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vs 2023:Overall +1Safety -3Reliability +1Efficiency & Range +3Cost of Ownership -2Technology +13Driving Experience +1
Mercedes-Benz logo
◆Compact Luxury Sedan

2024 Mercedes-Benz CLA

Manufacturer site ↗
2025 model shown
1.85C-GPA / 4.0
Overall GPA
Reliability
2.64C+
Safety
0.94F
EfficiencyGas
0.57F
30 MPG combined · 405 mi range · $2,650/yr energy
Comfort
1.39D
Value
1.98C-
Ownership Cost
0.90F
Technology
2.74B-
Driving Experience
2.50C+

The verdict

A struggling compact luxury sedan, strong on technology and held back by efficiency.

The 2024 CLA is the cheapest way into a Mercedes sedan, starting at $44,350. The mid-cycle refresh made it easier to recommend: dual 10.25-inch screens, wireless CarPlay/Android Auto and a 48V mild hybrid are now standard. It handles well and returns 30 MPG combined. The trade-offs are real, though. The rear seat and 11.6 cu ft trunk are among the smallest in the class, it has never been crash-tested by NHTSA or IIHS, it needs premium fuel, and the warranty ends at 4 years/50,000 miles. It suits style-minded singles and couples, not anyone who regularly carries passengers.

Jump to scores

Strengths

  • Big-car tech, now standard
  • The badge at the lowest Mercedes sedan price
  • Solid build on a mature generation

What holds it back

  • Cramped back seat and a small trunk
  • Short warranty and a high entry price
  • No US crash-test results

Top alternatives

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Production history

2014–present · 13 years · 3 generations
SCORED WINDOW · last 10 yearsGen 12014–20192014Gen 22020–20252020Gen 32026–now2026In production2026 — graded2025 — graded2024 — graded2023 — graded2022 — graded2021 — graded2020 — graded2019 — graded2018 — graded2017 — gradedProduction began 2014

How it's evolved

10 scored model years · 2017–2026

025507510020172018201920202021202220232024202520262017 · Overall: 462018 · Overall: 462019 · Overall: 47 (+1 vs 2018)2020 · Overall: 54 (+7 vs 2019)2021 · Overall: 55 (+1 vs 2020)2022 · Overall: 56 (+1 vs 2021)2023 · Overall: 562024 · Overall: 57 (+1 vs 2023)2025 · Overall: 58 (+1 vs 2024)2026 · Overall: 65 (+7 vs 2025)

Subject scores by year

Hover or tap a score to see what moved it versus the year before. A corner mark flags a big swing.

YearPerformanceEfficiencySafetySpaceCostReliabilityTechUse-caseDrivingValue
2026
2025
2024
2023
2022
2021
2020
2019
2018
2017

Compare two years

vs
Performance44
53+9
Efficiency34
39+4
Safety32
65+33
Space41
53+12
Cost59
41-17
Reliability56
67+11
Tech34
85+50
Use-case37
41+4
Driving61
66+5
Value56
77+22

Best fit & conditions

CommuterC+65/100
Winter / inclementC63/100
AdventureD45/100
FamilyF43/100
Work / TowF16/100

Higher scores mean a better fit for that use case. Learn more about use-case fit →

Academic Probation · NHTSA safety recalls

None for the 2024 · 26 across 2017–2026 · as of Oct 19, 2026

No NHTSA safety recall is on record for the 2024 Mercedes-Benz CLA. Other model years of the CLA have 26 — listed below.

26 recalls on other model years of the CLA (2017–2021, 2023, 2026)
  • Jul 24, 2026Latches/locks/linkages: doors: lockPlease refer to MBUSA's recall report for specific model information. The micro-switch in the driver's door lock may corrode and fail to detect an open door, preventing the electronic parking brake or "Auto-Park" feature from engaging automatically. This may result in a vehicle rollaway.MY 2020–2021

    Defect

    Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 CLA, 2019-2022 A-Class, 2022-2023 C-Class, 2024 CLE, 2020-2026 GLA/GLB, and 2023-2024 GLC vehicles. Please refer to MBUSA's recall report for specific model information. The micro-switch in the driver's door lock may corrode and fail to detect an open door, preventing the electronic parking brake or "Auto-Park" feature from engaging automatically. This may result in a vehicle rollaway.

    Risk

    A vehicle rollaway increases the risk of a crash or injury.

    Remedy

    Dealers will replace the driver's door lock, free of charge. Owner notification letters are expected to be mailed September 18, 2026. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Owners may contact MBUSA customer service at 1-800-367-6372. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning July 31, 2026.

    NHTSA campaign 26V481000 ↗310,667 vehicles potentially affected (all models in the campaign)Owners notified Sep 18, 2026Filed by Mercedes-Benz USA, LLCFiled as AMG CLA35, AMG CLA45, CLA 250, CLA 250 4MATIC
  • May 1, 2026Seat belts: front: retractorThe front passenger seat belt retractor may have been manufactured with a defect that prevents the deactivation of the child seat safety function (Automatic Locking Retractor). As a result, the seat belt may remain in a locked position and cannot be extended.MY 2026

    Defect

    Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2026 CLA 350 4MATIC (EV) and CLA 250+ (EV) vehicles. The front passenger seat belt retractor may have been manufactured with a defect that prevents the deactivation of the child seat safety function (Automatic Locking Retractor). As a result, the seat belt may remain in a locked position and cannot be extended.

    Risk

    A passenger who is unable to fasten their seat belt is not properly restrained, increasing their risk of injury in a crash.

    Remedy

    Dealers will replace the front passenger seat belt, free of charge. Owner notification letters were mailed July 24, 2026. Owners may contact MBUSA customer service at 1-800-367-6372. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning May 8, 2026.

    NHTSA campaign 26V278000 ↗15 vehicles potentially affected (all models in the campaign)Owners notified Jul 24, 2026Filed by Mercedes-Benz USA, LLCFiled as CLA 250+ (EV), CLA 350 4MATIC (EV)
  • Dec 15, 2023Structure: body: roof and pillarsPlease refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.MY 2017–2019

    Defect

    Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.

    Risk

    A detached roof panel can become a road hazard, increasing the risk of a crash.

    Remedy

    Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.

    NHTSA campaign 23V854000 ↗2,976 vehicles potentially affected (all models in the campaign)Owners notified Mar 22, 2024Filed by Mercedes-Benz USA, LLCFiled as AMG CLA45, CLA 250, CLA250
  • Nov 1, 2023Equipment: other: owners/service/other manual · Service brakes, hydraulic: foundation components: disc: padsThe vehicles may not be equipped with an inspection gauge to check the wear of the rear brake pads. In addition, information for using this inspection gauge might not be included in the owner's manual. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."MY 2020

    Defect

    Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2020 A220, 2020 CLA250, GLB250, AMG A35, AMG CLA45, AMG CLA35, and 2021 GLA250 vehicles. The vehicles may not be equipped with an inspection gauge to check the wear of the rear brake pads. In addition, information for using this inspection gauge might not be included in the owner's manual. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."

    Risk

    Driving with worn brake pads can reduce braking ability, increasing the risk of a crash.

    Remedy

    Dealers will install an inspection gauge and provide supplemental owner's manual information, free of charge. Owner notification letters were mailed on February 29, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.

    NHTSA campaign 23V732000 ↗42,742 vehicles potentially affected (all models in the campaign)Owners notified Feb 29, 2024Filed by Mercedes-Benz USA, LLCFiled as AMG CLA35, AMG CLA45, CLA 250
  • Mar 31, 2023TiresThe tires may leak air.MY 2023

    Defect

    Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 AMG CLA 45 vehicles. The tires may leak air.

    Risk

    A sudden loss of air pressure from a tire may cause a loss of vehicle control while driving, increasing the risk of a crash.

    Remedy

    Dealers will replace the tires, free of charge. Owner notification letters were mailed April 28, 2023. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2023040004.

    NHTSA campaign 23V232000 ↗Manufacturer no. 20230400043 vehicles potentially affected (all models in the campaign)Owners notified Apr 28, 2023Filed by Mercedes-Benz USA, LLCFiled as AMG CLA45
  • May 20, 2022Communication: auto crash notification · Electrical system: softwarePlease refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.MY 2017–2021

    Defect

    Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

    Risk

    A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

    Remedy

    The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.

    NHTSA campaign 22V365000 ↗Manufacturer no. See Recall Schedule242,722 vehicles potentially affected (all models in the campaign)Owners notified Jul 8, 2022Filed by Mercedes-Benz USA, LLCFiled as AMG CLA35, AMG CLA45, CLA 250, CLA250
  • Apr 8, 2022Back over prevention: display functionPlease refer to MBUSA's recall report for specific vehicle model details. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."MY 2020–2021

    Defect

    Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018-2021 CLA-Class, GLE/GLS-Class, A-Class, C-Class, E-Class, E-Class Coupe/Convertible, GLA/GLB-Class, GLC-Class, and CLS-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

    Risk

    An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.

    Remedy

    Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 15, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022060007.

    NHTSA campaign 22V232000 ↗Manufacturer no. 2022060007126,443 vehicles potentially affected (all models in the campaign)Owners notified Jul 15, 2022Filed by Mercedes-Benz USA, LLCFiled as AMG CLA35, AMG CLA45, CLA 250
  • Mar 4, 2022Service brakes, hydraulic: foundation components: disc: caliperThe rear brake caliper housing fasteners may be loose, which can reduce brake performance or cause rear brake components to detach from the vehicle.MY 2020

    Defect

    Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 AMG CLA 35 and 2021 GLA 250 vehicles. The rear brake caliper housing fasteners may be loose, which can reduce brake performance or cause rear brake components to detach from the vehicle.

    Risk

    Reduced brake performance can increase the risk of a crash. In addition, detached brake components can create a road hazard, and increase the risk of a crash for other drivers.

    Remedy

    Dealers will inspect and tighten the fasteners on the rear brake caliper housings, as necessary, free of charge. Owner notification letters were mailed March 25, 2022. Owners may contact MBUSA customer service at 1-800-367-6372.

    NHTSA campaign 22V125000 ↗Manufacturer no. 20220300064 vehicles potentially affected (all models in the campaign)Owners notified Mar 25, 2022Filed by Mercedes-Benz USA, LLCFiled as AMG CLA35
  • Dec 17, 2021Steering: electric power assist systemMercedes-Benz USA, LLC (MBUSA) is recalling one 2020 CLA250 vehicle. The power supply connection to the electric power steering may have been contaminated with melted adhesive, which can cause the power steering assist to fail while driving.MY 2020

    Defect

    Mercedes-Benz USA, LLC (MBUSA) is recalling one 2020 CLA250 vehicle. The power supply connection to the electric power steering may have been contaminated with melted adhesive, which can cause the power steering assist to fail while driving.

    Risk

    A sudden loss of power steering assist can increase the risk of a crash.

    Remedy

    A dealer will inspect and repair the power supply connection, as necessary, free of charge. The owner notification letter was mailed January 21, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021120016.

    NHTSA campaign 21V989000 ↗Manufacturer no. 20211200161 vehicles potentially affected (all models in the campaign)Owners notified Jan 21, 2022Filed by Mercedes-Benz USA, LLCFiled as CLA 250
  • Dec 13, 2021Fuel system, gasoline: fuel injection system: fuel rail · Fuel system, gasoline: fuel injection system: injectorsDuring the manufacturing process, particles may have been trapped between the fuel rail and injectors, which can cause a fuel leak.MY 2020

    Defect

    Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019 AMG G63, C300, E300, G550, AMG GT63, AMG GT53, 2019-2020 A220, GLA250, GLC300, 2016 C300, 2020 AMG A35, AMG C43, AMG C63, CLA250, E350, E450, GLB250, GLE450, GLS450, GLS580, S560, and SL550 vehicles equipped with a gasoline engine. During the manufacturing process, particles may have been trapped between the fuel rail and injectors, which can cause a fuel leak.

    Risk

    A fuel leak in the presence of an ignition source, such as hot engine or exhaust components, can increase the risk of a fire.

    Remedy

    Dealers will replace the fuel rail and fuel injectors, free of charge. Owner notification letters were mailed April 22, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for the recall is 2022030003.

    NHTSA campaign 21V961000 ↗Manufacturer no. 2022030003139 vehicles potentially affected (all models in the campaign)Owners notified Apr 22, 2022Filed by Mercedes-Benz USA, LLCFiled as CLA 250
  • May 14, 2021Back over prevention: sensing system: camera · Electrical system: softwarePlease refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."MY 2020–2021

    Defect

    Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

    Risk

    A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

    Remedy

    The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.

    NHTSA campaign 21V354000 ↗Manufacturer no. 2021050012343,191 vehicles potentially affected (all models in the campaign)Owners notified Jun 28, 2021Filed by Mercedes-Benz USA, LLCFiled as AMG CLA35, AMG CLA45, CLA 250
  • Apr 1, 2021Steering · Steering: gear box: shaft sectorThe steering shaft bore hole for the universal joint bearing may allow excessive movement that, over time, could result in the separation of the bearing and universal joint.MY 2017–2018

    Defect

    Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 B250e, CLA250, 2017-2018 AMG CLA45, GLA250, and AMG GLA45 vehicles. The steering shaft bore hole for the universal joint bearing may allow excessive movement that, over time, could result in the separation of the bearing and universal joint.

    Risk

    A separated universal joint bearing can cause a loss of steering control and increase the risk of a crash.

    Remedy

    MBUSA will notify owners, and dealers will inspect, and as necessary, replace the steering shaft, free of charge. Owner notification letters were mailed July 23, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021060001.

    NHTSA campaign 21V229000 ↗Manufacturer no. 20210600014,992 vehicles potentially affected (all models in the campaign)Owners notified Jul 23, 2021Filed by Mercedes-Benz USA, LLCFiled as AMG CLA45, CLA250
  • Mar 19, 2021Structure: body: roof and pillarsThe front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.MY 2017–2019

    Defect

    Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.

    Risk

    The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

    Remedy

    Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

    NHTSA campaign 21V197000 ↗Manufacturer no. 202107001015,096 vehicles potentially affected (all models in the campaign)Owners notified Sep 3, 2021Filed by Mercedes-Benz USA, LLCFiled as AMG CLA45, CLA 250, CLA250
  • Feb 26, 2021Electrical system: ignition: coil: spark plugsIncorrect spark plugs may have been installed, which could come apart over time and cause engine damage.MY 2020

    Defect

    Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 CLA45 AMG vehicles equipped with 4-cylinder gasoline engines. Incorrect spark plugs may have been installed, which could come apart over time and cause engine damage.

    Risk

    Engine damage may result in an engine stall, increasing the risk of a crash.

    Remedy

    MBUSA will notify owners, and dealers will replace the spark plugs, free of charge. The recall began April 14, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

    NHTSA campaign 21V124000 ↗7 vehicles potentially affected (all models in the campaign)Owners notified Apr 14, 2021Filed by Mercedes-Benz USA, LLCFiled as AMG CLA45
  • Feb 12, 2021Communication · Communication: auto crash notificationOn June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.MY 2017–2020

    Defect

    Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.

    Risk

    A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

    Remedy

    MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.

    NHTSA campaign 21V072000 ↗Manufacturer no. 202103000567 vehicles potentially affected (all models in the campaign)Owners notified Mar 31, 2021Filed by Mercedes-Benz USA, LLCFiled as CLA 250, CLA250
  • Feb 5, 2021Communication: auto crash notification · Electrical system: softwarePlease refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.MY 2017–2021

    Defect

    Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

    Risk

    Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

    Remedy

    MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

    NHTSA campaign 21V058000 ↗Manufacturer no. 20210200251,292,258 vehicles potentially affected (all models in the campaign)Owners notified Mar 12, 2021Filed by Mercedes-Benz USA, LLCFiled as AMG CLA35, AMG CLA45, CLA 250, CLA250
  • Jan 29, 2021Child seat · Child seat: vehicle latch anchorThe child seat anchoring system (ISOFIX) may be missing the right-side anchoring bar from the ISOFIX bracket on the right-rear seat.MY 2021

    Defect

    Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 A220, A35 AMG, and CLA250 vehicles. The child seat anchoring system (ISOFIX) may be missing the right-side anchoring bar from the ISOFIX bracket on the right-rear seat.

    Risk

    If the anchoring bar is missing from the ISOFIX bracket, the child restraint cannot be properly secured to the seat using the ISOFIX securing system, increasing the risk of injury for a child in that seat.

    Remedy

    MBUSA will notify owners, and dealers will inspect the right-rear ISOFIX bracket and replace the bracket, if necessary, free of charge. The recall began March 16, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021020004.

    NHTSA campaign 21V034000 ↗Manufacturer no. 2021020004231 vehicles potentially affected (all models in the campaign)Owners notified Mar 16, 2021Filed by Mercedes-Benz USA, LLCFiled as CLA 250
  • Feb 14, 2020Electrical system: instrument cluster/panelThe instrument cluster software may deactivate the illumination of certain interior switches (switch bar, overhead control unit, steering wheel) if the hazard lights are turned on and the ignition switch is in the 'off' position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."MY 2020

    Defect

    Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 CLA250, CLA250 4MATIC and CLA35 AMG 4MATIC, 2020-2021 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC and GLS580 4MATIC and 2021 GLE53 AMG Coupe, GLE63S AMG 4MATIC, GLS63 AMG 4MATIC and Maybach GLS600 4MATIC vehicles. The instrument cluster software may deactivate the illumination of certain interior switches (switch bar, overhead control unit, steering wheel) if the hazard lights are turned on and the ignition switch is in the 'off' position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."

    Risk

    If the interior switches are not illuminated, they may be more difficult to find and operate, increasing the risk of a crash.

    Remedy

    MBUSA will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began March 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030019.

    NHTSA campaign 20V089000 ↗Manufacturer no. 20200300192,101 vehicles potentially affected (all models in the campaign)Owners notified Mar 31, 2020Filed by Mercedes-Benz USA, LLC.Filed as AMG CLA35, CLA 250
  • Dec 16, 2019Air bags: sensor: occupant classificationThe Occupant Classification System (OCS) may have been improperly calibrated, which may prevent the proper deployment of the front passenger air bag.MY 2017–2018

    Defect

    Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2015-2018 CLA250 and CLA250 4MATIC, and 2017-2018 CLA45 AMG vehicles. The Occupant Classification System (OCS) may have been improperly calibrated, which may prevent the proper deployment of the front passenger air bag.

    Risk

    In the event of a crash, if the air bag does not deploy as designed, the front seat passenger has an increased risk of an injury.

    Remedy

    MBUSA will notify owners, and dealers will replace the passenger seat cushion, free of charge. The recall began July 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020060012.

    NHTSA campaign 19V892000 ↗Manufacturer no. 2020060012129 vehicles potentially affected (all models in the campaign)Owners notified Jul 31, 2020Filed by Mercedes-Benz USA, LLC.Filed as AMG CLA45, CLA 250, CLA250
  • Sep 27, 2019Air bags: frontal: driver side: inflator moduleThe driver's side front airbag modules may not have been properly bolted down.MY 2020

    Defect

    Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019-2020 A 220 and A 220 4MATIC, 2020 CLA 250, CLA 250 4 MATIC, GLC 300 Coupe 4MATIC, GLC 300 and GLC 300 4MATIC vehicles. The driver's side front airbag modules may not have been properly bolted down.

    Risk

    In the event of a crash necessitating deployment of the driver's front airbag, the airbag may not deploy properly, increasing the risk of injury.

    Remedy

    MBUSA will notify owners, and dealers will inspect the driver airbag module and replace it, as necessary, free of charge. The recall began October 29, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019100001.

    NHTSA campaign 19V685000 ↗Manufacturer no. 20191000012,222 vehicles potentially affected (all models in the campaign)Owners notified Oct 29, 2019Filed by Mercedes-Benz USA, LLC.Filed as CLA 250
  • Mar 20, 2019Latches/locks/linkages: doors: latchThe right side door locks may not have been properly manufactured. As a result, the right-side doors may not be able to be opened from outside of the vehicle.MY 2019

    Defect

    Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 CLA250 and CLA250 4MATIC vehicles. The right side door locks may not have been properly manufactured. As a result, the right-side doors may not be able to be opened from outside of the vehicle.

    Risk

    In the event of a crash, if the right side doors cannot be opened from the outside, it could increase the risk of injury.

    Remedy

    MBUSA will notify owners, and dealers will replace the door locks, free of charge. The recall began May 3, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019030020.

    NHTSA campaign 19V219000 ↗Manufacturer no. 20190300205 vehicles potentially affected (all models in the campaign)Owners notified May 3, 2019Filed by Mercedes-Benz USA, LLC.Filed as CLA 250
  • Feb 26, 2019Exterior lighting · Exterior lighting: tail lightsThe tail lights and the side marker lights may flicker or fail, affecting the vehicle's visibility.MY 2018

    Defect

    Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018 CLA250 and CLA250 4MATIC vehicles. The tail lights and the side marker lights may flicker or fail, affecting the vehicle's visibility.

    Risk

    Reduced visibility increases the risk of crash.

    Remedy

    MBUSA will notify owners, and dealers will replace the affected light bulb sockets, free of charge. The recall began April 5, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019030009.

    NHTSA campaign 19V131000 ↗Manufacturer no. 201903000912 vehicles potentially affected (all models in the campaign)Owners notified Apr 5, 2019Filed by Mercedes-Benz USA, LLC.Filed as CLA 250
  • Aug 3, 2018Air bags: sensor: occupant classificationThe Occupant Classification System (OCS) may not be properly calibrated, resulting in the front passenger air bag not being deactivated if a child seat is in the front seat.MY 2018

    Defect

    Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018 Mercedes-Benz CLA250, CLA250 4Matic, and CLA45 AMG 4Matic vehicles. The Occupant Classification System (OCS) may not be properly calibrated, resulting in the front passenger air bag not being deactivated if a child seat is in the front seat.

    Risk

    If a child seat is in the front seat and the passenger air bag is not deactivated, in the event of a crash, it can increase the risk of injury.

    Remedy

    MBUSA will notify owners, and dealers will replace the front passenger seat cushion, free of charge. The recall began January 2, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018120001.

    NHTSA campaign 18V514000 ↗Manufacturer no. 201812000186 vehicles potentially affected (all models in the campaign)Owners notified Jan 2, 2019Filed by Mercedes-Benz USA, LLC.Filed as AMG CLA45, CLA 250
  • Oct 6, 2017Air bags: frontalMercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.MY 2017–2018

    Defect

    Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.

    Risk

    If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.

    Remedy

    MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.

    NHTSA campaign 17V627000 ↗Manufacturer no. 2017110011495,290 vehicles potentially affected (all models in the campaign)Owners notified Dec 6, 2017Filed by Mercedes-Benz USA, LLC.Filed as AMG CLA45, CLA 250, CLA250
  • Feb 23, 2017Electrical system: starter assembly · Engine and engine cooling: engineIn the event that the engine or transmission cannot turn over, the starting current limiter may overheat from the repeated attempts of the starter motor attempting to start the vehicle.MY 2017

    Defect

    Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2015-2017 C300 4Matic, C300, CLA250, CLA250 4Matic and CLA45 AMG vehicles, 2017 C300 4Matic Cabrio, C300 4Matic Coupe, C300 Cabrio, C300 Coupe, E300, E300 4Matic, E400 4Matic Wagon, E43 AMG 4Matic, GLA250, GLA250 4Matic and GLC300 4Matic Coupe vehicles and 2016 C350e and GLC300 vehicles and 2016-2017 C450 4Matic AMG Sport and GLC300 4Matic vehicles. In the event that the engine or transmission cannot turn over, the starting current limiter may overheat from the repeated attempts of the starter motor attempting to start the vehicle.

    Risk

    If the starting current limiter overheats, the surrounding components can melt, increasing the risk of a fire.

    Remedy

    MBUSA will notify owners, and dealers will install an additional fuse in the electrical line to the starter, free of charge. The recall began August 31, 2017. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2017080002.

    NHTSA campaign 17V114000 ↗Manufacturer no. 2017080002307,629 vehicles potentially affected (all models in the campaign)Owners notified Aug 31, 2017Filed by Mercedes-Benz USA, LLC.Filed as AMG CLA45, CLA250
  • Feb 8, 2017Air bags: frontal: passenger side: inflator moduleThe pelvis air bag or the front passenger air bag inflator initiator may fail to ignite in the event of a crash.MY 2017

    Defect

    Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 CLA250, CLA250 4Matic, E400 Coupe, E400 4Matic Coupe, E550 Coupe, E400 Cabriolet, E550 Cabriolet, E300, E300 4Matic, E400 Wagon, GLA250, and GLA250 4Matic vehicles. The pelvis air bag or the front passenger air bag inflator initiator may fail to ignite in the event of a crash.

    Risk

    If the pelvis airbag or the front passenger airbag does not deploy as intended in the event of a crash, the occupants have an increased risk of injury.

    Remedy

    MBUSA will notify owners, and dealers will replace the affected air bag modules, free of charge. The recall began March 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

    NHTSA campaign 17V080000 ↗2,112 vehicles potentially affected (all models in the campaign)Owners notified May 26, 2017Filed by Mercedes-Benz USA, LLC.Filed as CLA250

Source: NHTSA Office of Defects Investigation recall database, model years 2017–2026. Recalls are listed by model year as the manufacturer filed them; whether a specific car is affected depends on its VIN — check a VIN at nhtsa.gov ↗. NHTSA model names matched to this page: AMG CLA35, AMG CLA45, CLA 250, CLA 250 4MATIC, CLA 250+ (EV), CLA 350 4MATIC (EV), CLA250.

Detailed scoring by subject

1Performance & PowertrainGrades below the middle of the scale.1.35D
Horsepower
221 hp (CLA 250, 2.0L turbo + 48V mild hybrid); 302 hp AMG CLA 35, 416 hp AMG CLA 45 S
23/100
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The 2024 refresh added 48-volt mild-hybrid assist to the CLA 250's 2.0L turbo four, which makes 221 hp. The AMG CLA 35 and CLA 45 S raise the range's peak to 416 hp.

Torque
258 lb-ft (CLA 250)
42/100
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258 lb-ft from 1,800 rpm is strong for the base engine of an entry-luxury compact.

0–60 mph time
6.3 s (CLA 250 FWD, manufacturer); ~5.6 s CLA 250 4MATIC tested; ~4.0 s AMG CLA 45 S
49/100
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The manufacturer-quoted time for the FWD CLA 250 is used as the volume-trim figure. It is brisk for the class, and instrumented 4MATIC tests run quicker.

Powertrain refinement70
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For 2024 the 48V starter-generator smooths stop/start restarts and fills low-rpm response. Reviewers still note some turbo-four coarseness and a less premium engine note than rivals.

Transmission behavior62
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The 8-speed dual-clutch shifts quickly on the move but can be hesitant and jerky at parking-lot speeds and when pulling away from a stop, a long-running CLA complaint.

AWD/4WD availability68
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4MATIC AWD is optional on the CLA 250 and standard on both AMG versions. It is a front-biased on-demand system without terrain modes, though the CLA 45 S adds torque-vectoring AMG Performance 4MATIC+.

Powertrain lineup breadth64
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There are three tunes of one 2.0L turbo four (221/302/416 hp), all with the same 8-speed DCT, and now 48V-assisted on the 250 and 35. There is no plug-in or EV version of this generation.

2Efficiency & RangeThe CLA's lowest-graded category.0.57F
3SafetyGrades near the bottom of the scale.0.94F
NHTSA overall rating
Not rated by NHTSA (FWD and AWD)
0/100
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NHTSA lists the 2024 CLA 4-door FWD and AWD but has never crash-tested them; every NCAP category reads Not Rated, and no earlier year of this C118 generation was rated either.

IIHS awards & crashworthiness45
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IIHS never tested the second-generation CLA, so there's no US crashworthiness data and no award. That's unlike the C-Class, which earned a 2024 TSP+. The score stays in the untested band. It sits near the top of that band because the car earned a strong Euro NCAP 5-star result (2019), and nothing suggests a structural weakness.

Standard ADAS suite breadth52
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Standard equipment covers AEB with pedestrian detection, Blind Spot Assist, automatic high beams and Attention Assist. Adaptive cruise, active lane keeping and rear cross-traffic come only in the $1,700 Driver Assistance Package, so the car falls in the middle band.

Automatic emergency braking performance58
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Active Brake Assist with pedestrian and cyclist detection comes standard. IIHS never rated front crash prevention on this car, so there's no US day or night pedestrian result to confirm its quality. The score rests on Euro NCAP's 2019 AEB testing.

Blind-spot & cross-traffic coverage64
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Standard Blind Spot Assist gives alerts and includes Exit Warning. Active Blind Spot Assist, which steers or brakes the car away from a hazard, and Rear Cross-Traffic Alert with braking both need the optional Driver Assistance Package.

Lane keeping & centering60
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Lane departure warning and lane keeping aren't standard. Active Steering Assist (lane centering) and Active Lane Keeping Assist come only in the package. Where fitted, reviewers describe Mercedes' system as competent.

Adaptive cruise & highway assist70
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Distronic works across the full speed range with stop-and-go, uses the maps to adjust speed on the route, and includes Active Emergency Stop Assist. It's a refined system, but it's optional rather than standard.

Hands-free driving availability10
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No hands-free option. Active Steering Assist requires the driver's hands on the wheel, and Drive Pilot was never offered on the CLA.

Headlight performance58
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LED headlamps and automatic high beams are standard. IIHS never rated the CLA's headlights, so their quality is unverified; adaptive Multibeam LED is optional.

Outward visibility52
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The four-door-coupé roofline brings thick C-pillars and a shallow rear window, which limits the view to the rear three-quarters. A rearview camera is standard, but the 360° camera is optional.

Child-seat (LATCH) usability48
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The low, sloping roof and small rear door openings make fitting a car seat awkward, and the compact rear bench realistically takes two seats, not three. There's no IIHS LATCH rating to go on.

4Space & ComfortGrades below the middle of the scale.1.39D
Seating capacity
5 seats
100/100
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Five-seat compact sedan, though the rear middle position is tight.

Front headroom
38.5 in
63/100
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Adequate front headroom despite the coupe-like roofline.

Front legroom
41.8 in
45/100
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Mid-pack front legroom for a compact sedan.

Rear headroom
35.7 in
18/100
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The sloping roof cuts rear headroom; reviewers say adults over 6 ft brush the headliner.

Rear legroom
33.9 in
19/100
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Among the tightest rear seats in the sedan class.

Cargo/trunk volume
11.6 cu ft
16/100
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Small trunk, though the opening is wide and it still takes airport luggage.

In-cabin storage & clever solutions50
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For 2024 the touchpad was dropped for an open console tray with wireless charging, but reviewers still call interior storage limited.

Seat comfort60
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Firm, well-bolstered front seats with memory are fine on long drives but narrow for larger adults; the rear seat is cramped.

Ride quality64
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A composed balance of control and comfort, but firmer than traditional Mercedes sedans, especially on 18-19 in AMG Line wheels.

Cabin quietness60
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Reasonably hushed for a compact, but road noise from low-profile tires and a coarse 2.0T under load keep it below larger luxury sedans.

Climate & comfort features55
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Dual-zone climate and a panoramic roof are standard, but heated seats and heated wheel are extra-cost options and there are no rear vents or ventilated seats on the volume car.

5Cost of OwnershipOne of the CLA's weakest categories.0.90F
Base MSRP
$44,350 (CLA 250 FWD, $43,200 + $1,150 destination)
32/100
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The 2024 CLA 250 Coupe (FWD, 2.0T with new 48V mild hybrid for the refresh year) opens the lineup at $44,350 including destination — Mercedes' second-cheapest model, but pricey against mainstream-luxury compact rivals.

Volume-Trim Price
~$48,000 (CLA 250 4MATIC $46,350 incl. destination + typical options)
29/100
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The CLA 250 4MATIC is the most common configuration ($45,200 + $1,150 destination = $46,350); typical option packages push a representative build to about $48K.

5-Year Maintenance & Repair Cost
~$6,070 over 5 yr (KBB cost-to-own estimate)
45/100
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Mercedes Service A/B pricing makes the CLA costlier to maintain than mainstream compacts, though it's cheaper than the larger C-Class; KBB projects about $6,100 over five years for the 2024 model.

5-Year Resale Value Retention
~50% of MSRP retained after 5 yr
50/100
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Mercedes vehicles average about 46% depreciation over five years, and the CLA tracks near the brand average at roughly half its value retained; the 2025 arrival of the all-new MMA-based CLA may weigh on the outgoing generation's residuals.

Basic warranty
4 yr / 50,000 mi
50/100
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The standard Mercedes-Benz new-vehicle limited warranty runs 4 years/50,000 miles — typical of German luxury brands, behind Genesis and Lexus-adjacent rivals.

Powertrain warranty
4 yr / 50,000 mi (no separate powertrain term)
0/100
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Mercedes offers no separate longer powertrain warranty on gas models — coverage ends with the 4-yr/50k basic warranty, well short of Lexus/Acura (6/70k) and Genesis (10/100k).

Complimentary maintenance & perks50
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Mercedes provides roadside assistance for the warranty period and a Mercedes me connect trial, but no multi-year scheduled maintenance for the 2024 CLA — BMW's 3-yr/36k ultimate care and Genesis's plan beat it.

Effective 5-Year Ownership Cost
$30,069 (≈$24,000 depreciation + $6,069 maintenance)
46/100
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$48,000 volume-trim price minus its estimated resale value after 5 years (50% retained, or about $24,000) leaves about $24,000 in depreciation. Add the projected $6,069 in 5-year maintenance and repairs, and owning this vehicle for 5 years costs about $30,069 in total.

6Reliability & QualityOne of the CLA's strongest categories.2.64C+
Predicted reliability68
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The sources disagree. J.D. Power rates the 2024 CLA 'Great' at 83/100, but Consumer Reports has historically rated the second-generation CLA below average, in line with its view of recent Mercedes models. The 2024 car is a mid-cycle update of a generation already in its fifth year, which removes launch-year risk, but the refresh brings new electronics that hold the score to mid-band.

Brand reliability track record60
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Mercedes-Benz has sat below the industry average in J.D. Power's Vehicle Dependability Study and in the lower part of Consumer Reports' brand rankings for several years. It is a mid-to-low-pack brand, well behind Lexus and Toyota.

Recall & TSB history74
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NHTSA shows no campaign covering the 2024 model year. The C118 generation's recalls are concentrated in the 2020-2021 launch years, plus one 2023 campaign, and none of them is a systemic powertrain or fire defect. Recall activity is typical and has improved for the later years.

Powertrain durability reputation68
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The CLA 250 uses the M260 2.0L turbo four, shared with the Renault-Nissan alliance's small-car engine family and sold in the US since the 2019 A-Class. For 2024 it gains a 48V mild-hybrid starter-generator, and it keeps the dual-clutch automatic. The engine has no widespread failure pattern; the DCT's low-speed behavior and the new 48V hardware keep this score mid-band.

Interior material quality72
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The dual-screen MBUX dashboard and turbine vents give the cabin a premium look. Reviewers note harder plastics in lower zones and a less rich feel than the C-Class, which is competitive for entry luxury but not class-leading.

Fit & finish76
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Assembly on a mature generation is generally consistent. Owner complaints centre on electronics and infotainment glitches rather than panel gaps or rattles, and there are occasional reports of cabin squeaks.

Dealer & service network80
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Mercedes-Benz USA has roughly 380 dealers, which is dense coverage for a luxury brand, especially in metro areas. Service satisfaction is around the middle of the luxury pack.

Parts availability & repair cost55
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The CLA shares its FWD MFA2 parts with the A/GLA/GLB family, so parts are plentiful. Mercedes labor and parts pricing is still well above mainstream brands, and electronics diagnostics lean on the dealer.

7Technology & InfotainmentThe CLA's best-graded category.2.74B-
Touchscreen size
10.25 in (standard for 2024, part of dual widescreen)
38/100
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The 2024 refresh made the dual 10.25-in widescreen cockpit standard.

Infotainment UX & responsiveness72
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The latest-generation MBUX is quick and feature-rich, and the 2024 update runs it through the touchscreen, steering-wheel touch controls and voice after dropping the touchpad; haptic wheel buttons draw criticism.

Wireless CarPlay / Android Auto92
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Wireless Apple CarPlay and Android Auto are standard on every 2024 CLA, new for the refresh.

Voice control & native navigation80
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The 'Hey Mercedes' natural-language assistant is among the better systems, and navigation is standard.

Audio system quality72
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The base system is adequate, and the optional Burmester surround system with Dolby Atmos is an inexpensive upgrade.

Digital instrument cluster85
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The 10.25-in configurable digital cluster is standard on all 2024 trims.

OTA update capability60
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MBUX receives over-the-air infotainment and map updates, but not whole-vehicle updates that add features.

Companion app & remote functions65
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The Mercedes me app covers remote lock, locate and remote start/climate, but several features are subscription-gated after the trial.

Charging ports & device power70
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Five USB-C ports and standard wireless charging, but no household outlet.

Keyless & remote access62
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Push-button start and app remote start are available; full KEYLESS-GO proximity entry is packaged rather than standard on the base CLA 250.

Camera & parking aids70
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A rear camera and Parktronic with active parking assist are standard; surround view is limited to the Pinnacle trim.

Head-up display availability60
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A HUD is offered, but only as part of the top Pinnacle trim.

8Use-Case FitOne of the CLA's weakest categories.0.79F
Kid & car-seat practicality38
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Small rear door openings, a low roof and 33.9 in of rear legroom make rear-facing seats and daily kid loading a struggle; the 11.6 cu ft trunk barely fits a stroller.

Family safety package50
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Standard AEB and blind-spot monitoring, but there is no NHTSA or IIHS rating for the 2024 CLA and adaptive cruise and lane centering cost extra.

Family road-trip comfort42
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Fine for two up front, but the cramped rear, limited rear amenities and small trunk make four-adult road trips tight.

Daily driving ease64
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The mild hybrid smooths stop-start and fills gaps between shifts, but the DCT stays jerky at parking speeds.

Commuting cost efficiency58
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30 MPG combined is good for a luxury sedan, but it requires premium fuel.

Parking & maneuverability72
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Compact footprint, a tight ~36 ft turning circle and standard Parktronic self-parking offset weaker rear sightlines.

Work capability12
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No US tow rating and a small sedan trunk; not a work vehicle.

Durability for work duty25
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A luxury-oriented compact with no fleet or hard-use reputation.

Jobsite & upfit practicality12
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No onboard power, bed or upfit ecosystem.

Long-distance comfort & range62
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A ~400-mile range and optional Distronic help on the highway, but the firm ride and road noise limit long-haul comfort.

Outdoor & adventure capability30
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4MATIC AWD is available, but low ground clearance and no tow rating keep it on pavement.

Gear & luggage flexibility35
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A small 11.6 cu ft trunk; split-folding rear seats help with long items.

9Driving ExperienceOne of the CLA's strongest categories.2.50C+
10Value & Market PositionMid-pack among this car's ten categories.1.98C-
Standard equipment generosity55
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The 2024 refresh made the dual 10.25-inch MBUX screens, 48V mild hybrid and LED headlamps standard, but many items rivals include (adaptive cruise, blind-spot on base builds, heated seats) sit in option packages.

Feature value per dollar50
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At $44K–$48K the CLA 250 costs about as much as better-equipped, roomier rivals (Acura Integra Type S, Audi A3, BMW 228i) and KBB rates its value below average for the class; the badge carries much of the price.

Trim & configuration breadth65
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Four well-spaced configurations — CLA 250 FWD, CLA 250 4MATIC, AMG CLA 35 and AMG CLA 45 S — span roughly $44K to $66K, with FWD/AWD choice and deep option packages, but only one body style in the US.

Sales popularity & market acceptance55
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A steady entry-luxury seller whose volume recovered in 2024 as supply improved, though compact luxury sedans overall are a shrinking segment losing buyers to small crossovers like the GLA/GLB.

Brand desirability & image80
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The three-pointed star is the CLA's main draw — an aspirational badge at the lowest Mercedes sedan price, though enthusiasts see the entry model as diluting the brand.

Deals & incentive availability65
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With the all-new CLA announced and inventory of outgoing 2024 models on lots, Mercedes lease specials and dealer discounts were commonly available, without fire-sale pricing.

Model freshness55
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The 2024 model year brought a mid-cycle refresh (restyled front, latest MBUX, 48V mild hybrid), but the second-generation C118 dates to 2020 and the all-new third-generation CLA was unveiled in March 2025, making this a late-cycle purchase.

Critical reception & awards60
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Critics praise its styling, handling and cabin tech but knock the cramped rear seat, small trunk and stiff ride; ranked mid-pack in its class without major awards.