a crash.

    Remedy

    Dealers will repair the drain tube and replace the air bag control module, as necessary, free of charge. Owner notification letters were mailed January 14, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 87H4.

    NHTSA campaign 21V892000 ↗Manufacturer no. 87H454,429 vehicles potentially affected (all models in the campaign)Owners notified Jan 14, 2022Filed by Volkswagen Group of America, Inc.Filed as ATLAS CROSS SPORT
  • Jan 27, 2021SteeringThe front steering knuckle may fracture in the area of the strut mounting.MY 2020–2021

    Defect

    Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas and 2020-2021 Atlas Cross Sport vehicles. The front steering knuckle may fracture in the area of the strut mounting.

    Risk

    A fractured steering knuckle can cause a loss of vehicle control, increasing the risk of a crash.

    Remedy

    Volkswagen will notify owners, and dealers will inspect and, as necessary, replace one or both steering knuckles, free of charge. The recall began February 16, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 40Q7.

    NHTSA campaign 21V026000 ↗Manufacturer no. 40Q710,303 vehicles potentially affected (all models in the campaign)Owners notified Feb 16, 2021Filed by Volkswagen Group of America, Inc.Filed as ATLAS CROSS SPORT
  • Nov 17, 2020SteeringOne or both steering knuckles may have been damaged during production.Do not driveMY 2020–2021

    Defect

    Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas and 2020-2021 Atlas Cross Sport vehicles. One or both steering knuckles may have been damaged during production.

    Risk

    A damaged steering knuckle can fail, causing a loss of steering, thereby increasing the risk of a crash.

    Remedy

    Volkswagen has notified owners, and dealers will inspect and, as necessary, replace the steering knuckle, free of charge. The recall began November 19, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 40Q6. Note: Owners are advised to DO NOT DRIVE the vehicle until the vehicle has been inspected and repaired if necessary.

    NHTSA campaign 20V712000 ↗Manufacturer no. 40Q6776 vehicles potentially affected (all models in the campaign)Owners notified Nov 19, 2020Filed by Volkswagen Group of America, Inc.Filed as ATLAS CROSS SPORT
  • Nov 13, 2020Tires: sidewallThe tires may have been over cured.MY 2020–2021

    Defect

    Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020-2021 Atlas Cross Sport and 2021 Atlas vehicles equipped with Continental Cross Contact LX Sport tires, size 255/50 R 20 105 T. The tires may have been over cured.

    Risk

    Over cured tires can result in a sidewall break causing a sudden loss of air pressure or the tread separating from the tire. Both conditions increase the risk of a crash.

    Remedy

    Volkswagen will notify owners, and dealers will inspect DOT date code and mold number on the vehicle's tires to see if they are affected, replacing them as necessary, free of charge. The recall began November 30, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 44Q5.

    NHTSA campaign 20V702000 ↗Manufacturer no. 44Q5760 vehicles potentially affected (all models in the campaign)Owners notified Nov 30, 2020Filed by Volkswagen Group of America, Inc.Filed as ATLAS CROSS SPORT
  • Aug 26, 2020SeatsParts of the front seat frame and backrest adjuster may not have been welded properly.MY 2020

    Defect

    Volkswagen Group of America, Inc. (Volkswagen ) is recalling certain 2020 Volkswagen Atlas Cross Sport, Jetta, Jetta GLI and Tiguan and Audi Q5 and SQ5 and 2021 Volkswagen Atlas vehicles. Parts of the front seat frame and backrest adjuster may not have been welded properly.

    Risk

    In the event of a rear-end crash, the backrest adjustment could break, possibly reducing the amount of occupant restraint, thus increasing risk of injury.

    Remedy

    Volkswagen will notify owners, and dealers will inspect the front seats, and, as necessary, replace the seatback frames, free of charge. The recall began September 11, 2020. Volkswagen owners may contact their customer service at 1-888-241-2289. Audi owners may contact their customer service at 1-800-893-5298. Volkswagen's numbers for this recall are 72L1, 72K8, and 72K9.

    NHTSA campaign 20V505000 ↗Manufacturer no. 72L1, 72K8, 72K95,376 vehicles potentially affected (all models in the campaign)Owners notified Sep 11, 2020Filed by Volkswagen Group of America, Inc.Filed as ATLAS CROSS SPORT
  • Aug 26, 2020Exterior lighting: headlightsThe driver's side headlight may have been aimed too low during production. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."MY 2020

    Defect

    Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2020 Atlas Cross Sports and 2021 Atlas vehicles. The driver's side headlight may have been aimed too low during production. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

    Risk

    A headlight aimed incorrectly aimed reduces the driver's visibility, increasing the risk of a crash.

    Remedy

    Volkswagen will notify owners, and dealers will adjust the driver's side headlight, free of charge. The recall began September 9, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 94N7.

    NHTSA campaign 20V504000 ↗Manufacturer no. 94N711 vehicles potentially affected (all models in the campaign)Owners notified Sep 9, 2020Filed by Volkswagen Group of America, Inc.Filed as ATLAS CROSS SPORT
19 recalls on other model years of the Atlas Cross Sport (2021–2026)
  • Jul 22, 2026Back over prevention: softwareVolkswagen Group of America, Inc. (Volkswagen) is recalling 2024-2026 Atlas Cross Sport and Atlas vehicles. The vehicles may experience a low-voltage electrical event that affects display screen functions. As a result, the rearview camera image may fail to display as intended.MY 2024–2026

    Defect

    Volkswagen Group of America, Inc. (Volkswagen) is recalling 2024-2026 Atlas Cross Sport and Atlas vehicles. The vehicles may experience a low-voltage electrical event that affects display screen functions. As a result, the rearview camera image may fail to display as intended.

    Risk

    A rearview camera that fails to display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.

    Remedy

    Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed August 4, 2026. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91TV. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 28, 2026.

    NHTSA campaign 26V473000 ↗Manufacturer no. 91TV57,851 vehicles potentially affected (all models in the campaign)Owners notified Aug 4, 2026Filed by Volkswagen Group of America, Inc.Filed as ATLAS CROSS SPORT
  • Dec 3, 2025Wheels: lugs/nuts/bolts/studsThe incorrect wheel bolts may have been installed during vehicle manufacturing.Do not driveMY 2026

    Defect

    Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2026 Atlas, Atlas Cross Sport, and ID.4 vehicles. The incorrect wheel bolts may have been installed during vehicle manufacturing.

    Risk

    Incorrect wheel bolts can allow a wheel to detach from the vehicle, increasing the risk of a crash.

    Remedy

    Owners are advised not to drive their vehicles until they have been repaired. Dealers will inspect and replace the wheel bolts as necessary, free of charge. Owner notification letters were mailed December 12, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 44BW. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on December 5, 2025.

    NHTSA campaign 25V835000 ↗Manufacturer no. 44BW27 vehicles potentially affected (all models in the campaign)Owners notified Dec 12, 2025Filed by Volkswagen Group of America, Inc.Filed as ATLAS CROSS SPORT
  • Jun 30, 2025Service brakes · SuspensionCertain bolts on the chassis, brake system and/or suspension (such as bolts for certain cross member, engine mount, control arm, subframe, rear brake carrier, etc.) of affected vehicles may not have been correctly tightened during the manufacturing process.MY 2023–2025

    Defect

    Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023-2025 Atlas, Atlas Cross Sport and 2023-2024 ID.4 vehicles. Certain bolts on the chassis, brake system and/or suspension (such as bolts for certain cross member, engine mount, control arm, subframe, rear brake carrier, etc.) of affected vehicles may not have been correctly tightened during the manufacturing process.

    Risk

    A loss of vehicle control increases the risk of a crash.

    Remedy

    Dealers will replace the bolts as necessary, free of charge. Owner notification letters were mailed July 25, 2025. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 42HX.

    NHTSA campaign 25V434000 ↗Manufacturer no. 42HX546 vehicles potentially affected (all models in the campaign)Owners notified Jul 25, 2025Filed by Volkswagen Group of America, Inc.Filed as ATLAS CROSS SPORT
  • May 21, 2025Back over prevention: sensing system: cameraA software error may cause the rearview camera image to become distorted when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."MY 2024–2025

    Defect

    Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024-2025 Atlas Cross Sport and Atlas vehicles. A software error may cause the rearview camera image to become distorted when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

    Risk

    A distorted rearview camera image can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.

    Remedy

    Dealers will update the camera control unit software, free of charge. Owner notification letters were mailed June 5, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91SB.

    NHTSA campaign 25V334000 ↗Manufacturer no. 91QE171,381 vehicles potentially affected (all models in the campaign)Owners notified Jun 5, 2025Filed by Volkswagen Group of America, Inc.Filed as ATLAS CROSS SPORT
  • Feb 17, 2025EngineThe engine cover may have been improperly installed after vehicle service, allowing it to come loose and contact hot engine surfaces.MY 2024–2025

    Defect

    Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024-2025 Atlas and Atlas Cross Sport vehicles. The engine cover may have been improperly installed after vehicle service, allowing it to come loose and contact hot engine surfaces.

    Risk

    A loose engine cover that contacts hot surfaces in the engine compartment can melt, increasing the risk of a fire.

    Remedy

    Dealers will remove the engine cover, free of charge. Owner notification letters were mailed March 7, 2025. Owners may contact Volkswagen customer service at 800-893-5298. Volkswagen's number for this recall is 10X5.

    NHTSA campaign 25V100000 ↗Manufacturer no. 10X5177,493 vehicles potentially affected (all models in the campaign)Owners notified Mar 7, 2025Filed by Volkswagen Group of America, Inc.Filed as ATLAS CROSS SPORT
  • Feb 12, 2025Power train: automatic transmissionThe transmission may have been manufactured incorrectly, which can result in a loss of drive power.MY 2025

    Defect

    Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025 Atlas and Atlas Cross Sport vehicles. The transmission may have been manufactured incorrectly, which can result in a loss of drive power.

    Risk

    A sudden loss of drive power can increase the risk of a crash.

    Remedy

    Dealers will replace the transmission, free of charge. Owner notification letters were mailed March 12, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 38CX.

    NHTSA campaign 25V081000 ↗Manufacturer no. 38CX19 vehicles potentially affected (all models in the campaign)Owners notified Mar 12, 2025Filed by Volkswagen Group of America, Inc.Filed as ATLAS CROSS SPORT
  • Sep 27, 2024Service brakes, hydraulic: foundation components: master cylinderThe brake master cylinder may have been assembled with an incorrect secondary piston spring retainer, which can block the brake fluid port.MY 2024

    Defect

    Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024 Atlas and 2024 Atlas Cross Sport vehicles. The brake master cylinder may have been assembled with an incorrect secondary piston spring retainer, which can block the brake fluid port.

    Risk

    An obstructed brake fluid port can cause a loss of brake function, increasing the risk of a crash.

    Remedy

    Dealers will replace the brake master cylinder, free of charge. Owner notification letters were mailed November 21, 2024. Additionally, vehicles that were added to the population on November 21, 2024, their letters were mailed on December 2, 2024. Owners may contact Volkswagen Customer Relations at 1-800-893-5298. Volkswagen's number for this recall is 471F.

    NHTSA campaign 24V723000 ↗Manufacturer no. 471F1,591 vehicles potentially affected (all models in the campaign)Owners notified Oct 21, 2024Filed by Volkswagen Group of America, Inc.Filed as ATLAS CROSS SPORT
  • Jun 27, 2024Back over prevention: softwareThe rearview camera image may be delayed or deactivated after shifting into reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."MY 2024

    Defect

    Volkswagen Group of America, Inc. (VW) is recalling certain 2022-2024 Golf R, Golf GTI, 2024 Atlas, and 2024 Atlas Cross Sport vehicles. The rearview camera image may be delayed or deactivated after shifting into reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

    Risk

    A rearview camera with a delayed or deactivated image reduces the driver's view of what is behind the vehicle, increasing the risk of injury or crash.

    Remedy

    Dealers will update the infotainment system software, free of charge. Owner notification letters were mailed July 15, 2024, and July 16, 2024. Owners may contact VW customer service at 1-800-893-5298. VW's number for this recall is 91US.

    NHTSA campaign 24V480000 ↗Manufacturer no. 91US84,432 vehicles potentially affected (all models in the campaign)Owners notified Jul 15, 2024Filed by Volkswagen Group of America, Inc.Filed as ATLAS CROSS SPORT
  • Aug 23, 2023Engine and engine cooling: engine: hard parts internal/mechanicalThe engine connecting rod bearings may become damaged, which can result in engine failure.MY 2024

    Defect

    Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024 Atlas PA2 and Atlas Cross Sport PA vehicles. The engine connecting rod bearings may become damaged, which can result in engine failure.

    Risk

    A damaged engine can result in engine failure and a stall, increasing the risk of a crash. In addition, engine failure may cause an oil leak which can increase the risk of a fire.

    Remedy

    Dealers will inspect and, if necessary, replace the engine, free of charge. Owner notification letters were mailed September 28, 2023. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 13i6.

    NHTSA campaign 23V593000 ↗Manufacturer no. 13i62,018 vehicles potentially affected (all models in the campaign)Owners notified Sep 28, 2023Filed by Volkswagen Group of America, Inc.Filed as ATLAS CROSS SPORT
  • Oct 26, 2022Suspension: critical fastenersThe driver-side rear trailing arm bolts may not have been tightened properly, allowing them to loosen and fall out.MY 2022–2023

    Defect

    Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Volkswagen Atlas FL and 2022-2023 Atlas Cross Sport vehicles. The driver-side rear trailing arm bolts may not have been tightened properly, allowing them to loosen and fall out.

    Risk

    Unsecured bolts may cause the trailing arm to fracture, resulting in a sudden loss of vehicle control and increasing the risk of a crash.

    Remedy

    Dealers will replace the driver side rear trailing arm bolts, free of charge. Owner notification letters are expected to be mailed December 25, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 42M2.

    NHTSA campaign 22V807000 ↗Manufacturer no. 42M233 vehicles potentially affected (all models in the campaign)Owners notified Nov 22, 2022Filed by Volkswagen Group of America, Inc.Filed as ATLAS CROSS SPORT
  • Oct 7, 2022Engine and engine cooling: engine: hard parts internal/mechanicalThe engine connecting rod bearings may become damaged, which can result in engine failure.MY 2022–2023

    Defect

    Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2023 Audi Q5 Sportback, Q5, 2022-2023 Volkswagen Atlas FL, and Atlas Cross Sport vehicles. The engine connecting rod bearings may become damaged, which can result in engine failure.

    Risk

    A damaged engine can result in engine failure and a stall, increasing the risk of a crash. If the engine failure causes an oil leak, it can increase the risk of a fire.

    Remedy

    Dealers will inspect and, if necessary, replace an affected engine, free of charge. Owner notification letters are expected to be mailed December 6, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298 and Audi's customer service at 1-800-253-2834. Volkswagen's numbers for this recall are 13i4 (VW) and 13i5 (Audi).

    NHTSA campaign 22V753000 ↗Manufacturer no. VW: 13i4, Audi: 13i576,515 vehicles potentially affected (all models in the campaign)Owners notified Nov 8, 2022Filed by Volkswagen Group of America, Inc.Filed as ATLAS CROSS SPORT
  • Sep 26, 2022Service brakes, hydraulic: foundation components: hoses, lines/piping, and fittingsCertain brake lines may leak at the threaded connections.MY 2023

    Defect

    Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023 model year Atlas FL and Atlas Cross Sport vehicles. Certain brake lines may leak at the threaded connections.

    Risk

    A brake fluid leak may increase the distance required to stop, increasing the risk of a crash.

    Remedy

    Dealers will replace the affected brake lines, free of charge. Owner notification letters are expected to be mailed on November 23, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 47T2.

    NHTSA campaign 22V718000 ↗Manufacturer no. 47T2555 vehicles potentially affected (all models in the campaign)Owners notified Nov 22, 2022Filed by Volkswagen Group of America, Inc.Filed as ATLAS CROSS SPORT
  • Aug 31, 2022Trailer hitchesThe trailer hitch bolts may have been insufficiently tightened.MY 2022

    Defect

    Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Atlas and Atlas Cross Sport vehicles. The trailer hitch bolts may have been insufficiently tightened.

    Risk

    Loose bolts may fall out, causing the remaining bolts to break, which could lead to separation of the trailer hitch and trailer, increasing the risk of a crash.

    Remedy

    Dealers will tighten the trailer hitch bolts, free of charge. Owner notification letters are expected to be mailed October 28, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 66N8.

    NHTSA campaign 22V657000 ↗Manufacturer no. 66N83,184 vehicles potentially affected (all models in the campaign)Owners notified Sep 16, 2022Filed by Volkswagen Group of America, Inc.Filed as ATLAS CROSS SPORT
  • Jul 20, 2022Back over prevention: sensing system: camera · Equipment: electrical: infotainment: softwareThe manufacturing process of the eMMC memory module in the infotainment system may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."MY 2021–2022

    Defect

    Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Golf GTI, Jetta GLI, Jetta NF, Arteon FL, Tiguan LWB, 2022 Taos, Jetta PA, Tiguan PA, 2021-2022 Atlas Cross Sport, and Atlas FL vehicles. The manufacturing process of the eMMC memory module in the infotainment system may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

    Risk

    A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.

    Remedy

    Dealers will update the infotainment software, free of charge. Owner notification letters are expected to be mailed September 16, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 91DV.

    NHTSA campaign 22V514000 ↗Manufacturer no. 91DV43,091 vehicles potentially affected (all models in the campaign)Owners notified Aug 2, 2022Filed by Volkswagen Group of America, Inc.Filed as ATLAS CROSS SPORT
  • Apr 13, 2022Fuel system, gasoline: fuel injection system: injectorsThe long fuel injectors may have been assembled without filters.MY 2021–2022

    Defect

    Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2022 Atlas FL and Atlas Cross Sport vehicles. The long fuel injectors may have been assembled without filters.

    Risk

    Long fuel injectors with missing filters may leak fuel, increasing the risk of a fire.

    Remedy

    Dealers will replace the long fuel injectors, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 24iD.

    NHTSA campaign 22V245000 ↗Manufacturer no. 24iD1,382 vehicles potentially affected (all models in the campaign)Owners notified Jul 20, 2022Filed by Volkswagen Group of America, Inc.Filed as ATLAS CROSS SPORT
  • Oct 15, 2021Suspension: front: wheel bearing · Wheels: lugs/nuts/bolts/studsThe front wheel bearing bolts may have been incorrectly tightened.MY 2021

    Defect

    Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas, Atlas Cross Sport, and Passat vehicles. The front wheel bearing bolts may have been incorrectly tightened.

    Risk

    The bolts may loosen and cause a loss of control, increasing the risk of a crash.

    Remedy

    Dealers will inspect the tightness of the wheel bearing bolts and replace the bolts, as necessary, free of charge. Owner notification letters were mailed November 2, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 40R7.

    NHTSA campaign 21V812000 ↗Manufacturer no. 40R730 vehicles potentially affected (all models in the campaign)Owners notified Nov 2, 2021Filed by Volkswagen Group of America, Inc.Filed as ATLAS CROSS SPORT
  • Aug 6, 2021Electrical system: wiring: fuses and circuit breakers · Electrical system: wiring: relays/solenoidsDamaged relays may have been installed in the engine compartment fuse box, which could inadvertently activate the horn or engine starter.MY 2021

    Defect

    Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas and Atlas Cross Sport vehicles. Damaged relays may have been installed in the engine compartment fuse box, which could inadvertently activate the horn or engine starter.

    Risk

    A horn or starter that remains activated for an extended period of time can overheat, increasing the risk of fire.

    Remedy

    Dealers will inspect and as necessary, replace the relays, free of charge. Owner notification letters were mailed August 27, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 97FR.

    NHTSA campaign 21V616000 ↗Manufacturer no. 97FR33 vehicles potentially affected (all models in the campaign)Owners notified Aug 27, 2021Filed by Volkswagen Group of America, Inc.Filed as ATLAS CROSS SPORT
  • Mar 3, 2021Wheels: lugs/nuts/bolts/studs · Wheels: rimThe lug bolt holes on the wheels may have been machined incorrectly, preventing the wheel bolt from sufficiently attaching to the wheel bearing hub.MY 2021

    Defect

    Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas and Atlas Cross Sport vehicles. The lug bolt holes on the wheels may have been machined incorrectly, preventing the wheel bolt from sufficiently attaching to the wheel bearing hub.

    Risk

    An insufficiently attached wheel may separate from the vehicle, increasing the risk of a crash.

    Remedy

    Volkswagen will notify owners, and dealers will inspect all four wheels, and as necessary, replace the wheels, lug bolts ,and wheel bearings, free of charge. The recall began March 4, 2021. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 44Q9.

    NHTSA campaign 21V132000 ↗Manufacturer no. 44Q9128 vehicles potentially affected (all models in the campaign)Owners notified Mar 12, 2021Filed by Volkswagen Group of America, Inc.Filed as ATLAS CROSS SPORT
  • Nov 18, 2020Back over prevention: sensing system: cameraThe rear view camera could malfunction during an ignition cycle, leading to a black screen or infotainment system freeze. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."MY 2021

    Defect

    Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas Cross Sport, Tiguan LWB, Jetta NF, Jetta GLI, Golf GTI, Atlas FL and Arteon vehicles. The rear view camera could malfunction during an ignition cycle, leading to a black screen or infotainment system freeze. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

    Risk

    A black or frozen rear view image reduces the driver's visibility when reversing, increasing the risk of a crash.

    Remedy

    Volkswagen will notify owners, and dealers will update the infotainment system software, free of charge. The recall began December 11, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91BB/91BC.

    NHTSA campaign 20V716000 ↗Manufacturer no. 91BB / 91BC32,048 vehicles potentially affected (all models in the campaign)Owners notified Dec 11, 2020Filed by Volkswagen Group of America, Inc.Filed as ATLAS CROSS SPORT

Source: NHTSA Office of Defects Investigation recall database, model years 2020–2026. Recalls are listed by model year as the manufacturer filed them; whether a specific car is affected depends on its VIN — check a VIN at nhtsa.gov ↗. NHTSA model names matched to this page: ATLAS CROSS SPORT.

Detailed scoring by subject

1Performance & PowertrainOne of the Atlas Cross Sport's weakest categories.0.92F
Horsepower
235 hp (2.0T, volume SE w/ Technology 4Motion); 276 hp 3.6L VR6 range max
21/100
#16 of 18 Mid-Size SUVsCompare all →

2020 is the launch year of the Atlas Cross Sport. Volume trims use the 235 hp EA888 2.0T, which is modest against the 280–295 hp V6s in rival mid-size SUVs.

Torque
258 lb-ft (2.0T); 266 lb-ft VR6
35/100
#12 of 18 Mid-Size SUVsCompare all →

The turbo four makes 258 lb-ft low in the rev range, nearly matching the VR6's 266 lb-ft.

0–60 mph time
~7.2–7.5 s (2.0T 4Motion, instrumented tests)
33/100
#14 of 18 Mid-Size SUVsCompare all →

Instrumented tests put the 2.0T 4Motion at about 7.2–7.5 s to 60 mph, behind the V6 rivals that run in the high 6s. The VR6 is hardly quicker.

Powertrain refinement55
#17 of 18 Mid-Size SUVsCompare all →

The 2.0T is smooth and pulls usefully at low revs around town, but it sounds strained when passing on the highway. The VR6 is smoother but thirstier, and hardly any quicker.

Transmission behavior60
#13 of 18 Mid-Size SUVsCompare all →

The 8-speed automatic shifts smoothly in normal driving but can be slow to kick down, which blunts the modest engine's response.

Max towing capacity
5,000 lbs (VR6 with tow package); 2,000 lbs 2.0T
57/100
#5 of 18 Mid-Size SUVsCompare all →

With the tow package, the VR6 is rated for 5,000 lbs, which is typical for the class. The volume 2.0T is rated for only 2,000 lbs.

AWD/4WD availability65
#8 of 18 Mid-Size SUVsCompare all →

4Motion AWD is offered with both engines and comes with an Active Control drive-mode selector that includes Snow and Off-Road modes. There is no low range or torque vectoring.

Off-road capability36
#9 of 18 Mid-Size SUVsCompare all →

A pavement-oriented two-row crossover with about 8.6 in of ground clearance and no off-road trim, skid plates or lockers. The 4Motion Off-Road mode suits gravel and snow only.

Powertrain lineup breadth52
#6 of 18 Mid-Size SUVsCompare all →

Two gas engines (the 2.0T four and the 3.6L VR6) are each offered with FWD or 4Motion. There is no hybrid or electrified option.

2Efficiency & RangeThe Atlas Cross Sport's lowest-graded category.0.00F
3SafetyOne of the Atlas Cross Sport's strongest categories.2.27C
NHTSA overall rating
5 stars overall (4-star frontal, 5-star side, 4-star rollover; FWD & AWD)
100/100
#1 of 18 Mid-Size SUVsCompare all →

NHTSA rated both 2020 Atlas Cross Sport drivetrains 5 stars overall. The 4-star frontal and rollover sub-ratings keep it from being a clean sweep.

IIHS awards & crashworthiness64
#13 of 18 Mid-Size SUVsCompare all →

2020 is the launch year of the first-generation Atlas Cross Sport. It rates Good in both small-overlap tests, moderate overlap, both side tests and head restraints, though the updated side test notes Marginal driver pelvis protection. No 2020 Top Safety Pick is listed, which puts it in the middle band despite clean crash results.

Standard ADAS suite breadth58
#12 of 18 Mid-Size SUVsCompare all →

Front Assist AEB with pedestrian monitoring, Blind Spot Monitor and Rear Traffic Alert are standard on every 2020 trim from the base S. Adaptive cruise with Stop and Go arrives only at SE w/ Technology, and Lane Assist is optional/upper-trim, so the core is standard but ACC and lane keeping are not.

Automatic emergency braking performance55
#16 of 18 Mid-Size SUVsCompare all →

Standard Front Assist rates Superior vehicle-to-vehicle, avoiding collisions at both 12 and 25 mph. Pedestrian detection was not rated as strongly (later 2020-23 listings show Basic day and night pedestrian results), so it sits in the middle band.

Blind-spot & cross-traffic coverage64
#8 of 18 Mid-Size SUVsCompare all →

Blind Spot Monitor and Rear Traffic Alert are standard on all 2020 trims, and IIHS lists rear automatic braking as standard. Warnings are alert-only, with no active steering intervention on the volume trim and no trailer-aware coverage.

Lane keeping & centering50
#10 of 18 Mid-Size SUVsCompare all →

Lane Assist lane keeping is optional and not on the volume trims. The 2020 model predates IQ.DRIVE Travel Assist, which arrived for MY2021, so only Traffic Jam Assist on top trims offers any low-speed centering.

Adaptive cruise & highway assist58
#9 of 18 Mid-Size SUVsCompare all →

ACC with Stop and Go is standard from SE w/ Technology, which covers the volume trims, but the S and SE lack it. There is no combined highway assist for 2020, since Travel Assist came with the MY2021 IQ.DRIVE bundle.

Hands-free driving availability8
#8 of 18 Mid-Size SUVsCompare all →

Volkswagen offered no hands-free highway driving system in the US for 2020. Even the later Travel Assist is hands-on.

Headlight performance50
#6 of 18 Mid-Size SUVsCompare all →

The S, SE and SE w/ Technology trims (the volume range) have non-adaptive LED projectors without high-beam assist and rate only Marginal. The curve-adaptive lamps with high-beam assist on SEL and above rate Good.

Outward visibility66
#10 of 18 Mid-Size SUVsCompare all →

Tall glass and upright A-pillars give a good forward and side view. The coupe-like sloped roofline and thick D-pillars shrink the rear window and over-the-shoulder view compared with the three-row Atlas. Park Distance Control arrives at SE w/ Technology, and the Area View camera is limited to the top trim.

Child-seat (LATCH) usability70
#5 of 18 Mid-Size SUVsCompare all →

The very roomy two-row rear bench has full LATCH hardware in all three rear positions, and the large rear doors make fitting car seats easy. IIHS rates LATCH ease of use only Marginal, which holds it in the middle band.

4Space & ComfortGrades below the middle of the scale.1.39D
Seating capacity
5 seats (2 rows, all trims)
25/100
#13 of 18 Mid-Size SUVsCompare all →

2020 is the launch year of the Cross Sport, the two-row version of the Atlas on the same 117.3-in wheelbase. Every trim seats five.

Front headroom
39.4 in (without sunroof); about 1 in less with the SEL panoramic roof
48/100
#18 of 18 Mid-Size SUVsCompare all →

This is the published figure for non-sunroof trims; the volume SE w/ Technology has no panoramic roof (it starts at SEL). The body is unchanged through 2023.

Front legroom
41.7 in
38/100
#9 of 18 Mid-Size SUVsCompare all →

It shares the three-row Atlas front structure, which puts it mid-pack for a mid-size SUV.

Rear headroom
37.8 in
45/100
#18 of 18 Mid-Size SUVsCompare all →

The coupe-style sloping roof costs some second-row headroom against the boxy Atlas, but adults still fit.

Rear legroom
40.4 in
87/100
#7 of 18 Mid-Size SUVsCompare all →

The full Atlas wheelbase is spent on two rows, which gives near-class-leading rear legroom. This is the launch model's signature attribute.

Third-row usability20
#13 of 18 Mid-Size SUVsCompare all →

There is no third row, so buyers who need seven seats must step up to the standard Atlas. It is scored in the low band under the no-third-row rule.

Cargo/trunk volume
40.3 cu ft behind the second row
28/100
#13 of 18 Mid-Size SUVsCompare all →

This is very large for a two-row SUV. It still scores low because the framework's SUV band is set against three-row SUVs with the third row folded.

Max cargo volume
77.8 cu ft with the second row folded
51/100
#12 of 18 Mid-Size SUVsCompare all →

This is generous for a two-row mid-size crossover, though about 19 cu ft short of the three-row Atlas.

In-cabin storage & clever solutions60
#10 of 18 Mid-Size SUVsCompare all →

Storage is conventional but roomy: a deep center bin, large door pockets and a wide, flat cargo floor. The volume SE w/ Technology adds a 115-volt outlet in the second row, but there are no underfloor bins or fold-flat innovations.

Seat comfort65
#10 of 18 Mid-Size SUVsCompare all →

The front seats are supportive, with a 10-way power driver's seat and standard heating from SE, and the rear bench is exceptionally roomy. Volume trims use V-Tex leatherette with flatter cushions, and ventilation is reserved for SEL Premium.

Ride quality60
#12 of 18 Mid-Size SUVsCompare all →

The ride is composed and well damped, and reviewers praised its comfort. The 20-inch wheels on the volume SE w/ Technology (21s on top R-Line trims) add thump over sharp seams.

Cabin quietness57
#14 of 18 Mid-Size SUVsCompare all →

Highway noise is about average for the class. Wind noise is well controlled and reviewers called the cabin quiet, but tire roar on 20-inch wheels and a buzzy 2.0T under load come through.

Climate & comfort features62
#9 of 18 Mid-Size SUVsCompare all →

Heated front seats and dual-zone Climatronic start at SE, and remote start arrives on the volume SE w/ Technology. The heated steering wheel waits until SEL, and ventilated front seats and heated rear seats until SEL Premium, so the key features land on mid and upper trims.

5Cost of OwnershipMid-pack among this car's ten categories.1.77C-
Base MSRP
$31,565 (2.0T S FWD, $30,545 + $1,020 destination)
84/100
#5 of 18 Mid-Size SUVsCompare all →

2020 is the launch year of the first-generation Atlas Cross Sport. The entry S with the 235 hp 2.0T and FWD undercuts most two-row midsize rivals of its size.

Volume-Trim Price
$40,265 (2.0T SE 4Motion w/Technology incl. destination; VR6 +$1,400; line spans $31,565–$50,815)
68/100
#12 of 18 Mid-Size SUVsCompare all →

SE w/Technology is the volume configuration (IQ.DRIVE driver assists, remote start, hands-free liftgate), and most buyers add the $1,900 4Motion AWD, which unlike the 2020 three-row Atlas was offered with the 2.0T.

5-Year Maintenance & Repair Cost
~$6,000 over 5 years (maintenance + repair)
54/100
#11 of 18 Mid-Size SUVsCompare all →

Same EA888 2.0T / VR6 hardware as the 2021–2023 Cross Sport; a launch-year car carries slightly more repair exposure, so the estimate sits a little above the in-dataset 2022 figure. VW parts and labor run above Japanese and Korean rivals.

5-Year Resale Value Retention
~48% of MSRP retained after 5 years
27/100
#7 of 18 Mid-Size SUVsCompare all →

The first-generation Cross Sport depreciates faster than Toyota/Honda rivals, and the 2024 refresh dates the pre-refresh car on the used market.

Basic warranty
4 yr / 50,000 mi bumper-to-bumper
50/100
#5 of 18 Mid-Size SUVsCompare all →

The Cross Sport launched under VW's new MY2020 4-year/50,000-mile New Vehicle Limited Warranty (the 6/72 People First warranty applied to earlier Atlas/Tiguan models). Beats 3/36 from Toyota/Honda/GM, trails Hyundai/Kia 5/60.

Powertrain warranty
4 yr / 50,000 mi (powertrain covered within the basic warranty; no separate longer term)
0/100
#5 of 18 Mid-Size SUVsCompare all →

There is no separate, longer powertrain term — engine and transmission are covered only for the 4 yr/50,000 mi basic period, the shortest powertrain coverage in the class.

Complimentary maintenance & perks68
#3 of 18 Mid-Size SUVsCompare all →

VW Carefree Coverage includes the first two scheduled services (2 yr/20,000 mi), roadside assistance and a Car-Net connected-services trial. Useful, but the 20,000-mile cap is tight.

Effective 5-Year Ownership Cost
$26,938 (≈$20,938 depreciation + $6,000 maintenance)
60/100
#12 of 18 Mid-Size SUVsCompare all →

$40,265 volume-trim price minus its estimated resale value after 5 years (48% retained, or about $19,327) leaves about $20,938 in depreciation. Add the projected $6,000 in 5-year maintenance and repairs, and owning this vehicle for 5 years costs about $26,938 in total.

6Reliability & QualityGrades below the middle of the scale.1.24D
Predicted reliability50
#16 of 18 Mid-Size SUVsCompare all →

2020 is the launch year of the Atlas Cross Sport (generation began 2020), and first-year builds carry the most teething issues. Consumer Reports rates the closely related 2020 Atlas only about average, and J.D. Power puts the shared-platform Atlas in its Fair band for Quality & Reliability; owner surveys are kinder but cite fuel pump, battery and cooling complaints, so it sits at the bottom of the average band.

Brand reliability track record42
#15 of 18 Mid-Size SUVsCompare all →

Volkswagen has sat in the lower third of Consumer Reports' brand reliability rankings and below the industry average in J.D. Power's Vehicle Dependability Study across the years around 2020, with electronics and infotainment the most-cited problem areas. This is a persistent multi-year pattern.

Recall & TSB history30
#16 of 18 Mid-Size SUVsCompare all →

Eleven NHTSA campaigns cover the 2020 Cross Sport, the most of any year of this nameplate. They include a Do-Not-Drive steering-knuckle campaign plus a second knuckle-fracture recall, two separate PODS campaigns that can deactivate the passenger air bag, corroding door-harness contacts that delay side air-bag deployment, and an A/C drain leak that can damage the air bag module. Seat-frame welds, over-cured tires and TPMS non-compliance round out a heavy launch-year record.

Powertrain durability reputation58
#11 of 18 Mid-Size SUVsCompare all →

The volume 2020 Cross Sport uses the 235-hp 2.0L EA888 turbo-four with an 8-speed Aisin automatic; the optional 3.6L VR6 is an old, well-proven if thirsty design. The EA888 family is high-volume and broadly durable but carries known water-pump/thermostat-housing and carbon-buildup service items. Unlike 2021-2023, MY2020 is not covered by the connecting-rod-bearing engine-failure or injector-filter recalls, though owners report fuel-pump and cooling-system complaints.

Interior material quality58
#12 of 18 Mid-Size SUVsCompare all →

The pre-refresh cabin is roomy and logically laid out but plain, with reviewers noting abundant hard plastics on the doors and lower dash, especially on lower trims. That is competitive for a mainstream mid-size two-row SUV but behind rivals like the Hyundai Santa Fe in perceived richness; the upgraded interior arrived only with the 2024 refresh.

Fit & finish56
#16 of 18 Mid-Size SUVsCompare all →

Built in Chattanooga alongside the Atlas, the Cross Sport shows solid panel fit with no systemic rattle pattern, but its launch year produced several assembly-quality campaigns: steering knuckles damaged in production, improperly welded seat frames, a mis-aimed headlight and missing GVWR labels. That plus a Fair J.D. Power quality rating keeps it at the low end of the average band.

Dealer & service network54
#16 of 18 Mid-Size SUVsCompare all →

Volkswagen's US network of roughly 600-650 dealers is about half the size of Toyota's, which leaves coverage gaps in rural markets. Metro coverage is adequate, and owners rate the dealership experience only middling.

Parts availability & repair cost52
#17 of 18 Mid-Size SUVsCompare all →

VW parts and labor cost more than mainstream Japanese and domestic rivals, and repair-cost indices put the brand above average for annual repair spend. The shared MQB/EA888 parts pool and a large aftermarket keep availability good, and the 2020 model year carried VW's 6-year/72,000-mile transferable bumper-to-bumper warranty, which offsets early repair costs.

7Technology & InfotainmentOne of the Atlas Cross Sport's weakest categories.1.22D
Touchscreen size
8.0 in (SE and up); 6.5 in on base S
12/100
#3 of 18 Mid-Size SUVsCompare all →

The 2020 MIB II units use a 6.5-inch Composition Color screen on the S and an 8-inch screen from SE up, including the volume SE w/ Technology. Both are small for the class.

Infotainment UX & responsiveness62
#10 of 18 Mid-Size SUVsCompare all →

The MIB II Composition Media unit is simple and logically laid out, with physical climate controls and a volume knob. It is an older, slower generation than the 2021 MIB3, though, and the small screen limits its usefulness.

Wireless CarPlay / Android Auto62
#1 of 18 Mid-Size SUVsCompare all →

App-Connect (Apple CarPlay, Android Auto, MirrorLink) is standard on every 2020 trim but is wired only. Wireless App-Connect and multi-phone pairing arrived with MIB3 for 2021.

Voice control & native navigation50
#10 of 18 Mid-Size SUVsCompare all →

Embedded Discover Media navigation starts at SEL, above the volume trim. Voice control is command-based and predates the improved recognition MIB3 brought for 2021.

Audio system quality62
#9 of 18 Mid-Size SUVsCompare all →

The volume trims use a basic six-speaker system. A Fender Premium Audio system is limited to SEL Premium; it is pleasant but not a class benchmark.

Digital instrument cluster45
#7 of 18 Mid-Size SUVsCompare all →

The 10.25-inch Volkswagen Digital Cockpit is standard only from SEL. The volume SE w/ Technology keeps analog gauges with a small multifunction display, so the cluster is good where fitted but not widely available.

OTA update capability22
#15 of 18 Mid-Size SUVsCompare all →

The 2020 car's MIB II head unit has no meaningful over-the-air updates; VW's myVW software updates target MIB3 vehicles from 2021. Map and firmware updates need a dealer or USB.

Companion app & remote functions60
#1 of 18 Mid-Size SUVsCompare all →

Car-Net through the myVW app offers remote lock/unlock, vehicle status, parked-car location and remote start on equipped trims, and a Wi-Fi hotspot is standard. There is no phone-as-key, and the app has a mixed reputation.

Charging ports & device power62
#2 of 18 Mid-Size SUVsCompare all →

USB-C ports are standard up front, and SE adds two second-row USB ports. The volume SE w/ Technology adds a 115-volt outlet in the second row, but wireless charging is not on the volume trim.

Keyless & remote access70
#3 of 18 Mid-Size SUVsCompare all →

KESSY proximity keyless access and push-button start arrive at SE, not on the base S. The volume SE w/ Technology adds remote start and the hands-free Easy Open liftgate. There is no phone-as-key.

Camera & parking aids60
#7 of 18 Mid-Size SUVsCompare all →

A rear camera is standard, and front and rear Park Distance Control come on the volume SE w/ Technology. The Area View overhead camera and Park Assist are limited to SEL Premium.

Head-up display availability10
#8 of 18 Mid-Size SUVsCompare all →

No 2020 Atlas Cross Sport trim offered a head-up display; VW added one only with the 2024 refresh.

8Use-Case FitMid-pack among this car's ten categories.1.73C-
Kid & car-seat practicality68
#11 of 18 Mid-Size SUVsCompare all →

40.4 in of rear legroom, big rear door openings and a wide 40.3 cu ft cargo bay make daily kid-and-stroller logistics easy. IIHS rates LATCH ease of use only Marginal.

Family safety package66
#11 of 18 Mid-Size SUVsCompare all →

It has a 5-star NHTSA overall rating, Good IIHS crash results, and standard AEB, blind-spot monitoring and rear traffic alert on every trim. But there was no 2020 Top Safety Pick, the volume trims' headlights rate Marginal, and lane keeping is only on upper trims (Travel Assist came in 2021).

Family road-trip comfort65
#11 of 18 Mid-Size SUVsCompare all →

The very roomy second row and 40.3 cu ft of luggage space with all seats occupied suit long family trips, and the volume trim's 115-volt rear outlet helps. Heated rear seats are limited to the top trim, and there is no rear entertainment.

Daily driving ease64
#10 of 18 Mid-Size SUVsCompare all →

Light steering and composed low-speed manners make it easy in traffic, and the volume SE w/ Technology has adaptive cruise with Stop and Go. Turbo lag off the line and a hesitant 8-speed add some friction.

Commuting cost efficiency30
#18 of 18 Mid-Size SUVsCompare all →

The volume 2.0T 4Motion is rated only 20 MPG combined (19 for the VR6), and fuel runs about $3,350 a year. That makes it an expensive commuter in its launch year.

Parking & maneuverability47
#17 of 18 Mid-Size SUVsCompare all →

A 195.5-in, 78-in-wide body with a roughly 40.5-ft turning circle is cumbersome in tight lots. The sloping roofline shrinks the rear window, although Park Distance Control is on the volume trim. The 360-degree camera is limited to SEL Premium.

Work capability46
#14 of 18 Mid-Size SUVsCompare all →

The volume 2.0T tows only 2,000 lbs, and the 5,000-lb rating requires the VR6 with the tow package. The flat 77.8 cu ft load floor helps with materials, but this is a unibody crossover.

Durability for work duty42
#14 of 18 Mid-Size SUVsCompare all →

The EA888 2.0T and VR6 are well-understood engines, and V-Tex leatherette wipes clean. But this is a first-year model from a brand that ranks below average in dependability, and it has no work-duty track record.

Jobsite & upfit practicality45
#3 of 18 Mid-Size SUVsCompare all →

Roof rails, an available hitch and a 115-volt rear outlet on the volume SE w/ Technology cover light duty. There is no high-output onboard power or work-focused upfit ecosystem.

Long-distance comfort & range60
#14 of 18 Mid-Size SUVsCompare all →

Stable, comfortable highway manners and a roomy rear seat make it a competent tourer, and the volume trim has adaptive cruise. But range is only about 372 miles, there is no lane-centering Travel Assist in 2020, and tire noise on 20-inch wheels intrudes.

Outdoor & adventure capability52
#12 of 18 Mid-Size SUVsCompare all →

4Motion with Active Control drive modes (including Snow and Off-Road), about 8.6 in of clearance and standard roof rails handle gravel roads and bike racks. The volume 2.0T tows only 2,000 lbs, and there is no off-road trim or underbody protection.

Gear & luggage flexibility72
#5 of 18 Mid-Size SUVsCompare all →

40.3 cu ft with the seats up and 77.8 cu ft folded is a large, squared-off load space for a two-row SUV, extended by roof rails and an available hitch. The plain 60/40 split and sloping tailgate limit tall items.

9Driving ExperienceOne of the Atlas Cross Sport's strongest categories.2.04C
Handling & agility69
#3 of 18 Mid-Size SUVsCompare all →

It shares the Atlas MQB chassis but is lighter and lower, and reviewers found it drives smaller than its size, with decent body control. It still leans when hurried.

Steering feel66
#2 of 18 Mid-Size SUVsCompare all →

VW's electromechanical rack is accurate and easy to place, but it is light and short on feedback.

Braking confidence66
#4 of 18 Mid-Size SUVsCompare all →

Reviewers liked the brakes, and stops are about average for a roughly 4,300-lb mid-size crossover. Some softness in initial pedal travel holds it back.

Powertrain smoothness & response58
#15 of 18 Mid-Size SUVsCompare all →

The 235-hp 2.0T pulls adequately once on boost (0–60 in 7.2–7.5 s), but there is lag off the line. The 8-speed is smooth yet hesitant to downshift.

Drivetrain noise & vibration58
#14 of 18 Mid-Size SUVsCompare all →

The four-cylinder works hard to move a two-ton crossover and sounds strained when passing. The optional VR6 is smoother but hardly quicker. Cruising refinement is fine.

Turning circle
40.5 ft curb-to-curb
19/100
#18 of 18 Mid-Size SUVsCompare all →

The Cross Sport keeps the full Atlas 117.3-in wheelbase, so it turns no tighter than the three-row model, near the bottom of the mid-size SUV band.

Driving position & ergonomics70
#9 of 18 Mid-Size SUVsCompare all →

The driving position is commanding and adjusts well, with physical climate controls and conventional switchgear. The tapering roofline and thick rear pillars cost over-the-shoulder visibility.

Fun-to-drive factor60
#4 of 18 Mid-Size SUVsCompare all →

This sportier-feeling Atlas is lighter and lower, with pleasant road manners. But neither the 2.0T nor the VR6 has much character, and R-Line is an appearance package.

10Value & Market PositionThe Atlas Cross Sport's best-graded category.2.38C+
Standard equipment generosity62
#8 of 18 Mid-Size SUVsCompare all →

The 2020 S includes LED headlights, Front Assist AEB, blind-spot monitoring and rear cross-traffic alert, plus App-Connect, but the Digital Cockpit, adaptive cruise/IQ.DRIVE, remote start and power liftgate require SE or SE w/Technology. Competitive for the price rather than generous.

Feature value per dollar67
#7 of 18 Mid-Size SUVsCompare all →

A ~$31.6K start undercuts most two-row midsize rivals and buys a huge rear seat and cargo hold, but the 235 hp 2.0T is down on power, the VR6 adds cost for little speed, fuel economy is below average and resale is soft.

Trim & configuration breadth72
#8 of 18 Mid-Size SUVsCompare all →

A wide, well-spaced lineup from ~$31.6K S through SE, SE w/Technology, SEL and SEL Premium, with R-Line versions, FWD or 4Motion on most trims and a choice of 2.0T or 3.6L VR6. No hybrid.

Sales popularity & market acceptance55
#15 of 18 Mid-Size SUVsCompare all →

A spring-2020 launch into the pandemic produced only ~15,100 calendar-2020 sales, but the model quickly ramped to ~44,300 in 2021 — a solid mid-pack seller rather than a segment leader.

Brand desirability & image60
#8 of 18 Mid-Size SUVsCompare all →

Volkswagen is a mainstream brand with some German-engineering appeal that suits the design-led Cross Sport, but it isn't aspirational in the US and trails Toyota/Honda on reliability perception, which shows in soft resale.

Deals & incentive availability62
#13 of 18 Mid-Size SUVsCompare all →

Model-year 2020 sold mostly through the 2020 pandemic period, when VW (like most brands) ran 0% financing and payment-deferral offers before the 2021 chip shortage erased discounts; as a new launch, cash rebates on the Cross Sport itself were modest.

Model freshness82
#6 of 18 Mid-Size SUVsCompare all →

2020 is the launch year of the all-new Atlas Cross Sport on the MQB platform, with styling that previewed the 2021 Atlas refresh. The interior tech, however, is shared with the 2018 Atlas rather than cutting-edge.

Critical reception & awards62
#7 of 18 Mid-Size SUVsCompare all →

Well-received at launch for its styling, roomy rear seat and cargo space, with critics faulting the modest engines and fuel economy. Ranked among the better two-row SUVs but not a class-leading comparison winner.