The verdict
A mixed-report compact luxury sedan, strong on technology and held back by efficiency.
The redesigned 2026 CLA is a tech showcase wrapped in a small, stylish body — a standard 14-inch touchscreen, ChatGPT- and Gemini-powered voice control, and over-the-air updates that reach even the driver-assist systems put it ahead of anything else in the compact luxury class for gadgetry. What it asks in return is space and money: 33.9 inches of rear legroom and an 11.6 cu ft trunk are the smallest numbers in the segment, and 30 MPG on required premium fuel plus roughly $7,200 in five-year service costs makes it expensive to run for a four-cylinder compact. Buy it for the star on the hood, the cabin tech, and the $42,750 entry price into the brand. Skip it if anyone regularly sits in back or if the driving is meant to thrill — the 221-hp CLA 250 needs 6.3 seconds to 60 mph and reviewers find the steering numb.
Jump to scoresStrengths
- Best-in-class cabin technology, and it's mostly standard
- Over-the-air updates that cover the whole car
- A brand-new car with real showroom pull
What holds it back
- The back seat and trunk are the smallest in the class
- Expensive to fuel and to service
- The warranty is the weakest part of the deal
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CompareHow it's evolved
10 scored model years · 2017–2026
Subject scores by year
Hover or tap a score to see what moved it versus the year before. A corner mark flags a big swing.
| Year | Performance | Efficiency | Safety | Space | Cost | Reliability | Tech | Use-case | Driving | Value |
|---|---|---|---|---|---|---|---|---|---|---|
| 2026 | 53 | 39 | 65 | 53 | 41 | 67 | 85 | 41 | 66 | 77 |
| 2025 | 51 | 39 | 49 | 51 | 29 | 64 | 70 | 43 | 67 | 62 |
| 2024 | 50 | 39 | 44 | 51 | 44 | 69 | 70 | 42 | 67 | 59 |
| 2023 | 50 | 35 | 47 | 50 | 46 | 67 | 57 | 42 | 66 | 61 |
| 2022 | 50 | 35 | 46 | 50 | 49 | 66 | 57 | 42 | 66 | 61 |
| 2021 | 50 | 35 | 46 | 50 | 49 | 62 | 57 | 42 | 66 | 63 |
| 2020 | 50 | 32 | 43 | 50 | 52 | 59 | 57 | 41 | 66 | 65 |
| 2019 | 44 | 35 | 32 | 42 | 52 | 62 | 36 | 36 | 63 | 52 |
| 2018 | 44 | 35 | 32 | 42 | 59 | 60 | 36 | 36 | 61 | 55 |
| 2017 | 44 | 34 | 32 | 41 | 59 | 56 | 34 | 37 | 61 | 56 |
Compare two years
Best fit & conditions
Higher scores mean a better fit for that use case. Learn more about use-case fit →
Subject profile
Academic Probation · NHTSA safety recalls
May 1, 2026Seat belts: front: retractorThe front passenger seat belt retractor may have been manufactured with a defect that prevents the deactivation of the child seat safety function (Automatic Locking Retractor). As a result, the seat belt may remain in a locked position and cannot be extended.
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2026 CLA 350 4MATIC (EV) and CLA 250+ (EV) vehicles. The front passenger seat belt retractor may have been manufactured with a defect that prevents the deactivation of the child seat safety function (Automatic Locking Retractor). As a result, the seat belt may remain in a locked position and cannot be extended.
Risk
A passenger who is unable to fasten their seat belt is not properly restrained, increasing their risk of injury in a crash.
Remedy
Dealers will replace the front passenger seat belt, free of charge. Owner notification letters were mailed July 24, 2026. Owners may contact MBUSA customer service at 1-800-367-6372. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning May 8, 2026.
NHTSA campaign 26V278000 ↗15 vehicles potentially affected (all models in the campaign)Owners notified Jul 24, 2026Filed by Mercedes-Benz USA, LLCFiled as CLA 250+ (EV), CLA 350 4MATIC (EV)
25 recalls on other model years of the CLA (2017–2021, 2023)
Jul 24, 2026Latches/locks/linkages: doors: lockPlease refer to MBUSA's recall report for specific model information. The micro-switch in the driver's door lock may corrode and fail to detect an open door, preventing the electronic parking brake or "Auto-Park" feature from engaging automatically. This may result in a vehicle rollaway.
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 CLA, 2019-2022 A-Class, 2022-2023 C-Class, 2024 CLE, 2020-2026 GLA/GLB, and 2023-2024 GLC vehicles. Please refer to MBUSA's recall report for specific model information. The micro-switch in the driver's door lock may corrode and fail to detect an open door, preventing the electronic parking brake or "Auto-Park" feature from engaging automatically. This may result in a vehicle rollaway.
Risk
A vehicle rollaway increases the risk of a crash or injury.
Remedy
Dealers will replace the driver's door lock, free of charge. Owner notification letters are expected to be mailed September 18, 2026. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Owners may contact MBUSA customer service at 1-800-367-6372. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning July 31, 2026.
NHTSA campaign 26V481000 ↗310,667 vehicles potentially affected (all models in the campaign)Owners notified Sep 18, 2026Filed by Mercedes-Benz USA, LLCFiled as AMG CLA35, AMG CLA45, CLA 250, CLA 250 4MATICDec 15, 2023Structure: body: roof and pillarsPlease refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.
Risk
A detached roof panel can become a road hazard, increasing the risk of a crash.
Remedy
Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.
NHTSA campaign 23V854000 ↗2,976 vehicles potentially affected (all models in the campaign)Owners notified Mar 22, 2024Filed by Mercedes-Benz USA, LLCFiled as AMG CLA45, CLA 250, CLA250Nov 1, 2023Equipment: other: owners/service/other manual · Service brakes, hydraulic: foundation components: disc: padsThe vehicles may not be equipped with an inspection gauge to check the wear of the rear brake pads. In addition, information for using this inspection gauge might not be included in the owner's manual. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2020 A220, 2020 CLA250, GLB250, AMG A35, AMG CLA45, AMG CLA35, and 2021 GLA250 vehicles. The vehicles may not be equipped with an inspection gauge to check the wear of the rear brake pads. In addition, information for using this inspection gauge might not be included in the owner's manual. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Risk
Driving with worn brake pads can reduce braking ability, increasing the risk of a crash.
Remedy
Dealers will install an inspection gauge and provide supplemental owner's manual information, free of charge. Owner notification letters were mailed on February 29, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 23V732000 ↗42,742 vehicles potentially affected (all models in the campaign)Owners notified Feb 29, 2024Filed by Mercedes-Benz USA, LLCFiled as AMG CLA35, AMG CLA45, CLA 250Mar 31, 2023TiresThe tires may leak air.
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 AMG CLA 45 vehicles. The tires may leak air.
Risk
A sudden loss of air pressure from a tire may cause a loss of vehicle control while driving, increasing the risk of a crash.
Remedy
Dealers will replace the tires, free of charge. Owner notification letters were mailed April 28, 2023. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2023040004.
NHTSA campaign 23V232000 ↗Manufacturer no. 20230400043 vehicles potentially affected (all models in the campaign)Owners notified Apr 28, 2023Filed by Mercedes-Benz USA, LLCFiled as AMG CLA45May 20, 2022Communication: auto crash notification · Electrical system: softwarePlease refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Risk
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
NHTSA campaign 22V365000 ↗Manufacturer no. See Recall Schedule242,722 vehicles potentially affected (all models in the campaign)Owners notified Jul 8, 2022Filed by Mercedes-Benz USA, LLCFiled as AMG CLA35, AMG CLA45, CLA 250, CLA250Apr 8, 2022Back over prevention: display functionPlease refer to MBUSA's recall report for specific vehicle model details. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018-2021 CLA-Class, GLE/GLS-Class, A-Class, C-Class, E-Class, E-Class Coupe/Convertible, GLA/GLB-Class, GLC-Class, and CLS-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk
An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Remedy
Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 15, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022060007.
NHTSA campaign 22V232000 ↗Manufacturer no. 2022060007126,443 vehicles potentially affected (all models in the campaign)Owners notified Jul 15, 2022Filed by Mercedes-Benz USA, LLCFiled as AMG CLA35, AMG CLA45, CLA 250Mar 4, 2022Service brakes, hydraulic: foundation components: disc: caliperThe rear brake caliper housing fasteners may be loose, which can reduce brake performance or cause rear brake components to detach from the vehicle.
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 AMG CLA 35 and 2021 GLA 250 vehicles. The rear brake caliper housing fasteners may be loose, which can reduce brake performance or cause rear brake components to detach from the vehicle.
Risk
Reduced brake performance can increase the risk of a crash. In addition, detached brake components can create a road hazard, and increase the risk of a crash for other drivers.
Remedy
Dealers will inspect and tighten the fasteners on the rear brake caliper housings, as necessary, free of charge. Owner notification letters were mailed March 25, 2022. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 22V125000 ↗Manufacturer no. 20220300064 vehicles potentially affected (all models in the campaign)Owners notified Mar 25, 2022Filed by Mercedes-Benz USA, LLCFiled as AMG CLA35Dec 17, 2021Steering: electric power assist systemMercedes-Benz USA, LLC (MBUSA) is recalling one 2020 CLA250 vehicle. The power supply connection to the electric power steering may have been contaminated with melted adhesive, which can cause the power steering assist to fail while driving.
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling one 2020 CLA250 vehicle. The power supply connection to the electric power steering may have been contaminated with melted adhesive, which can cause the power steering assist to fail while driving.
Risk
A sudden loss of power steering assist can increase the risk of a crash.
Remedy
A dealer will inspect and repair the power supply connection, as necessary, free of charge. The owner notification letter was mailed January 21, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021120016.
NHTSA campaign 21V989000 ↗Manufacturer no. 20211200161 vehicles potentially affected (all models in the campaign)Owners notified Jan 21, 2022Filed by Mercedes-Benz USA, LLCFiled as CLA 250Dec 13, 2021Fuel system, gasoline: fuel injection system: fuel rail · Fuel system, gasoline: fuel injection system: injectorsDuring the manufacturing process, particles may have been trapped between the fuel rail and injectors, which can cause a fuel leak.
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019 AMG G63, C300, E300, G550, AMG GT63, AMG GT53, 2019-2020 A220, GLA250, GLC300, 2016 C300, 2020 AMG A35, AMG C43, AMG C63, CLA250, E350, E450, GLB250, GLE450, GLS450, GLS580, S560, and SL550 vehicles equipped with a gasoline engine. During the manufacturing process, particles may have been trapped between the fuel rail and injectors, which can cause a fuel leak.
Risk
A fuel leak in the presence of an ignition source, such as hot engine or exhaust components, can increase the risk of a fire.
Remedy
Dealers will replace the fuel rail and fuel injectors, free of charge. Owner notification letters were mailed April 22, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for the recall is 2022030003.
NHTSA campaign 21V961000 ↗Manufacturer no. 2022030003139 vehicles potentially affected (all models in the campaign)Owners notified Apr 22, 2022Filed by Mercedes-Benz USA, LLCFiled as CLA 250May 14, 2021Back over prevention: sensing system: camera · Electrical system: softwarePlease refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.
NHTSA campaign 21V354000 ↗Manufacturer no. 2021050012343,191 vehicles potentially affected (all models in the campaign)Owners notified Jun 28, 2021Filed by Mercedes-Benz USA, LLCFiled as AMG CLA35, AMG CLA45, CLA 250Apr 1, 2021Steering · Steering: gear box: shaft sectorThe steering shaft bore hole for the universal joint bearing may allow excessive movement that, over time, could result in the separation of the bearing and universal joint.
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 B250e, CLA250, 2017-2018 AMG CLA45, GLA250, and AMG GLA45 vehicles. The steering shaft bore hole for the universal joint bearing may allow excessive movement that, over time, could result in the separation of the bearing and universal joint.
Risk
A separated universal joint bearing can cause a loss of steering control and increase the risk of a crash.
Remedy
MBUSA will notify owners, and dealers will inspect, and as necessary, replace the steering shaft, free of charge. Owner notification letters were mailed July 23, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021060001.
NHTSA campaign 21V229000 ↗Manufacturer no. 20210600014,992 vehicles potentially affected (all models in the campaign)Owners notified Jul 23, 2021Filed by Mercedes-Benz USA, LLCFiled as AMG CLA45, CLA250Mar 19, 2021Structure: body: roof and pillarsThe front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.
Risk
The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.
Remedy
Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 21V197000 ↗Manufacturer no. 202107001015,096 vehicles potentially affected (all models in the campaign)Owners notified Sep 3, 2021Filed by Mercedes-Benz USA, LLCFiled as AMG CLA45, CLA 250, CLA250Feb 26, 2021Electrical system: ignition: coil: spark plugsIncorrect spark plugs may have been installed, which could come apart over time and cause engine damage.
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 CLA45 AMG vehicles equipped with 4-cylinder gasoline engines. Incorrect spark plugs may have been installed, which could come apart over time and cause engine damage.
Risk
Engine damage may result in an engine stall, increasing the risk of a crash.
Remedy
MBUSA will notify owners, and dealers will replace the spark plugs, free of charge. The recall began April 14, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 21V124000 ↗7 vehicles potentially affected (all models in the campaign)Owners notified Apr 14, 2021Filed by Mercedes-Benz USA, LLCFiled as AMG CLA45Feb 12, 2021Communication · Communication: auto crash notificationOn June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
Risk
A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.
NHTSA campaign 21V072000 ↗Manufacturer no. 202103000567 vehicles potentially affected (all models in the campaign)Owners notified Mar 31, 2021Filed by Mercedes-Benz USA, LLCFiled as CLA 250, CLA250Feb 5, 2021Communication: auto crash notification · Electrical system: softwarePlease refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Risk
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
NHTSA campaign 21V058000 ↗Manufacturer no. 20210200251,292,258 vehicles potentially affected (all models in the campaign)Owners notified Mar 12, 2021Filed by Mercedes-Benz USA, LLCFiled as AMG CLA35, AMG CLA45, CLA 250, CLA250Jan 29, 2021Child seat · Child seat: vehicle latch anchorThe child seat anchoring system (ISOFIX) may be missing the right-side anchoring bar from the ISOFIX bracket on the right-rear seat.
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 A220, A35 AMG, and CLA250 vehicles. The child seat anchoring system (ISOFIX) may be missing the right-side anchoring bar from the ISOFIX bracket on the right-rear seat.
Risk
If the anchoring bar is missing from the ISOFIX bracket, the child restraint cannot be properly secured to the seat using the ISOFIX securing system, increasing the risk of injury for a child in that seat.
Remedy
MBUSA will notify owners, and dealers will inspect the right-rear ISOFIX bracket and replace the bracket, if necessary, free of charge. The recall began March 16, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021020004.
NHTSA campaign 21V034000 ↗Manufacturer no. 2021020004231 vehicles potentially affected (all models in the campaign)Owners notified Mar 16, 2021Filed by Mercedes-Benz USA, LLCFiled as CLA 250Feb 14, 2020Electrical system: instrument cluster/panelThe instrument cluster software may deactivate the illumination of certain interior switches (switch bar, overhead control unit, steering wheel) if the hazard lights are turned on and the ignition switch is in the 'off' position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 CLA250, CLA250 4MATIC and CLA35 AMG 4MATIC, 2020-2021 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC and GLS580 4MATIC and 2021 GLE53 AMG Coupe, GLE63S AMG 4MATIC, GLS63 AMG 4MATIC and Maybach GLS600 4MATIC vehicles. The instrument cluster software may deactivate the illumination of certain interior switches (switch bar, overhead control unit, steering wheel) if the hazard lights are turned on and the ignition switch is in the 'off' position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
Risk
If the interior switches are not illuminated, they may be more difficult to find and operate, increasing the risk of a crash.
Remedy
MBUSA will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began March 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030019.
NHTSA campaign 20V089000 ↗Manufacturer no. 20200300192,101 vehicles potentially affected (all models in the campaign)Owners notified Mar 31, 2020Filed by Mercedes-Benz USA, LLC.Filed as AMG CLA35, CLA 250Dec 16, 2019Air bags: sensor: occupant classificationThe Occupant Classification System (OCS) may have been improperly calibrated, which may prevent the proper deployment of the front passenger air bag.
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2015-2018 CLA250 and CLA250 4MATIC, and 2017-2018 CLA45 AMG vehicles. The Occupant Classification System (OCS) may have been improperly calibrated, which may prevent the proper deployment of the front passenger air bag.
Risk
In the event of a crash, if the air bag does not deploy as designed, the front seat passenger has an increased risk of an injury.
Remedy
MBUSA will notify owners, and dealers will replace the passenger seat cushion, free of charge. The recall began July 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020060012.
NHTSA campaign 19V892000 ↗Manufacturer no. 2020060012129 vehicles potentially affected (all models in the campaign)Owners notified Jul 31, 2020Filed by Mercedes-Benz USA, LLC.Filed as AMG CLA45, CLA 250, CLA250Sep 27, 2019Air bags: frontal: driver side: inflator moduleThe driver's side front airbag modules may not have been properly bolted down.
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019-2020 A 220 and A 220 4MATIC, 2020 CLA 250, CLA 250 4 MATIC, GLC 300 Coupe 4MATIC, GLC 300 and GLC 300 4MATIC vehicles. The driver's side front airbag modules may not have been properly bolted down.
Risk
In the event of a crash necessitating deployment of the driver's front airbag, the airbag may not deploy properly, increasing the risk of injury.
Remedy
MBUSA will notify owners, and dealers will inspect the driver airbag module and replace it, as necessary, free of charge. The recall began October 29, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019100001.
NHTSA campaign 19V685000 ↗Manufacturer no. 20191000012,222 vehicles potentially affected (all models in the campaign)Owners notified Oct 29, 2019Filed by Mercedes-Benz USA, LLC.Filed as CLA 250Mar 20, 2019Latches/locks/linkages: doors: latchThe right side door locks may not have been properly manufactured. As a result, the right-side doors may not be able to be opened from outside of the vehicle.
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 CLA250 and CLA250 4MATIC vehicles. The right side door locks may not have been properly manufactured. As a result, the right-side doors may not be able to be opened from outside of the vehicle.
Risk
In the event of a crash, if the right side doors cannot be opened from the outside, it could increase the risk of injury.
Remedy
MBUSA will notify owners, and dealers will replace the door locks, free of charge. The recall began May 3, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019030020.
NHTSA campaign 19V219000 ↗Manufacturer no. 20190300205 vehicles potentially affected (all models in the campaign)Owners notified May 3, 2019Filed by Mercedes-Benz USA, LLC.Filed as CLA 250Feb 26, 2019Exterior lighting · Exterior lighting: tail lightsThe tail lights and the side marker lights may flicker or fail, affecting the vehicle's visibility.
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018 CLA250 and CLA250 4MATIC vehicles. The tail lights and the side marker lights may flicker or fail, affecting the vehicle's visibility.
Risk
Reduced visibility increases the risk of crash.
Remedy
MBUSA will notify owners, and dealers will replace the affected light bulb sockets, free of charge. The recall began April 5, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019030009.
NHTSA campaign 19V131000 ↗Manufacturer no. 201903000912 vehicles potentially affected (all models in the campaign)Owners notified Apr 5, 2019Filed by Mercedes-Benz USA, LLC.Filed as CLA 250Aug 3, 2018Air bags: sensor: occupant classificationThe Occupant Classification System (OCS) may not be properly calibrated, resulting in the front passenger air bag not being deactivated if a child seat is in the front seat.
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 Mercedes-Benz CLA250, CLA250 4Matic, and CLA45 AMG 4Matic vehicles. The Occupant Classification System (OCS) may not be properly calibrated, resulting in the front passenger air bag not being deactivated if a child seat is in the front seat.
Risk
If a child seat is in the front seat and the passenger air bag is not deactivated, in the event of a crash, it can increase the risk of injury.
Remedy
MBUSA will notify owners, and dealers will replace the front passenger seat cushion, free of charge. The recall began January 2, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018120001.
NHTSA campaign 18V514000 ↗Manufacturer no. 201812000186 vehicles potentially affected (all models in the campaign)Owners notified Jan 2, 2019Filed by Mercedes-Benz USA, LLC.Filed as AMG CLA45, CLA 250Oct 6, 2017Air bags: frontalMercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.
Risk
If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
Remedy
MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.
NHTSA campaign 17V627000 ↗Manufacturer no. 2017110011495,290 vehicles potentially affected (all models in the campaign)Owners notified Dec 6, 2017Filed by Mercedes-Benz USA, LLC.Filed as AMG CLA45, CLA 250, CLA250Feb 23, 2017Electrical system: starter assembly · Engine and engine cooling: engineIn the event that the engine or transmission cannot turn over, the starting current limiter may overheat from the repeated attempts of the starter motor attempting to start the vehicle.
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2015-2017 C300 4Matic, C300, CLA250, CLA250 4Matic and CLA45 AMG vehicles, 2017 C300 4Matic Cabrio, C300 4Matic Coupe, C300 Cabrio, C300 Coupe, E300, E300 4Matic, E400 4Matic Wagon, E43 AMG 4Matic, GLA250, GLA250 4Matic and GLC300 4Matic Coupe vehicles and 2016 C350e and GLC300 vehicles and 2016-2017 C450 4Matic AMG Sport and GLC300 4Matic vehicles. In the event that the engine or transmission cannot turn over, the starting current limiter may overheat from the repeated attempts of the starter motor attempting to start the vehicle.
Risk
If the starting current limiter overheats, the surrounding components can melt, increasing the risk of a fire.
Remedy
MBUSA will notify owners, and dealers will install an additional fuse in the electrical line to the starter, free of charge. The recall began August 31, 2017. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2017080002.
NHTSA campaign 17V114000 ↗Manufacturer no. 2017080002307,629 vehicles potentially affected (all models in the campaign)Owners notified Aug 31, 2017Filed by Mercedes-Benz USA, LLC.Filed as AMG CLA45, CLA250Feb 8, 2017Air bags: frontal: passenger side: inflator moduleThe pelvis air bag or the front passenger air bag inflator initiator may fail to ignite in the event of a crash.
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 CLA250, CLA250 4Matic, E400 Coupe, E400 4Matic Coupe, E550 Coupe, E400 Cabriolet, E550 Cabriolet, E300, E300 4Matic, E400 Wagon, GLA250, and GLA250 4Matic vehicles. The pelvis air bag or the front passenger air bag inflator initiator may fail to ignite in the event of a crash.
Risk
If the pelvis airbag or the front passenger airbag does not deploy as intended in the event of a crash, the occupants have an increased risk of injury.
Remedy
MBUSA will notify owners, and dealers will replace the affected air bag modules, free of charge. The recall began March 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 17V080000 ↗2,112 vehicles potentially affected (all models in the campaign)Owners notified May 26, 2017Filed by Mercedes-Benz USA, LLC.Filed as CLA250
Source: NHTSA Office of Defects Investigation recall database, model years 2017–2026. Recalls are listed by model year as the manufacturer filed them; whether a specific car is affected depends on its VIN — check a VIN at nhtsa.gov ↗. NHTSA model names matched to this page: AMG CLA35, AMG CLA45, CLA 250, CLA 250 4MATIC, CLA 250+ (EV), CLA 350 4MATIC (EV), CLA250.
Detailed scoring by subject
1Performance & PowertrainGrades below the middle of the scale.1.53D
Volume-trim CLA 250 uses a 2.0L turbo I4 with mild-hybrid assist producing 221 hp; AMG CLA 35 and CLA 45 S step up to 302 hp and 416 hp respectively.
Base CLA 250 turbo I4 peaks at 258 lb-ft; AMG variants extend well above this.
Manufacturer-quoted 0–60 for CLA 250 is 6.3 s with the 8G-DCT and mild-hybrid boost; AMG CLA 45 S drops into the high-3-second range.
The M254 2.0L turbo I4 with 48-volt mild-hybrid ISG smooths off-idle response and start-stop transitions; reviewers note strong mid-range but some coarse tone under hard load, typical of modern four-cylinder luxury sedans.
8G-DCT eight-speed dual-clutch delivers quick, decisive upshifts and pairs well with the mild-hybrid system for smooth launches; historical dual-clutch low-speed shuffle is largely masked but not eliminated.
4MATIC AWD is optional on CLA 250 and standard on AMG CLA 35 and AMG CLA 45 S; the CLA 45 S uses the more sophisticated AMG Performance 4MATIC+ with torque vectoring.
Gas lineup spans three distinct outputs — CLA 250 mild-hybrid I4, AMG CLA 35, and AMG CLA 45 S — covering mainstream through hot-hatch performance, but this gas entity offers no PHEV or full hybrid option; the electric CLA 250+ / CLA 350 4MATIC ships as a separate model.
2Efficiency & RangeThe CLA's lowest-graded category.0.56F
Volume trim is the CLA 250 FWD carryover with the 2.0L turbo I4; EPA 30 MPG combined, dropping to 29 with the 4MATIC AWD option.
EPA city figure for the CLA 250 volume trim; AWD costs ~1 MPG in the city cycle.
EPA highway figure for the CLA 250 volume trim; competitive with BMW 330i and Audi A4 40 TFSI in the same segment.
Calculated from the carryover 13.2-gallon tank and EPA combined MPG; real-world highway trips can approach ~475 mi at 36 MPG.
EPA-formula estimate at 15,000 mi/yr on premium gasoline (~$4.90/gal national avg); AWD variant lands a touch higher.
The 2.0L turbo I4 in the CLA 250 requires 91-octane premium gasoline per Mercedes' owner's manual, a standard cost penalty for this segment.
3SafetyMid-pack among this car's ten categories.2.40C+
The 2026 Gas CLA is the carryover CLA 250 (C118 platform). NHTSA has rated this generation 4 stars overall in prior model years, with 5-star side and 4-star frontal results.
The carryover CLA earns Good ratings on most IIHS crashworthiness tests (moderate overlap, side, roof strength) but is not a Top Safety Pick — the updated side test and headlight ratings hold it back on lower trims.
Standard on every CLA: Active Brake Assist (AEB), Blind Spot Assist, Attention Assist, and rearview camera. Adaptive cruise (Distronic), active steering/lane centering, and cross-traffic braking require the optional Driver Assistance Package, penalizing the base trim.
Mercedes' Active Brake Assist earns Superior daytime vehicle-to-vehicle results in IIHS front crash prevention testing across the current CLA generation, with adequate pedestrian detection but weaker nighttime performance.
Blind Spot Assist is standard on every CLA. Active Blind Spot Assist with braking intervention and rear cross-traffic alert come with the Driver Assistance Package, offering full coverage when optioned.
When equipped with the Driver Assistance Package, Active Steering Assist provides confident lane centering with minimal ping-pong on marked highways, though reviewers note it can hesitate in construction zones. Base trims get only lane departure warning.
Active Distance Assist Distronic offers full-range adaptive cruise with stop-and-go and route-based speed adaptation (reads speed limit signs, curves, roundabouts) when optioned via the Driver Assistance Package. Well-integrated with the navigation system.
Mercedes' Level 3 Drive Pilot hands-free system is restricted to the S-Class and EQS in select US states — it is not available on the CLA. The Driver Assistance Package is hands-on only.
LED High Performance headlights are standard. Adaptive Multibeam LED (72-pixel individually addressable segments) is optional on the volume trim and earns strong reviewer marks, but IIHS has rated CLA headlights only Acceptable on volume-trim configurations.
The CLA's four-door coupe roofline creates thick C-pillars, a shallow rear window, and a high beltline that reviewers consistently flag as compromising rear-quarter sightlines. A 360-degree camera is optional but not standard on the volume trim.
The compact fastback bodystyle limits rear-door opening size and rear-seat space; LATCH anchors are behind the seatbacks and require pushing back cushions. IIHS LATCH ease-of-use is rated Marginal on the current generation.
4Space & ComfortGrades below the middle of the scale.1.59D
Standard 5-passenger seating with 60/40 split-folding rear bench across every CLA 250 trim.
Manufacturer-published front headroom for the carryover C118 CLA 250 Coupe with the standard-equipment panoramic sunroof.
Adequate but not generous front legroom for a compact luxury sedan; tall drivers fit but the low-slung coupe seating position limits stretch.
The four-door coupe roofline compromises rear headroom; reviewers repeatedly cite the tapering roof as the CLA's biggest packaging weakness.
Rear legroom is at the bottom of the compact-luxury sedan set — tight for adults on anything beyond short trips.
Small trunk even for a compact luxury sedan — the sloping deck and coupe silhouette cost usable volume versus the C-Class (12.6) and BMW 3 Series (17.0).
Ordinary in-cabin storage for the segment: modest door bins, average center console with wireless charging pad standard on Premium trim, no standout innovations. Rear passenger storage is limited by the tight cabin.
Front seats are supportive with good bolstering and 8-way power adjustment standard, praised on long trips. Rear seat comfort is compromised by tight headroom, a firm cushion, and a raised floor tunnel that penalizes the center position.
Standard AMG Line suspension with 18-inch wheels rides firmly and can feel busy over broken pavement, though it stays composed at speed. Optional adaptive dampers smooth things out but are bundled in expensive packages, so the as-sold experience is stiffer than 3 Series or C-Class.
Acceptable isolation for the class but not a strong point — reviewers note tire and wind noise on coarse pavement, and acoustic laminated glass is optional (Premium package) rather than standard. Turbo-four powertrain is audible under load.
Heated front seats and dual-zone auto climate are standard; heated steering wheel and ventilated seats are optional (Warmth & Comfort / Premium packages). Rear climate vents and a rear USB-C are standard, but rear seat heating is unavailable and there is no rear climate zone.
5Cost of OwnershipOne of the CLA's weakest categories.0.73F
The 2026 CLA 250 Coupe (gas mild-hybrid 2.0T FWD) opens the lineup at $42,750 including destination — mid-pack for compact luxury sedans and about $5K under the C-Class.
The best-selling configuration is the CLA 250 4MATIC ($44,750 base) with the popular Premium Package plus common comfort/appearance add-ons, landing around $47.5K as typically transacted.
Mercedes-Benz service pricing (Service A/B, brakes, tires, out-of-warranty electronics) puts the CLA's 5-year maintenance/repair burden well above mainstream sedans; Edmunds TCO for the prior-gen CLA tracks in the $6.5K–$7.5K range and the redesigned 2026 model stays in that envelope.
Compact German luxury sedans typically lose 50–55% over five years; the redesigned 2026 CLA is projected to retain ~48%, near the brand average and slightly better than the outgoing C-Class thanks to fresh styling and the new MMA platform.
Mercedes-Benz standard new-vehicle limited warranty covers 4 years or 50,000 miles (whichever comes first) — average for the luxury segment, well behind Genesis (5/60k) and mainstream brands like Hyundai/Kia (5/60k).
Mercedes does not offer a separate extended powertrain warranty on gas models; powertrain coverage runs concurrent with the 4-year/50,000-mile basic warranty — a clear weakness vs. Hyundai/Kia/Genesis (10 yr / 100k) and most Japanese luxury brands (6 yr / 70k).
Mercedes bundles the first Service A visit (1 yr / 10,000 mi) plus 4 years of roadside assistance and Mercedes me Connect trial services — competitive with BMW's current program but well short of Jaguar/Volvo/Genesis, which include multi-year scheduled maintenance.
$47,500 volume-trim price minus its estimated resale value after 5 years (48% retained, or about $22,800) leaves about $24,700 in depreciation. Add the projected $7,200 in 5-year maintenance and repairs, and owning this vehicle for 5 years costs about $31,900 in total.
6Reliability & QualityOne of the CLA's strongest categories.2.52C+
The 2026 CLA is an all-new generation on the MMA platform with a new 1.5L turbo I4 and 8-speed DCT — no track record yet. Mercedes has historically ranked below average for predicted reliability at Consumer Reports and mid-pack in J.D. Power VDS. Redesign-year models typically underperform outgoing versions in early ratings.
Mercedes-Benz has been mid-pack in J.D. Power's Vehicle Dependability Study in recent years but consistently below average in Consumer Reports brand rankings. Complex electronics and the outgoing CLA's problem history drag the brand track record.
Brand-new generation with no US recall history yet, but the prior CLA generation had multiple recalls involving airbags, wiring, and emissions/ECU items. Launching on a fresh platform with new powertrain and electronics architecture carries typical launch-year risk.
The gas CLA's M252 1.5L turbo I4 with 48V integrated starter-generator and 8-speed dual-clutch transmission is an all-new powertrain family with no long-term durability data. Historical Mercedes DCTs and small-displacement turbo fours have had mixed reliability records.
The redesigned CLA moves interior quality notably upmarket versus its predecessor, with available MBUX Superscreen, richer trim materials, and improved switchgear feel. Base trim still has expected entry-luxury compromises but is competitive with the Audi A3 and BMW 2 Series Gran Coupe.
Mercedes assembly quality is generally solid with tight panel gaps and consistent finishing on the C-Class and E-Class. First-year builds of an all-new platform can show scattered squeaks or software niggles, keeping this out of the top tier.
Mercedes-Benz USA operates roughly 380 dealers nationwide, giving dense coverage in metro markets but thinner presence in rural areas. Customer service satisfaction is solid but not class-leading — Lexus and Buick typically outrank Mercedes in service surveys.
Mercedes parts are among the most expensive in the segment and service work is heavily dealer-directed, with limited independent-shop capability for software/electronics items. Aftermarket support is decent for a luxury brand but nowhere near mainstream volume levels.
7Technology & InfotainmentThe CLA's best-graded category.3.76A
Standard 14-inch center touchscreen across trims running MBUX 4.0 on MB.OS; Pinnacle-line Superscreen adds a matching 14-inch front-passenger display behind a shared glass panel.
MBUX 4.0 on the new MB.OS launches on the CLA with a Unity-based UI, sharper graphics, and faster hardware than the outgoing generation; menu density remains high and reviewers still note some over-reliance on touch for climate. Overall a clear step forward from C-Class/E-Class MBUX and competitive with BMW iDrive 9.
Wireless Apple CarPlay and wireless Android Auto are standard on all 2026 CLA trims, paired with standard wireless smartphone charging on Exclusive and up.
The MB.OS voice assistant integrates ChatGPT and Google Gemini for natural-language interaction, and native navigation is built on Google Maps/Places data with augmented-reality overlays on the center display. Among the strongest voice/nav stacks currently shipping.
Optional Burmester 3D Surround Sound System with 16 speakers, 850 watts, and Dolby Atmos is class-leading for a compact luxury sedan; base system is competent but unremarkable.
Full 10.25-inch digital driver display standard on every trim with configurable views tied to MBUX 4.0. Size is on the modest side versus BMW's 12.3-in and Audi Virtual Cockpit, but content and graphics quality are strong.
MB.OS supports regular over-the-air updates for major vehicle domains including — for the first time on a Mercedes — driver-assistance systems, not just infotainment/maps. Whole-vehicle scope puts it in the top tier alongside Tesla and Rivian.
Mercedes me connect app offers remote lock/unlock, remote start, location, and vehicle status, with Digital Key (UWB phone-as-key) available on the Pinnacle trim. Rich but tiered — several remote services move to paid subscription after the trial period.
USB-C data/power ports in both rows are standard; wireless smartphone charging with a dedicated console pad is standard from Exclusive trim upward. No 110V household outlet, which keeps this shy of the top tier.
KEYLESS-GO proximity entry with push-button start is standard, hands-free trunk assist is available, and Pinnacle trim adds Digital Key so a compatible smartphone or Apple Watch can lock/unlock and start the car.
Rear camera and parking sensors are standard; the 360-degree surround-view camera with MB.DRIVE Parking Assist arrives on the Pinnacle trim rather than mid-trims. Image quality and automated parking are strong when equipped, but 360 view is not as broadly available as on BMW 3 Series.
Head-up display is optional rather than standard, but Mercedes offers a large full-color HUD and — on higher CLA configurations — an augmented-reality HUD that projects navigation graphics onto the road view. Availability behind option packages keeps this out of the top tier.
8Use-Case FitOne of the CLA's weakest categories.0.71F
The four-door-coupe body pinches the rear seat (33.9 in legroom, 35.7 in headroom) and limits rear-door opening size, and IIHS rates the current CLA's LATCH ease-of-use as Marginal because the anchors sit behind the seatbacks. Rear-facing infant seats will push the front passenger uncomfortably close to the dash.
Standard Active Brake Assist (IIHS Superior daytime) and Blind Spot Assist are family-friendly, but the CLA carries only a 4-star NHTSA overall rating (no 5-star), lacks a TSP designation, has only Acceptable base headlights, and buries adaptive cruise/lane centering in the $1,950 Driver Assistance Package that most family buyers won't skip past.
An 11.6 cu ft trunk is small even for a compact luxury sedan and struggles to swallow four suitcases plus a stroller, and the cramped rear seat (35.7 in headroom) with no rear climate zone and no rear seat heating punishes multi-hour trips with kids or four adults.
New MB.OS with wireless CarPlay/Android Auto standard, a responsive 14-inch center touchscreen, AI voice (ChatGPT + Gemini), and light-effort steering make city commuting easy. A firm AMG Line suspension on 18-inch wheels and the coupe roofline's rear-quarter blind spots keep it from segment-benchmark daily manners.
The 30 MPG combined CLA 250 requires 91-octane premium and lands near $2,450/yr in fuel plus roughly $2,600/yr insurance and Mercedes service pricing (~$7,200 over 5 yr) — a well-above-average per-mile commuting cost even for the compact luxury set.
A compact ~185-inch length, tight turning circle, and standard rear camera + parking sensors make urban parking straightforward, but the 360-degree surround-view camera and MB.DRIVE Parking Assist arrive only on the top Pinnacle trim, and the coupe roofline compromises the rear-quarter sightlines you rely on when backing into a spot.
A compact luxury sedan with no manufacturer tow rating, no bed, and an 11.6 cu ft trunk is not a work tool by any reasonable definition.
Premium leather/MB-Tex trim, glass touchscreens, and low-profile 18-inch performance-oriented tires are the opposite of jobsite-friendly — the CLA is engineered for boulevard duty, not tools, spills, or gravel-lot abuse.
No 110V outlet, no meaningful tie-down system, no roof rails, and no aftermarket upfit ecosystem — the trunk is small and slopes into the fastback, so even ladders or long boxes are out.
A ~396 mi combined-cycle range (475+ mi on highway trips at 36 MPG), supportive 8-way power front sport seats, and MB.OS with optional Distronic adaptive cruise make the CLA a competent tourer, but the firm AMG Line suspension, average cabin quietness, and rear-space limits for a second row of adults keep it out of top-tier road-trip territory.
FWD standard (4MATIC optional), sedan ground clearance, no roof-rail option, no manufacturer tow rating, and no camping/outlet provisions — the CLA is a pavement-only proposition.
The 60/40 split-folding rear seats and a small trunk pass-through help swallow long items, but 11.6 cu ft of trunk under a sloping decklid, no roof rails, and no hitch option leave the CLA well behind more practical rivals (BMW 3 Series 17.0, C-Class 12.6) for bulky gear.
9Driving ExperienceMid-pack among this car's ten categories.2.47C+
All-new MMA-platform CLA rides on a longer wheelbase with multi-link rear and comfort-biased tuning; body control is secure and grip is adequate, but reviewers consistently rate it softer and less engaging than the BMW 3 Series or a well-optioned C-Class — competent, not sharp.
New electric power steering rack is accurate and consistently weighted but delivers little road feedback — a typical modern Mercedes trait, and softer than the class benchmarks (3 Series, S60).
Strong, linear pedal with well-blended regen from the 48V mild-hybrid system; stopping distances competitive for the segment. Not class-leading like the S60/3 Series but confidence is high.
1.5L turbo four with 48V integrated starter/generator plus 8-speed DCT: the ISG smooths stop/start and fills low-rpm torque holes, but the DCT still exhibits low-speed shudder and occasional launch hesitation reported in early drives.
1.5L four is audible under hard acceleration but Mercedes' insulation, active engine mounts, and 48V load-smoothing keep the CLA quieter than most 4-cylinder compact luxury sedans at cruise.
New CLA rides on a longer 109.8-in wheelbase than its predecessor but Mercedes tightened the turn angle; published curb-to-curb turning circle is roughly 11.5 m / 37.7 ft on the FWD 250 volume trim (4MATIC is a hair larger).
Wide seat and wheel adjustment range, supportive front chairs, and clear forward sightlines. Standard 10.25-in driver display + 14-in center touchscreen looks premium but relocates too many secondary controls into menus — a common criticism.
Pleasant, quiet, and well-styled but not a driver's car — Mercedes tuned the base CLA for smoothness and efficiency, leaving character to future AMG variants. Enthusiast outlets recommend the 3 Series, A3, or S60 for driver engagement.
10Value & Market PositionOne of the CLA's strongest categories.3.24B+
All-new C118 CLA 250 comes standard with the MBUX dual-display setup (12.3-in driver + 14-in center touch), LED headlights, wireless Apple CarPlay/Android Auto, wireless phone charging, and a standard active-safety suite (adaptive cruise, lane keeping, blind-spot monitor); the passenger-side third screen, Burmester audio, augmented-reality nav, and heated seats remain option-pack items, so equipment is competitive but not class-leading versus Genesis G70 or Cadillac CT4 which load base trims more heavily.
Base CLA 250 opens in the mid-$40Ks with an efficient 1.5L + 48V mild-hybrid, new MMA platform, and rich tech, but Mercedes' brand premium leaves it looking mid-pack on content-per-dollar — Genesis G70 undercuts on sticker with more standard content, and BMW's 330i offers stronger dynamics for similar money, while Audi A4 lands at parity.
Gas lineup at launch is narrow — CLA 250 in RWD and 4MATIC AWD — with the CLA 250+ / CLA 350 4MATIC EV variants sold as separate powertrain choices; no PHEV in the US and the AMG CLA 45 halo arrives later, giving less range than the BMW 3 Series' 330i/M340i/330e/M3 ladder or the C-Class' C300/C43/C63 progression.
CLA has been a steady entry-luxury gateway for Mercedes with roughly 15K US units annually late in the outgoing generation as the compact-luxury sedan segment contracts overall; the fresh 2026 redesign should reset demand upward, but the segment ceiling is lower than mainstream sedans and it is not a category volume leader.
Mercedes-Benz is a consistent top-tier aspirational luxury brand — the three-pointed star carries strong halo appeal for the CLA as an entry point into the marque, backed by decades of brand equity and repeat customer loyalty.
Fresh-launch model in its first US model year — Mercedes-Benz Financial Services offers standard lease programs but hood-cash and heavy discounting are unlikely while inventory is constrained; buyers typically transact near MSRP on the volume CLA 250.
All-new third-generation (C118) on Mercedes' new MMA platform for 2026 with a new 1.5L + 48V mild-hybrid gas powertrain, 8-speed DCT, restyled exterior, and next-gen MBUX Superscreen — one of the freshest offerings in the compact luxury sedan segment.
Early press reviews of the new CLA have been broadly positive, praising the efficient 48V hybrid drivetrain, MBUX tech, and improved packaging on the MMA platform, with some criticism of pricing walk-up and interior material choices; too new for NACTOY or 10Best but well-regarded in first-drive coverage.