The verdict
A struggling compact luxury sedan, strong on driving and held back by safety.
The 2017 CLA was the cheapest way into a new Mercedes sedan at $33,395. It pairs a sharp-handling, 208-hp turbo four with swoopy four-door-coupe styling. The trade-offs are big, though: a 27-inch rear seat that barely fits adults, a harsh ride, dated knob-driven tech, and no NHTSA or IIHS crash-test results. As a used buy it suits a single driver or a couple who want the badge and a nimble city car. Anyone who carries passengers or wants real luxury comfort should look elsewhere.
Jump to scoresStrengths
- The three-pointed star at an entry price
- Precise handling and strong brakes
- Easy to park and thread through traffic
What holds it back
- A back seat in name only
- Thin safety credentials
- Tech that was dated even when new
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CompareHow it's evolved
10 scored model years · 2017–2026
Subject scores by year
Hover or tap a score to see what moved it versus the year before. A corner mark flags a big swing.
| Year | Performance | Efficiency | Safety | Space | Cost | Reliability | Tech | Use-case | Driving | Value |
|---|---|---|---|---|---|---|---|---|---|---|
| 2026 | 53 | 39 | 65 | 53 | 41 | 67 | 85 | 41 | 66 | 77 |
| 2025 | 51 | 39 | 49 | 51 | 29 | 64 | 70 | 43 | 67 | 62 |
| 2024 | 50 | 39 | 44 | 51 | 44 | 69 | 70 | 42 | 67 | 59 |
| 2023 | 50 | 35 | 47 | 50 | 46 | 67 | 57 | 42 | 66 | 61 |
| 2022 | 50 | 35 | 46 | 50 | 49 | 66 | 57 | 42 | 66 | 61 |
| 2021 | 50 | 35 | 46 | 50 | 49 | 62 | 57 | 42 | 66 | 63 |
| 2020 | 50 | 32 | 43 | 50 | 52 | 59 | 57 | 41 | 66 | 65 |
| 2019 | 44 | 35 | 32 | 42 | 52 | 62 | 36 | 36 | 63 | 52 |
| 2018 | 44 | 35 | 32 | 42 | 59 | 60 | 36 | 36 | 61 | 55 |
| 2017 | 44 | 34 | 32 | 41 | 59 | 56 | 34 | 37 | 61 | 56 |
Compare two years
Best fit & conditions
Higher scores mean a better fit for that use case. Learn more about use-case fit →
Subject profile
Academic Probation · NHTSA safety recalls
Dec 15, 2023Structure: body: roof and pillarsPlease refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.
Risk
A detached roof panel can become a road hazard, increasing the risk of a crash.
Remedy
Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.
NHTSA campaign 23V854000 ↗2,976 vehicles potentially affected (all models in the campaign)Owners notified Mar 22, 2024Filed by Mercedes-Benz USA, LLCFiled as AMG CLA45, CLA 250, CLA250May 20, 2022Communication: auto crash notification · Electrical system: softwarePlease refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Risk
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
NHTSA campaign 22V365000 ↗Manufacturer no. See Recall Schedule242,722 vehicles potentially affected (all models in the campaign)Owners notified Jul 8, 2022Filed by Mercedes-Benz USA, LLCFiled as AMG CLA35, AMG CLA45, CLA 250, CLA250Apr 1, 2021Steering · Steering: gear box: shaft sectorThe steering shaft bore hole for the universal joint bearing may allow excessive movement that, over time, could result in the separation of the bearing and universal joint.
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 B250e, CLA250, 2017-2018 AMG CLA45, GLA250, and AMG GLA45 vehicles. The steering shaft bore hole for the universal joint bearing may allow excessive movement that, over time, could result in the separation of the bearing and universal joint.
Risk
A separated universal joint bearing can cause a loss of steering control and increase the risk of a crash.
Remedy
MBUSA will notify owners, and dealers will inspect, and as necessary, replace the steering shaft, free of charge. Owner notification letters were mailed July 23, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021060001.
NHTSA campaign 21V229000 ↗Manufacturer no. 20210600014,992 vehicles potentially affected (all models in the campaign)Owners notified Jul 23, 2021Filed by Mercedes-Benz USA, LLCFiled as AMG CLA45, CLA250Mar 19, 2021Structure: body: roof and pillarsThe front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.
Risk
The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.
Remedy
Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 21V197000 ↗Manufacturer no. 202107001015,096 vehicles potentially affected (all models in the campaign)Owners notified Sep 3, 2021Filed by Mercedes-Benz USA, LLCFiled as AMG CLA45, CLA 250, CLA250Feb 12, 2021Communication · Communication: auto crash notificationOn June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
Risk
A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.
NHTSA campaign 21V072000 ↗Manufacturer no. 202103000567 vehicles potentially affected (all models in the campaign)Owners notified Mar 31, 2021Filed by Mercedes-Benz USA, LLCFiled as CLA 250, CLA250Feb 5, 2021Communication: auto crash notification · Electrical system: softwarePlease refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Risk
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
NHTSA campaign 21V058000 ↗Manufacturer no. 20210200251,292,258 vehicles potentially affected (all models in the campaign)Owners notified Mar 12, 2021Filed by Mercedes-Benz USA, LLCFiled as AMG CLA35, AMG CLA45, CLA 250, CLA250Dec 16, 2019Air bags: sensor: occupant classificationThe Occupant Classification System (OCS) may have been improperly calibrated, which may prevent the proper deployment of the front passenger air bag.
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2015-2018 CLA250 and CLA250 4MATIC, and 2017-2018 CLA45 AMG vehicles. The Occupant Classification System (OCS) may have been improperly calibrated, which may prevent the proper deployment of the front passenger air bag.
Risk
In the event of a crash, if the air bag does not deploy as designed, the front seat passenger has an increased risk of an injury.
Remedy
MBUSA will notify owners, and dealers will replace the passenger seat cushion, free of charge. The recall began July 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020060012.
NHTSA campaign 19V892000 ↗Manufacturer no. 2020060012129 vehicles potentially affected (all models in the campaign)Owners notified Jul 31, 2020Filed by Mercedes-Benz USA, LLC.Filed as AMG CLA45, CLA 250, CLA250Oct 6, 2017Air bags: frontalMercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.
Risk
If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
Remedy
MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.
NHTSA campaign 17V627000 ↗Manufacturer no. 2017110011495,290 vehicles potentially affected (all models in the campaign)Owners notified Dec 6, 2017Filed by Mercedes-Benz USA, LLC.Filed as AMG CLA45, CLA 250, CLA250Feb 23, 2017Electrical system: starter assembly · Engine and engine cooling: engineIn the event that the engine or transmission cannot turn over, the starting current limiter may overheat from the repeated attempts of the starter motor attempting to start the vehicle.
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2015-2017 C300 4Matic, C300, CLA250, CLA250 4Matic and CLA45 AMG vehicles, 2017 C300 4Matic Cabrio, C300 4Matic Coupe, C300 Cabrio, C300 Coupe, E300, E300 4Matic, E400 4Matic Wagon, E43 AMG 4Matic, GLA250, GLA250 4Matic and GLC300 4Matic Coupe vehicles and 2016 C350e and GLC300 vehicles and 2016-2017 C450 4Matic AMG Sport and GLC300 4Matic vehicles. In the event that the engine or transmission cannot turn over, the starting current limiter may overheat from the repeated attempts of the starter motor attempting to start the vehicle.
Risk
If the starting current limiter overheats, the surrounding components can melt, increasing the risk of a fire.
Remedy
MBUSA will notify owners, and dealers will install an additional fuse in the electrical line to the starter, free of charge. The recall began August 31, 2017. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2017080002.
NHTSA campaign 17V114000 ↗Manufacturer no. 2017080002307,629 vehicles potentially affected (all models in the campaign)Owners notified Aug 31, 2017Filed by Mercedes-Benz USA, LLC.Filed as AMG CLA45, CLA250Feb 8, 2017Air bags: frontal: passenger side: inflator moduleThe pelvis air bag or the front passenger air bag inflator initiator may fail to ignite in the event of a crash.
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 CLA250, CLA250 4Matic, E400 Coupe, E400 4Matic Coupe, E550 Coupe, E400 Cabriolet, E550 Cabriolet, E300, E300 4Matic, E400 Wagon, GLA250, and GLA250 4Matic vehicles. The pelvis air bag or the front passenger air bag inflator initiator may fail to ignite in the event of a crash.
Risk
If the pelvis airbag or the front passenger airbag does not deploy as intended in the event of a crash, the occupants have an increased risk of injury.
Remedy
MBUSA will notify owners, and dealers will replace the affected air bag modules, free of charge. The recall began March 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 17V080000 ↗2,112 vehicles potentially affected (all models in the campaign)Owners notified May 26, 2017Filed by Mercedes-Benz USA, LLC.Filed as CLA250
16 recalls on other model years of the CLA (2018–2021, 2023, 2026)
Jul 24, 2026Latches/locks/linkages: doors: lockPlease refer to MBUSA's recall report for specific model information. The micro-switch in the driver's door lock may corrode and fail to detect an open door, preventing the electronic parking brake or "Auto-Park" feature from engaging automatically. This may result in a vehicle rollaway.
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 CLA, 2019-2022 A-Class, 2022-2023 C-Class, 2024 CLE, 2020-2026 GLA/GLB, and 2023-2024 GLC vehicles. Please refer to MBUSA's recall report for specific model information. The micro-switch in the driver's door lock may corrode and fail to detect an open door, preventing the electronic parking brake or "Auto-Park" feature from engaging automatically. This may result in a vehicle rollaway.
Risk
A vehicle rollaway increases the risk of a crash or injury.
Remedy
Dealers will replace the driver's door lock, free of charge. Owner notification letters are expected to be mailed September 18, 2026. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Owners may contact MBUSA customer service at 1-800-367-6372. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning July 31, 2026.
NHTSA campaign 26V481000 ↗310,667 vehicles potentially affected (all models in the campaign)Owners notified Sep 18, 2026Filed by Mercedes-Benz USA, LLCFiled as AMG CLA35, AMG CLA45, CLA 250, CLA 250 4MATICMay 1, 2026Seat belts: front: retractorThe front passenger seat belt retractor may have been manufactured with a defect that prevents the deactivation of the child seat safety function (Automatic Locking Retractor). As a result, the seat belt may remain in a locked position and cannot be extended.
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2026 CLA 350 4MATIC (EV) and CLA 250+ (EV) vehicles. The front passenger seat belt retractor may have been manufactured with a defect that prevents the deactivation of the child seat safety function (Automatic Locking Retractor). As a result, the seat belt may remain in a locked position and cannot be extended.
Risk
A passenger who is unable to fasten their seat belt is not properly restrained, increasing their risk of injury in a crash.
Remedy
Dealers will replace the front passenger seat belt, free of charge. Owner notification letters were mailed July 24, 2026. Owners may contact MBUSA customer service at 1-800-367-6372. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning May 8, 2026.
NHTSA campaign 26V278000 ↗15 vehicles potentially affected (all models in the campaign)Owners notified Jul 24, 2026Filed by Mercedes-Benz USA, LLCFiled as CLA 250+ (EV), CLA 350 4MATIC (EV)Nov 1, 2023Equipment: other: owners/service/other manual · Service brakes, hydraulic: foundation components: disc: padsThe vehicles may not be equipped with an inspection gauge to check the wear of the rear brake pads. In addition, information for using this inspection gauge might not be included in the owner's manual. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2020 A220, 2020 CLA250, GLB250, AMG A35, AMG CLA45, AMG CLA35, and 2021 GLA250 vehicles. The vehicles may not be equipped with an inspection gauge to check the wear of the rear brake pads. In addition, information for using this inspection gauge might not be included in the owner's manual. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Risk
Driving with worn brake pads can reduce braking ability, increasing the risk of a crash.
Remedy
Dealers will install an inspection gauge and provide supplemental owner's manual information, free of charge. Owner notification letters were mailed on February 29, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 23V732000 ↗42,742 vehicles potentially affected (all models in the campaign)Owners notified Feb 29, 2024Filed by Mercedes-Benz USA, LLCFiled as AMG CLA35, AMG CLA45, CLA 250Mar 31, 2023TiresThe tires may leak air.
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 AMG CLA 45 vehicles. The tires may leak air.
Risk
A sudden loss of air pressure from a tire may cause a loss of vehicle control while driving, increasing the risk of a crash.
Remedy
Dealers will replace the tires, free of charge. Owner notification letters were mailed April 28, 2023. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2023040004.
NHTSA campaign 23V232000 ↗Manufacturer no. 20230400043 vehicles potentially affected (all models in the campaign)Owners notified Apr 28, 2023Filed by Mercedes-Benz USA, LLCFiled as AMG CLA45Apr 8, 2022Back over prevention: display functionPlease refer to MBUSA's recall report for specific vehicle model details. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018-2021 CLA-Class, GLE/GLS-Class, A-Class, C-Class, E-Class, E-Class Coupe/Convertible, GLA/GLB-Class, GLC-Class, and CLS-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk
An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Remedy
Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 15, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022060007.
NHTSA campaign 22V232000 ↗Manufacturer no. 2022060007126,443 vehicles potentially affected (all models in the campaign)Owners notified Jul 15, 2022Filed by Mercedes-Benz USA, LLCFiled as AMG CLA35, AMG CLA45, CLA 250Mar 4, 2022Service brakes, hydraulic: foundation components: disc: caliperThe rear brake caliper housing fasteners may be loose, which can reduce brake performance or cause rear brake components to detach from the vehicle.
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 AMG CLA 35 and 2021 GLA 250 vehicles. The rear brake caliper housing fasteners may be loose, which can reduce brake performance or cause rear brake components to detach from the vehicle.
Risk
Reduced brake performance can increase the risk of a crash. In addition, detached brake components can create a road hazard, and increase the risk of a crash for other drivers.
Remedy
Dealers will inspect and tighten the fasteners on the rear brake caliper housings, as necessary, free of charge. Owner notification letters were mailed March 25, 2022. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 22V125000 ↗Manufacturer no. 20220300064 vehicles potentially affected (all models in the campaign)Owners notified Mar 25, 2022Filed by Mercedes-Benz USA, LLCFiled as AMG CLA35Dec 17, 2021Steering: electric power assist systemMercedes-Benz USA, LLC (MBUSA) is recalling one 2020 CLA250 vehicle. The power supply connection to the electric power steering may have been contaminated with melted adhesive, which can cause the power steering assist to fail while driving.
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling one 2020 CLA250 vehicle. The power supply connection to the electric power steering may have been contaminated with melted adhesive, which can cause the power steering assist to fail while driving.
Risk
A sudden loss of power steering assist can increase the risk of a crash.
Remedy
A dealer will inspect and repair the power supply connection, as necessary, free of charge. The owner notification letter was mailed January 21, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021120016.
NHTSA campaign 21V989000 ↗Manufacturer no. 20211200161 vehicles potentially affected (all models in the campaign)Owners notified Jan 21, 2022Filed by Mercedes-Benz USA, LLCFiled as CLA 250Dec 13, 2021Fuel system, gasoline: fuel injection system: fuel rail · Fuel system, gasoline: fuel injection system: injectorsDuring the manufacturing process, particles may have been trapped between the fuel rail and injectors, which can cause a fuel leak.
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019 AMG G63, C300, E300, G550, AMG GT63, AMG GT53, 2019-2020 A220, GLA250, GLC300, 2016 C300, 2020 AMG A35, AMG C43, AMG C63, CLA250, E350, E450, GLB250, GLE450, GLS450, GLS580, S560, and SL550 vehicles equipped with a gasoline engine. During the manufacturing process, particles may have been trapped between the fuel rail and injectors, which can cause a fuel leak.
Risk
A fuel leak in the presence of an ignition source, such as hot engine or exhaust components, can increase the risk of a fire.
Remedy
Dealers will replace the fuel rail and fuel injectors, free of charge. Owner notification letters were mailed April 22, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for the recall is 2022030003.
NHTSA campaign 21V961000 ↗Manufacturer no. 2022030003139 vehicles potentially affected (all models in the campaign)Owners notified Apr 22, 2022Filed by Mercedes-Benz USA, LLCFiled as CLA 250May 14, 2021Back over prevention: sensing system: camera · Electrical system: softwarePlease refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.
NHTSA campaign 21V354000 ↗Manufacturer no. 2021050012343,191 vehicles potentially affected (all models in the campaign)Owners notified Jun 28, 2021Filed by Mercedes-Benz USA, LLCFiled as AMG CLA35, AMG CLA45, CLA 250Feb 26, 2021Electrical system: ignition: coil: spark plugsIncorrect spark plugs may have been installed, which could come apart over time and cause engine damage.
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 CLA45 AMG vehicles equipped with 4-cylinder gasoline engines. Incorrect spark plugs may have been installed, which could come apart over time and cause engine damage.
Risk
Engine damage may result in an engine stall, increasing the risk of a crash.
Remedy
MBUSA will notify owners, and dealers will replace the spark plugs, free of charge. The recall began April 14, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 21V124000 ↗7 vehicles potentially affected (all models in the campaign)Owners notified Apr 14, 2021Filed by Mercedes-Benz USA, LLCFiled as AMG CLA45Jan 29, 2021Child seat · Child seat: vehicle latch anchorThe child seat anchoring system (ISOFIX) may be missing the right-side anchoring bar from the ISOFIX bracket on the right-rear seat.
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 A220, A35 AMG, and CLA250 vehicles. The child seat anchoring system (ISOFIX) may be missing the right-side anchoring bar from the ISOFIX bracket on the right-rear seat.
Risk
If the anchoring bar is missing from the ISOFIX bracket, the child restraint cannot be properly secured to the seat using the ISOFIX securing system, increasing the risk of injury for a child in that seat.
Remedy
MBUSA will notify owners, and dealers will inspect the right-rear ISOFIX bracket and replace the bracket, if necessary, free of charge. The recall began March 16, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021020004.
NHTSA campaign 21V034000 ↗Manufacturer no. 2021020004231 vehicles potentially affected (all models in the campaign)Owners notified Mar 16, 2021Filed by Mercedes-Benz USA, LLCFiled as CLA 250Feb 14, 2020Electrical system: instrument cluster/panelThe instrument cluster software may deactivate the illumination of certain interior switches (switch bar, overhead control unit, steering wheel) if the hazard lights are turned on and the ignition switch is in the 'off' position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 CLA250, CLA250 4MATIC and CLA35 AMG 4MATIC, 2020-2021 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC and GLS580 4MATIC and 2021 GLE53 AMG Coupe, GLE63S AMG 4MATIC, GLS63 AMG 4MATIC and Maybach GLS600 4MATIC vehicles. The instrument cluster software may deactivate the illumination of certain interior switches (switch bar, overhead control unit, steering wheel) if the hazard lights are turned on and the ignition switch is in the 'off' position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
Risk
If the interior switches are not illuminated, they may be more difficult to find and operate, increasing the risk of a crash.
Remedy
MBUSA will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began March 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030019.
NHTSA campaign 20V089000 ↗Manufacturer no. 20200300192,101 vehicles potentially affected (all models in the campaign)Owners notified Mar 31, 2020Filed by Mercedes-Benz USA, LLC.Filed as AMG CLA35, CLA 250Sep 27, 2019Air bags: frontal: driver side: inflator moduleThe driver's side front airbag modules may not have been properly bolted down.
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019-2020 A 220 and A 220 4MATIC, 2020 CLA 250, CLA 250 4 MATIC, GLC 300 Coupe 4MATIC, GLC 300 and GLC 300 4MATIC vehicles. The driver's side front airbag modules may not have been properly bolted down.
Risk
In the event of a crash necessitating deployment of the driver's front airbag, the airbag may not deploy properly, increasing the risk of injury.
Remedy
MBUSA will notify owners, and dealers will inspect the driver airbag module and replace it, as necessary, free of charge. The recall began October 29, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019100001.
NHTSA campaign 19V685000 ↗Manufacturer no. 20191000012,222 vehicles potentially affected (all models in the campaign)Owners notified Oct 29, 2019Filed by Mercedes-Benz USA, LLC.Filed as CLA 250Mar 20, 2019Latches/locks/linkages: doors: latchThe right side door locks may not have been properly manufactured. As a result, the right-side doors may not be able to be opened from outside of the vehicle.
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 CLA250 and CLA250 4MATIC vehicles. The right side door locks may not have been properly manufactured. As a result, the right-side doors may not be able to be opened from outside of the vehicle.
Risk
In the event of a crash, if the right side doors cannot be opened from the outside, it could increase the risk of injury.
Remedy
MBUSA will notify owners, and dealers will replace the door locks, free of charge. The recall began May 3, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019030020.
NHTSA campaign 19V219000 ↗Manufacturer no. 20190300205 vehicles potentially affected (all models in the campaign)Owners notified May 3, 2019Filed by Mercedes-Benz USA, LLC.Filed as CLA 250Feb 26, 2019Exterior lighting · Exterior lighting: tail lightsThe tail lights and the side marker lights may flicker or fail, affecting the vehicle's visibility.
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018 CLA250 and CLA250 4MATIC vehicles. The tail lights and the side marker lights may flicker or fail, affecting the vehicle's visibility.
Risk
Reduced visibility increases the risk of crash.
Remedy
MBUSA will notify owners, and dealers will replace the affected light bulb sockets, free of charge. The recall began April 5, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019030009.
NHTSA campaign 19V131000 ↗Manufacturer no. 201903000912 vehicles potentially affected (all models in the campaign)Owners notified Apr 5, 2019Filed by Mercedes-Benz USA, LLC.Filed as CLA 250Aug 3, 2018Air bags: sensor: occupant classificationThe Occupant Classification System (OCS) may not be properly calibrated, resulting in the front passenger air bag not being deactivated if a child seat is in the front seat.
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 Mercedes-Benz CLA250, CLA250 4Matic, and CLA45 AMG 4Matic vehicles. The Occupant Classification System (OCS) may not be properly calibrated, resulting in the front passenger air bag not being deactivated if a child seat is in the front seat.
Risk
If a child seat is in the front seat and the passenger air bag is not deactivated, in the event of a crash, it can increase the risk of injury.
Remedy
MBUSA will notify owners, and dealers will replace the front passenger seat cushion, free of charge. The recall began January 2, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018120001.
NHTSA campaign 18V514000 ↗Manufacturer no. 201812000186 vehicles potentially affected (all models in the campaign)Owners notified Jan 2, 2019Filed by Mercedes-Benz USA, LLC.Filed as AMG CLA45, CLA 250
Source: NHTSA Office of Defects Investigation recall database, model years 2017–2026. Recalls are listed by model year as the manufacturer filed them; whether a specific car is affected depends on its VIN — check a VIN at nhtsa.gov ↗. NHTSA model names matched to this page: AMG CLA35, AMG CLA45, CLA 250, CLA 250 4MATIC, CLA 250+ (EV), CLA 350 4MATIC (EV), CLA250.
Detailed scoring by subject
1Performance & PowertrainGrades near the bottom of the scale.0.94F
2017 is the mid-cycle facelift year of the first-generation (C117, 2014–2019) CLA. The facelift changed styling and equipment, not the CLA 250's 208-hp 2.0L turbo four. The AMG CLA 45 rose to 375 hp with the refresh.
The CLA 250's turbo four makes 258 lb-ft, which is healthy mid-range torque for a compact luxury sedan.
Mercedes quotes 6.9 s for the front-drive CLA 250, and Edmunds' instrumented run was quicker at 6.4 s. That is adequate but unremarkable for the class.
The turbo four pulls well once rolling. Reviewers note turbo lag from a stop and an engine note that sounds coarse for a Mercedes.
The 7G-DCT dual-clutch shifts quickly at speed. It is jerky and hesitant in stop-and-go traffic and when parking, a common complaint about this generation.
4MATIC AWD is optional on the CLA 250 and standard on the AMG CLA 45. The base car is front-wheel drive.
There are only two outputs of one 2.0L turbo four: the CLA 250 and the AMG CLA 45. The 2017 range has no hybrid, PHEV or EV option.
2Efficiency & RangeOne of the CLA's weakest categories.0.26F
The front-drive 2017 CLA 250 is rated at 29 MPG combined, which is middling for a gas compact sedan.
The EPA city rating is 24 MPG for the front-drive car.
The FWD car's slippery body and tall gearing earn a strong 36 MPG highway rating.
The small first-generation fuel tank limits range despite decent economy. The figure is the EPA combined rating multiplied by tank capacity.
The premium fuel requirement makes the EPA annual fuel cost high compared with mainstream sedans.
Every 2017 CLA trim calls for premium unleaded, which adds real running cost compared with rivals that take regular. One 4MATIC variant is E85 flex-fuel capable, but that does little to cut costs in practice.
3SafetyThe CLA's lowest-graded category.0.07F
The 2017 CLA is the mid-cycle refresh year of the first-generation C117 (2014–2019), and NHTSA never crash-tested it. Both 2017 NCAP entries read 'Not Rated', so under the framework's never-rated rule the item scores 0.
IIHS never ran its crashworthiness tests (overlap, side, roof, head restraints) on the first-generation CLA sedan. It evaluated only headlights, which rated Poor, and front crash prevention. The car has no award and no US crash data, and the Poor headlights would rule out an award anyway.
For the 2017 refresh, the CLA 250 gained a standard rearview camera and standard Collision Prevention Assist Plus (radar forward-collision warning with low-speed Active Brake Assist), alongside Attention Assist. Blind Spot Assist, DISTRONIC PLUS adaptive cruise and Lane Keeping Assist all remained options, which is a thin standard suite for a luxury car.
The optional system (Active Brake Assist with DISTRONIC) earned IIHS's Superior rating by avoiding collisions at both 12 and 25 mph. The standard system was not tested because it doesn't meet IIHS's warning criteria. IIHS never ran its pedestrian or night tests on this car.
Blind Spot Assist came only in an option package. The first-generation CLA offered no rear cross-traffic alert, active intervention or exit warning.
Lane Keeping Assist (a warning plus brake-based correction) is optional in the Driver Assistance Package. There is no lane departure warning on the base car, and the C117 never offered lane-centering steering assist.
The radar DISTRONIC PLUS adaptive cruise is capable, but it is optional only. With no steering assist to pair it with, there is no integrated highway-assist mode.
The 2017 CLA offered no hands-free driving system, and not even hands-on lane centering.
IIHS rated the standard halogen-reflector headlights Poor, with inadequate visibility on both sides of the straightaway. There is no curve-adaptive lighting or high-beam assist on the tested setup, and LED lamps were optional.
The four-door-coupe roofline brings thick C-pillars, a shallow rear window and a high beltline, so rear-quarter sightlines are poor. The rearview camera that became standard for 2017 helps, but blind-spot monitoring and parking sensors are optional.
There are two outboard LATCH positions, but the small rear doors, low sloping roof and tight rear legroom make rear-facing seats and loading children awkward. IIHS published no LATCH rating for this car.
4Space & ComfortGrades near the bottom of the scale.0.74F
It is rated for five, but a tall driveline tunnel makes the rear center seat nominal, so it effectively seats four.
Front headroom is average for a compact sedan, though the low, coupe-like roofline makes the cabin feel tighter than the figure suggests.
Front legroom is near the bottom of the sedan band, and a wide center console limits knee room.
The sloping 'four-door coupe' roofline leaves rear headroom among the tightest of any sedan.
At 27 in, rear legroom is far below the sedan band and smaller than most subcompacts. Reviewers call the rear seat cramped for most adults.
The trunk is typical for a compact luxury sedan and has a large, flat floor, but the opening narrows sharply at the bottom.
In-cabin storage is sparse: a small armrest bin, narrow door pockets and a cramped console. Rear-seat folding is the only flexibility, and there are no clever storage solutions.
The front seats are supportive, and power seats with memory are available. The rear cushions are upright and firm, and poor for long trips.
The ride is harsh and busy even with the optional adjustable dampers in Comfort mode. It is the most consistent criticism of the C117 CLA.
Road noise is more noticeable than in other Mercedes sedans, but reviewers judge the cabin respectably quiet for the class.
Dual-zone climate is standard. Heated front seats are only in the $2,350 Premium Package, and ventilated seats, a heated wheel, rear vents and remote pre-conditioning are not offered.
5Cost of OwnershipOne of the CLA's strongest categories.1.94C-
MY2017 is the facelift year of the first-generation (C117) CLA, which opened with the front-drive CLA 250. It was the cheapest way into a new Mercedes sedan that year.
The typical US build was a CLA 250 4MATIC with the Premium Package. Adding the Multimedia or Smartphone Integration packages pushed it toward $40K, and a loaded car approached $50K.
Mercedes alternates dealer-rate Service A/B visits, and brake and run-flat tire replacements add to that. This puts a realistic 5-year figure near $5.8K, above mainstream compacts but typical of German entry-luxury cars.
A 2017 CLA 250 4MATIC reached its 5-year mark in 2022, at the peak of the used-car price spike, when values sat near $21K. That is about 56% of a typically optioned car. KBB now values it at about $14.4K.
The Mercedes-Benz new-vehicle limited warranty runs 4 years or 50,000 miles, par for German luxury brands.
There is no longer, separate powertrain term; coverage ends with the 4-yr/50k basic warranty. That trails Lexus/Acura (6 yr/70k).
US buyers got no included scheduled maintenance; prepaid service plans cost extra. Perks were limited to roadside assistance for the warranty term and an mbrace connected-services trial, behind BMW's included 3-yr/36k maintenance.
$38,000 volume-trim price minus its estimated resale value after 5 years (56% retained, or about $21,280) leaves about $16,720 in depreciation. Add the projected $5,800 in 5-year maintenance and repairs, and owning this vehicle for 5 years costs about $22,520 in total.
6Reliability & QualityOne of the CLA's strongest categories.1.78C-
2017 is a mid-cycle year of the first-generation CLA (C117), the year after the 2016 refresh, so early-build teething issues had largely been worked through. J.D. Power's predicted reliability (as reported by U.S. News) was above average, but Consumer Reports rated the first-gen CLA below average, citing the DCT, power equipment and in-car electronics. The two sources disagree, which puts this in the middle band.
In the 2016–2019 period, Mercedes-Benz sat in the lower half of Consumer Reports' brand reliability rankings. In J.D. Power's Vehicle Dependability Study it hovered around the industry average. That makes it mid-pack at best, well behind Lexus, Toyota and Porsche.
Ten NHTSA campaigns cover MY2017 CLA variants, and several are serious. They include a starter current limiter that can overheat and cause a fire, inadvertent driver-airbag deployment from insufficient steering-column grounding, a steering-shaft U-joint bearing that can separate, a miscalibrated passenger occupant-classification sensor, and faulty pelvis/passenger airbag modules. Repeated fire-risk and safety-system recalls put this in the lower band.
The volume CLA250's M270 2.0L turbo four is generally robust. The 7G-DCT (724.0) wet dual-clutch has a mixed record, with harsh low-speed shifting, judder, premature clutch wear around 40–60k miles, and mechatronic failures costing up to about $3,200. There is no catastrophic engine pattern, but the transmission is a known weak point.
The first-gen CLA's cabin was a common criticism at launch. The stand-up, tablet-style screen and round turbine vents looked the part, but reviewers flagged hard plastics, a base car trimmed in MB-Tex, and a feel below what the three-pointed star implies. It trails the Audi A3 sedan for perceived quality.
Hungarian-built (Kecskemét) assembly is generally consistent, but owners commonly report interior rattles and trim creaks. The firm suspension makes them worse. Production-side recalls (miscalibrated OCS sensors, airbag grounding, front panel adhesive) point to scattered quality-control misses.
Mercedes-Benz USA has about 380 dealers, giving dense coverage in metro areas but thinner rural presence. Service satisfaction is around the luxury-segment average, behind Lexus.
Parts are plentiful because the MFA platform is shared with the high-volume A/B/GLA family. Aftermarket support for a nine-year-old car is decent. Luxury-brand labor rates and dealer-only DCT mechatronic and electronics work still keep repair costs well above average.
7Technology & InfotainmentOne of the CLA's weakest categories.0.25F
The 2017 refresh made a thinner, glass-covered 8-inch display standard. It is a freestanding screen controlled by a console knob, not a touchscreen.
The knob-driven COMAND/Audio 20 interface has deep menus and no touch input, and was dated by 2017. The screen looks like an afterthought perched on the dash.
Wireless projection was never offered. Wired Apple CarPlay and Android Auto came only in the optional Smartphone Integration package, and early-build availability was inconsistent.
Native navigation needs the $2,300 Multimedia Package. Linguatronic voice control is command-based rather than natural-language.
The base stereo is ordinary. A Harman Kardon Logic7 surround system is available in the Premium 1 package.
The cluster has analog dials with a small multifunction display between them. No full-digital cluster was offered on the C117.
There are no over-the-air software updates. Map updates are dealer or media based.
The mbrace/Mercedes me subscription app offered remote lock/unlock, vehicle locate and roadside services. There was no remote start or digital key.
There are USB-A media ports in the front armrest plus 12V sockets. The car has no USB-C, no wireless charging and no rear ports.
KEYLESS-GO proximity entry and push-button start are optional in the Premium 1 package. The volume car uses a key fob in the dash, with no remote start or phone-as-key.
A rearview camera became standard for 2017. Parktronic sensors with Active Parking Assist are optional, and no surround-view camera was offered.
No head-up display was offered on the 2017 CLA.
8Use-Case FitGrades near the bottom of the scale.0.43F
Small rear door openings, a low roofline and 27 in of rear legroom make loading kids and rear-facing seats a struggle. The narrow trunk opening fights strollers.
Collision Prevention Assist and a rear camera are standard. The car has no NHTSA overall rating, no IIHS crashworthiness results and Poor headlights, and blind-spot and adaptive cruise are optional.
The cramped, firm rear seat has no rear vents or ports, and the modest 13.1 cu ft trunk makes it a poor four-up long-trip car.
It is compact and easy to place in traffic, but the dual-clutch lurches at low speed, turbo lag shows off the line and the harsh ride wears on daily use.
Economy of about 27 MPG combined is decent for the class, but the car requires premium fuel and luxury-brand consumables.
A small footprint and a 36 ft turning circle make it easy in the city. Limited rear visibility is offset by the now-standard rear camera.
It has no US tow rating, a small trunk with a narrow opening and no work-oriented capacity.
It is an entry-luxury sedan with a DCT and turbo four that have no fleet or hard-use reputation.
It has no onboard power, hitch or upfit ecosystem, only 12V outlets.
Supportive front seats, reasonable highway economy and optional DISTRONIC PLUS help. A harsh ride and noticeable road noise limit it as a mile-eater.
Optional 4MATIC AWD helps in bad weather, but low ground clearance and no tow rating keep it on pavement.
The trunk is decent with a flat floor, and fold-down rear seatbacks extend it. The opening narrows sharply and there are no roof rails or hitch from the factory.
9Driving ExperienceThe CLA's best-graded category.2.14C
Reviewers praise precise handling and good body control in quick transitions. It is secure and eager, if not class-leading next to the 3 Series.
The steering is accurate and reasonably weighted but offers little feedback.
Braking is strong and confident with a firm pedal. Consumer Guide rated its braking excellent.
Turbo lag from a stop and a dual-clutch that hesitates and lurches at parking-lot speeds undercut an otherwise punchy 208-hp four.
The 2.0L turbo sounds gruff and un-Mercedes-like under load, though not intrusive at cruise.
The 36 ft turning circle is tidy for the class.
The low seating position suits the sporty character, but small door openings and a low roof hamper entry. Rear visibility is poor and the tacked-on screen with knob control is awkward.
It is nimble and quick enough (6.4 s 0–60 tested) to be pleasant on a back road, but the harsh ride and gruff engine keep it short of engaging.
10Value & Market PositionMid-pack among this car's ten categories.1.73C-
The 2017 refresh made a larger infotainment screen standard, and the base car came with forward-collision warning, a rearview camera, rain-sensing wipers and dual-zone climate. Blind-spot assist, keyless entry, heated seats, navigation and smartphone integration were still extra-cost options.
A $33.4K entry price for a Mercedes badge and a 208-hp turbo was the draw. Options quickly pushed it to $40–50K for a cramped car with a jerky dual-clutch transmission.
The lineup was CLA 250 FWD, CLA 250 4MATIC and the 375-hp Mercedes-AMG CLA 45, with option packages layered on top. It offered a sensible choice but only one mainstream engine.
In the US the CLA sold in the low-20,000s a year, which made it one of the stronger entry-luxury compact sedans. Volume was declining, however, from its 2014–2015 peak as buyers moved to the GLA and crossovers.
The three-pointed star is among the most aspirational badges in the US market and was the CLA's core appeal to younger first-time luxury buyers.
MBUSA regularly supported the CLA 250 with subvented lease specials, and dealers discounted loaner and demo units, which gave buyers some room to negotiate.
MY2017 was the mid-cycle facelift of the C117 generation launched for 2014, with new bumpers, integrated exhausts, a larger screen and new trim. The platform itself was four years old, and the C118 replacement came for 2020.
Reviews were mixed. Critics praised the styling, handling and performance, but it was rarely a comparison-test winner, and they criticized its ride, rear space and low-speed transmission behavior.