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vs 2019:Overall +2Safety +4Reliability -2Efficiency & Range +11Cost of Ownership -1Technology +10Driving Experience +4
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Subcompact Hatchback

2020 Kia Soul

EconomyGas
Manufacturer site ↗
2025 model shown
1.64DGPA / 4.0
Overall GPA
Reliability
1.79C-
Safety
1.70C-
EfficiencyGas
1.35D
30 MPG combined · 429 mi range · $2,050/yr energy
Comfort
2.72B-
Value
2.43C+
Ownership Cost
4.00A+
Technology
1.01D
Driving Experience
2.58C+

The verdict

A struggling subcompact hatchback, strong on ownership and held back by performance.

The redesigned 2020 Kia Soul is a genuinely practical, cheap-to-own hatchback — 24.2 cu ft of cargo room, a 10-year/100,000-mile powertrain warranty, and a $18,710 starting price (LX, incl. destination) undercut most subcompact-crossover rivals. But the 147-hp 2.0L engine is slow (8.6-8.8s to 60 mph) and front-wheel-drive only, the tech and driver-assist suite is heavily gated toward the top GT-Line Turbo trim, and this specific model year sits at the center of Kia's piston-oil-ring engine recall (NHTSA 21V-259), which drags reliability and durability scores down. It's a smart budget pick for space and low running costs, provided a buyer goes in aware of the recall and doesn't need power, AWD, or highway driver aids.

Jump to scores

Strengths

  • Cavernous cargo space for the segment
  • Class-leading warranty and low ownership costs
  • Strong content and trim breadth for the money

What holds it back

  • Weak acceleration from a modest engine
  • This model year is at the center of a major engine recall
  • No all-wheel-drive option at any trim or price

Top alternatives

Cars shoppers cross-shop with the Kia Soul

Production history

20102025 · 16 years · 3 generations
SCORED WINDOW · last 9 yearsGen 1201020132010Gen 2201420192014Gen 3202020252020Ended 20252025 — graded2024 — graded2023 — graded2022 — graded2021 — graded2020 — graded2019 — graded2018 — graded2017 — gradedProduction began 2010

How it's evolved

9 scored model years · 20172025

02550751002017201820192020202120222023202420252017 · Overall: 522018 · Overall: 54 (+2 vs 2017)2019 · Overall: 53 (−1 vs 2018)2020 · Overall: 54 (+1 vs 2019)2021 · Overall: 57 (+3 vs 2020)2022 · Overall: 58 (+1 vs 2021)2023 · Overall: 56 (−2 vs 2022)2024 · Overall: 57 (+1 vs 2023)2025 · Overall: 56 (−1 vs 2024)

Subject scores by year

Hover or tap a score to see what moved it versus the year before. A corner mark flags a big swing.

YearPerformanceEfficiencySafetySpaceCostReliabilityTechUse-caseDrivingValue
2025
2024
2023
2022
2021
2020
2019
2018
2017

Compare two years

vs
Performance26
19-7
Efficiency39
49+11
Safety43
54+11
Space69
70+1
Cost90
85-4
Reliability63
71+8
Tech24
52+29
Use-case47
53+6
Driving64
61-3
Value75
66-9

Best fit & conditions

CommuterC+67/100
FamilyC60/100
AdventureD51/100
Winter / inclementF40/100
Work / TowF28/100

Higher scores mean a better fit for that use case. Learn more about use-case fit →

Detailed scoring by subject

1Performance & PowertrainThe Soul's lowest-graded category.0.00F
Horsepower
147 hp (2.0L Nu MPI I4, volume LX/S/X-Line/EX trims, 6-speed manual or IVT/CVT); 201 hp on GT-Line Turbo (1.6L turbo I4, 7-speed DCT)
4/100
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2020 is a carry-over year within the third-generation (SK3, launched MY2019) Soul; the volume trims use the naturally-aspirated 2.0L Nu MPI I4 paired with a 6-speed manual (base LX) or IVT (CVT) on S/X-Line/EX, while the range-topping GT-Line Turbo gets a 1.6L turbo I4 and 7-speed DCT.

Torque
132 lb-ft (2.0L NA, volume trims); 195 lb-ft on GT-Line Turbo (1.6L turbo)
4/100
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Naturally-aspirated 2.0L Nu engine output is unchanged for 2020 versus the MY2019 launch of this generation; figure matches manufacturer spec for the LX/S/X-Line/EX volume trims.

0–60 mph time
~8.6–8.8s to 60 mph (2.0L NA volume trim, per instrumented tests); GT-Line Turbo tested at 6.4s
14/100
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No single manufacturer-stated 0-60 figure for the volume 2.0L NA trim; independent instrumented tests of the 2020 Soul EX cluster around 8.6-8.8s (Edmunds track test: 8.8s), used as the representative figure for the volume configuration.

Powertrain refinement55
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The 2.0L NA engine and IVT deliver smooth, effortless power for everyday driving with minimal noise, though reviewers note the combination feels a little lacking under harder acceleration and slightly sluggish at higher speeds; no coarse or laggy behavior since there is no turbo to manage on the volume powertrain.

Transmission behavior65
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The IVT (CVT) on volume trims is tuned to behave like a conventional automatic in most conditions and avoids the pronounced drone of lesser CVTs, though it feels slightly sluggish at higher speeds; a 6-speed manual remains available on the base LX for 2020.

AWD/4WD availability8
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AWD is not offered on any 2020 Soul trim (LX, S, X-Line, EX, GT-Line, GT-Line Turbo) — the Soul is front-wheel drive only across the entire range, consistent with its third-generation architecture.

Powertrain lineup breadth50
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Two distinct gas powertrains are offered for 2020 — a 2.0L NA engine on volume trims and a 1.6L turbo with 7-speed DCT on GT-Line Turbo — but there is no hybrid, PHEV, or EV option in the US; the second-generation Soul EV's US launch was delayed to 2021, so no electrified Soul was sold in the US for 2020.

2Efficiency & RangeOne of the Soul's weakest categories.1.35D
Combined fuel economy
30 MPG combined (2.0L IVT automatic, LX/S/EX/X-Line/GT-Line)
50/100
#2 of 3 in classCompare all →

Third-generation Soul (SK3, 2019–2022 pre-facelift); 2020 is a carry-over year for the naturally aspirated 2.0L Nu MPi engine paired with the IVT (CVT) automatic, the volume configuration across LX/S/EX/X-Line/GT-Line. The 1.6L turbo (GT-Line Turbo, 7-speed dual-clutch) trails at 29 combined and the 6-speed manual (LX only) at 27 combined.

City fuel economy
27 MPG city
50/100
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EPA city figure for the 2.0L IVT automatic, the volume powertrain across the LX/S/EX/X-Line/GT-Line trims.

Highway fuel economy
33 MPG highway
43/100
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EPA highway figure for the 2.0L IVT automatic, the volume powertrain across the LX/S/EX/X-Line/GT-Line trims.

Driving range
429 mi (14.3-gal tank at 30 MPG combined)
37/100
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EPA-derived total range using the 14.3-gallon fuel tank and the 30 MPG combined rating for the 2.0L IVT automatic configuration.

Estimated annual fuel cost
$2,050/yr
52/100
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EPA annual fuel cost estimate at standard assumptions (15,000 mi/yr, 55/45 city/highway split) for the 2.0L IVT automatic configuration.

Fuel requirements92
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Both the 2.0L and 1.6L turbo engines run on regular 87-octane unleaded across every 2020 trim, with no premium recommendation and no plug-in charging complexity to manage. (The battery-electric Soul EV is a separate powertrain variant, not the scored gas configuration.)

3SafetyMid-pack among this car's ten categories.1.70C-
NHTSA overall rating
4 stars overall (5 side, 4 front, 3 side pole, 4 rollover)
50/100
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NHTSA rates the 2020 Soul 4 stars overall — 5 stars side (5/5 driver and passenger, 5/5 combined side barrier and pole front/rear) and 4 stars frontal (5 driver / 4 passenger), with a 3-star side pole result and 4-star rollover at 14.7% tip risk. Unchanged third-generation (SK3, launched MY2019) body structure, so the rating carries forward from launch.

IIHS awards & crashworthiness82
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Every 2020 Soul crashworthiness test comes back Good — small overlap front (both sides), moderate overlap front, side, roof strength, and head restraints/seats — and the optional front crash prevention system rates Superior for both vehicle-to-vehicle and daytime pedestrian detection. IIHS names the 2020 Soul a Top Safety Pick, but the award is conditional on the optional pedestrian-detection FCA and the LED headlights that are standard only on the range-topping GT-Line 1.6T (Turbo) and optional on EX; every other trim's reflector or projector halogen headlights rate Poor.

Standard ADAS suite breadth58
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The volume S trim gets Forward Collision-Avoidance Assist (without pedestrian detection), Lane Keep Assist, Driver Attention Warning, Blind-Spot Collision Warning and Rear Cross-Traffic Collision-Avoidance Assist as standard — a solid suite for a subcompact — but Lane Change Assist is not offered on S at all for 2020 (it's standard only from X-Line up), pedestrian-detecting AEB and any form of adaptive cruise are reserved for the sole GT-Line 1.6T (Turbo) trim, and the base LX gets none of the above standard.

Automatic emergency braking performance62
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IIHS rates the front crash prevention system Superior in both the vehicle-to-vehicle and daytime-pedestrian evaluations, but that rating covers the optional pedestrian-detection FCA-ped hardware exclusive to the GT-Line 1.6T (Turbo) trim; the volume S trim's plain Forward Collision-Avoidance Assist lacks pedestrian detection and has no separately published rating, and no nighttime-pedestrian result exists for either configuration.

Blind-spot & cross-traffic coverage64
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Blind-Spot Collision Warning and Rear Cross-Traffic Collision-Avoidance Assist are standard on the volume S trim (and X-Line, EX, GT-Line 1.6T), but Lane Change Assist — the active-intervention piece of the coverage — is not offered on S at all for 2020, only appearing standard from X-Line up or optional on GT-Line 2.0L; there's no safe-exit warning or blind-view monitor camera anywhere in the 2020 lineup, and the base LX gets no blind-spot coverage at all.

Lane keeping & centering55
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Lane Keep Assist is standard on the volume S trim, but for 2020 it is a departure-correction system rather than true lane centering — Kia's Lane Following Assist centering feature is not documented as available on the 2020 lineup — and period reviews describe it as workable only on long, straight roads with well-defined painted lines, with the driver-attention system prone to false inattentiveness warnings.

Adaptive cruise & highway assist28
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Smart Cruise Control (Kia's adaptive cruise) is exclusive to the top-trim GT-Line 1.6T (Turbo) — even the X-Line, GT-Line 2.0L and EX trims that get most of the rest of the ADAS suite are stuck with plain fixed-speed cruise control, so the overwhelming majority of 2020 Souls sold cannot be equipped with adaptive cruise at any price.

Hands-free driving availability5
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No hands-free highway driving system is offered on the 2020 Soul at any trim; the most capable configuration (GT-Line 1.6T) tops out at hands-on Smart Cruise Control with no lane-centering-plus-cruise combination marketed as Highway Drive Assist.

Headlight performance25
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Every 2020 Soul trim except the range-topping GT-Line 1.6T (Turbo) uses reflector or projector halogen headlights that IIHS rates Poor; only the Turbo's standard LED projector units (and EX with the optional LED upgrade) rate Good. Since the representative S trim carries the halogen reflector units, the volume car's low-beam performance is a genuine weak point.

Outward visibility76
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The boxy one-box body — a tall upright greenhouse, deep side glass and a low beltline — gives strong front and side sightlines, but the thick rear roof pillars create real rear-quarter blind zones; a standard rearview camera helps but no 360-degree camera is offered on any 2020 trim.

Child-seat (LATCH) usability70
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IIHS rates LATCH ease of use Acceptable: two outboard rear positions with complete hardware, anchors seated a bit deep in the seat bight but requiring modest force to attach — and the Soul's tall roof and wide rear door openings make maneuvering a car seat into place easier than the exterior footprint suggests.

4Space & ComfortOne of the Soul's strongest categories.2.72B-
Seating capacity
5 seats
100/100
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The third-generation Soul is a five-door, five-passenger hatchback across all 2020 trims (LX through EX); no 4- or 7-seat configuration is offered.

Front headroom
39.4 in
85/100
#2 of 3 in classCompare all →

Near the top of the hatchback band thanks to the redesigned third-generation Soul's tall, boxy greenhouse.

Front legroom
41.1 in
28/100
#3 of 3 in classCompare all →

Sits near the low end of the hatchback band — the Soul's tall cabin prioritizes headroom over front legroom.

Rear headroom
39.5 in
100/100
#1 of 3 in classCompare all →

Exceeds the top of the hatchback normalization band — the boxy roofline gives the Soul SUV-like rear headroom well beyond typical subcompact hatchbacks.

Rear legroom
38.8 in
68/100
#1 of 3 in classCompare all →

A longer wheelbase for the redesigned 2020 generation (+1.2 in over 2019) yields above-average rear legroom for the segment.

Cargo/trunk volume
24.2 cu ft behind rear seats (18.8 cu ft with the standard cargo under-tray installed)
81/100
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Well above the top of the hatchback band — the Soul's deep, boxy cargo well gives it far more room behind the rear seats than typical subcompact/compact hatchbacks.

In-cabin storage & clever solutions62
#1 of 3 in classCompare all →

A dual-level cargo board and a deep cargo well plus a good number of front-cabin bins and cubbies are competitive for the segment, but nothing rises to standout-innovation territory like a giga console or onboard power.

Seat comfort62
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Front seats avoid pressure points on long stints and the fixed rear seatback angle is comfortable, but the supportive front buckets run narrow at the shoulders for wider drivers, keeping it out of top-tier territory.

Ride quality52
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The new Hyundai Kona-shared platform brings a stiffer chassis than the outgoing generation, but multiple reviews still describe the ride as firm and jittery over rough pavement rather than composed or plush.

Cabin quietness58
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Road noise is well controlled for an open cargo area, but engine noise is noticeable under hard acceleration and highway merges, and rear-seat occupants hear more road noise than those up front.

Climate & comfort features55
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Dual automatic climate control is available and heated front seats are standard from the EX trim up, but a heated steering wheel is not offered on US trims (Canada-market EX only) and comfort equipment is otherwise concentrated on the upper half of the lineup.

5Cost of OwnershipThe Soul's best-graded category.4.00A+
Base MSRP
$18,710 (LX 6MT, incl. destination)
100/100
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Entry LX trim (6-speed manual) starts at $17,490 MSRP plus Kia's ~$1,120 destination charge for MY2020; well below the hatchback normalization floor, consistent with the Soul's position as one of the cheapest vehicles in its class.

Volume-Trim Price
$21,410 (S IVT, incl. destination)
100/100
#1 of 3 in classCompare all →

The S trim (CVT/IVT automatic, cloth seats, 8-in touchscreen, forward-collision avoidance) is the best-equipped-for-value pick and typical volume trim for the redesigned third-generation 2020 Soul — MSRP $20,290 plus ~$1,120 destination; some sources instead flag base LX as highest-unit-volume, but S is the representative as-equipped configuration most buyers cross-shop.

5-Year Maintenance & Repair Cost
~$2,300 over 5 years
100/100
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CarEdge's 5-year ownership breakdown and RepairPal's average annual repair-cost figure (~$437/yr, extrapolated to ~$2,185 over 5 years) both put the Soul well below the hatchback normalization floor — Kia's compact 4-cylinder platform and long warranty coverage keep out-of-pocket costs low across the nameplate, including the redesigned 2020 model.

5-Year Resale Value Retention
~58.2% retained after 5 years
77/100
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iSeeCars puts 2020 Kia Soul 5-year depreciation at 41.8% (58.2% retained), corroborated by CarEdge's model-year-specific figure of 56.3% retained — both comfortably in the upper half of the hatchback normalization band, though slightly below the nameplate-wide average for later Soul model years.

Basic warranty
5 yr / 60,000 mi
100/100
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Kia's industry-leading 5-year/60,000-mile basic bumper-to-bumper warranty applies unchanged to the redesigned 2020 Soul, at the top of the hatchback normalization band.

Powertrain warranty
10 yr / 100,000 mi
100/100
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Kia's 10-year/100,000-mile powertrain warranty (original owner) applies to the 2020 Soul, at the top of the normalization band and a class-leading figure versus most competitors' 5-year/60,000-mile powertrain coverage.

Complimentary maintenance & perks58
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No complimentary scheduled-maintenance plan was standard on the 2020 Soul; ownership perks are limited to Kia's 5-year/60,000-mile roadside assistance and a complimentary 5-year trial of UVO Link Lite connected services (maintenance alerts, 911 Connect) on UVO-equipped trims — basic roadside plus a modest connected-services trial, short of a meaningful included-maintenance program.

Effective 5-Year Ownership Cost
$11,249 (≈$8,949 depreciation + $2,300 maintenance)
98/100
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$21,410 volume-trim price minus its estimated resale value after 5 years (58.2% retained, or about $12,461) leaves about $8,949 in depreciation. Add the projected $2,300 in 5-year maintenance and repairs, and owning this vehicle for 5 years costs about $11,249 in total.

6Reliability & QualityMid-pack among this car's ten categories.1.79C-
Predicted reliability42
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At launch, J.D. Power/U.S. News carried a predicted reliability score of 89/100 ('Great', 81-90 band) into the 2020 model year, but that forward-looking number did not hold up against what owners actually experienced: Consumer Reports downgraded the 2020 Soul to below-average reliability compared with other cars from the same model year and put it on its 'Worst Used Cars' list in January 2021, driven by the engine failures documented under item 6.1.3/6.1.4. Scored with the benefit of hindsight to 2026, the realized outcome (CR below-average, a direct engine-replacement recall naming the 2020 model year, ~191 NHTSA engine complaints averaging just 14,946 miles) outweighs the optimistic pre-launch prediction, placing this in the below-average band rather than the 'mixed signals' middle band.

Brand reliability track record82
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Kia's brand-level standing across the window this model year sits in is genuinely strong on both ends of the clock: in J.D. Power's 2020 U.S. Initial Quality Study (surveying MY2020 owners directly) Kia tied Dodge for the #1 overall industry brand at 136 PP100, its sixth consecutive year as the top mass-market brand, and the Soul was named segment-best in Small SUV and one of the top 10 vehicles industry-wide. Looking forward, J.D. Power's 2023 U.S. Vehicle Dependability Study — which specifically surveyed original owners of MY2020 vehicles after three years of ownership — ranked Kia the #1 mass-market brand at 152 PP100, ahead of Buick, Chevrolet, Mitsubishi and Toyota. Both the launch-window and three-years-later brand data point the same direction, clearing the 80+ 'consistently top-5' band even though the Soul's own model-specific record (6.1.1/6.1.3/6.1.4) lagged the brand average.

Recall & TSB history40
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The 2020 model year is one of the two model years directly named in the original piston-oil-ring campaign: NHTSA 21V-259 (issued April 2021, remedy began June 2021) covers 2020-2021 Soul with the 2.0L Nu MPI engine, ~147,249 vehicles, where incorrectly heat-treated piston oil rings can chip and scuff the cylinder bore, risking engine stall or an oil leak onto hot exhaust components (fire risk); the fix is inspect-and-replace-the-engine plus a Piston Ring Noise Sensing System software flash. That is a major, systemic powertrain/fire-risk campaign landing squarely on this model year, not a later-generation echo — a second, related 2025 campaign (SC336) later re-covered 2021-2023 units, meaning 2021 got hit twice but 2020 owners went through the original discovery. On top of the engine recall, early-build IVT units (produced before roughly mid-June 2020) had shift-quality problems that required a software reflash, adding a second, lower-severity systemic issue to the same model year. That combination keeps this well out of the 'few, minor recalls' or even 'typical, nothing systemic' bands.

Powertrain durability reputation38
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The volume 2020 Soul pairs the naturally aspirated 2.0-liter Nu MPI four-cylinder with Kia's IVT (belt-CVT-type) transmission, an unstressed and high-volume architecture shared with the Forte and Seltos that would normally argue for a mid-pack score. But this specific model year is where the Nu engine's signature durability defect was first identified and recalled (item 6.1.3), and owner reports go beyond routine oil consumption to sudden, unwarned catastrophic failures — connecting rods punching through the block, VVT-drive pin breakage, cylinder compression loss — at a NHTSA-complaint average of under 15,000 miles. That crosses the line from 'mixed history' into 'known problem powertrain' for this generation's engine family, even though Kia's 10-year/100,000-mile powertrain warranty covers an original owner through most of the exposure window and the IVT itself settled down after its mid-2020 software fix.

Interior material quality60
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Consistent with a sub-$25,000 subcompact hatchback: Edmunds' 2020 Soul review calls out a redesigned cabin with a distinctive, well-styled dash and console, but describes overall materials quality as 'so-so' with hard plastics dominating and several rivals offering more soft-touch surfaces for a similarly upscale feel. U.S. News echoes that the finish looks nicer than the plastics actually feel, while both outlets rate the packaging (roominess, easy-to-reach controls, cargo space) well above the material grade itself. That is squarely competitive-for-price rather than class-leading.

Fit & finish79
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This is the strongest data point in the category for this exact model year, because J.D. Power's 2020 Initial Quality Study surveys owners of MY2020 vehicles directly rather than a later model year: Kia tied for the #1 overall industry brand (136 PP100) and the Soul itself was named segment-best in Small SUV and one of the top-10 vehicles industry-wide for initial quality. That is a genuinely tight, consistent-assembly result at the moment this car left the factory, clearing into the top band despite the Soul's boxy body and thin sound-deadening drawing recurring wind/road-noise complaints in owner reviews — a comfort/NVH criticism rather than an assembly defect.

Dealer & service network65
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Access was strong — Kia Motors America's own 2020 sales release cites a network of 750+ US dealers, and a naturally aspirated FWD hatchback with no AWD or hybrid hardware is straightforward for independent shops to service as well. Service-experience satisfaction is the softer half: no 2020-specific J.D. Power Customer Service Index result naming Kia's rank was found, but the closest adjacent data point (2021 CSI: Kia 5th among mass-market brands at 855) is consistent with the brand's typical mid-pack-to-upper-mid CSI standing in this era rather than a top-tier service reputation, so this lands in the 'adequate coverage, mixed service reputation' band.

Parts availability & repair cost82
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Despite the engine-recall exposure above, day-to-day ownership costs for the 2020 Soul remain a real strength: RepairPal rates it 4.5/5.0 for reliability (3rd of 7 subcompact SUVs) with an average annual repair/maintenance cost of $437 against a $466 subcompact-class average, and calls out both frequency and severity of unscheduled repairs as well below the industry norm. Parts commonality with the shared Forte/Seltos 2.0L Nu MPI/IVT driveline keeps routine parts cheap and widely stocked, and Kia's 10-year/100,000-mile powertrain warranty caps the cost of the one serious failure mode (the recalled engine) for an original owner. Held just short of the very top band because that engine-replacement exposure is a real, non-trivial cost tail for out-of-warranty or subsequent owners that a cleaner-generation Soul wouldn't carry.

7Technology & InfotainmentOne of the Soul's weakest categories.1.01D
Touchscreen size
7 in (standard on LX, S, X-Line, EX, GT-Line 2.0L); 10.25 in with navigation on GT-Line 1.6T only
0/100
#2 of 3 in classCompare all →

Five of the six 2020 Soul trims — LX, S, X-Line, EX and GT-Line 2.0L — carry a 7-inch color touchscreen with AM/FM/MP3 and integrated smartphone technology; the larger 10.25-inch AVN unit with built-in navigation is confined to the single range-topping GT-Line 1.6T.

Infotainment UX & responsiveness58
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The 7-inch UVO system on the five volume trims is simple and responsive even without navigation, and Kia keeps physical volume/tune knobs and dedicated climate controls alongside the screen, but small size, dated graphics and a proprietary nav map confined to just one of six trims keep it below the segment's better systems.

Wireless CarPlay / Android Auto50
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Apple CarPlay and Android Auto are standard across all six 2020 trims, but the connection is wired only on every trim including the nav-equipped GT-Line 1.6T — Kia had not yet brought wireless projection hardware to this generation of Soul.

Voice control & native navigation44
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Built-in navigation for 2020 is exclusive to the single range-topping GT-Line 1.6T trim — narrower than later Soul model years — leaving LX, S, X-Line, EX and GT-Line 2.0L to rely entirely on phone-projected maps. Voice control is Kia's older fixed-command system rather than a natural-language assistant, so most owners default to Siri/Google Assistant via CarPlay/Android Auto regardless of trim.

Audio system quality58
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Six speakers is the standard fitment across LX through GT-Line 2.0L, adequate but unremarkable; the GT-Line 1.6T adds a genuine step up with a Harman Kardon system (center speaker, subwoofer, external amplifier) as standard equipment, though that single trim represents a small share of Soul sales.

Digital instrument cluster32
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Every 2020 trim below GT-Line 1.6T uses Kia's analog "segment" meter cluster with a small monochrome trip computer rather than a reconfigurable digital display; only the GT-Line 1.6T gets the full-color Supervision digital cluster, making a proper digital gauge display a single-trim exception.

OTA update capability45
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The 2020 Soul runs on Kia's pre-Kia Connect UVO eServices telematics generation, which supported periodic map and system updates on the nav-equipped GT-Line 1.6T but nothing approaching whole-vehicle feature OTA; the non-nav volume trims have no connected head unit to update at all.

Companion app & remote functions60
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The UVO eServices app covers vehicle locate, alerts and diagnostics on a complimentary basis for an unusually long stretch for this generation, but fuller remote-start/climate functions sit behind the paid Ultimate-tier package, and the base LX without a connected head unit gets little of it — solid core functionality gated by a subscription tier rather than a single free year.

Charging ports & device power48
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Standard USB input is present fleet-wide, and wireless charging reaches three of six 2020 trims (EX standard, GT-Line 2.0L optional, GT-Line 1.6T standard) — slightly wider than the following model year — but it is still absent from the LX/S/X-Line volume trims, with older USB-A architecture, no rear-seat charging point, and no household AC outlet on any trim.

Keyless & remote access50
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Smart Key with proximity entry and push-button start reaches EX, GT-Line 2.0L (optional) and GT-Line 1.6T for 2020, while the volume LX/S/X-Line trims make do with a folding remote key and no push-button start. There is no phone-as-key and no hands-free liftgate on this generation.

Camera & parking aids42
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A rearview camera is standard across the entire 2020 lineup, and rear parking sensors and rear cross-traffic alert are available as options on trims above the base LX, but that is the extent of it — no surround-view monitor and no automated parking assist on any 2020 trim, GT-Line 1.6T included.

Head-up display availability36
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A combiner-style head-up display is offered for 2020, but strictly as standard equipment on the single range-topping GT-Line 1.6T trim, leaving five of the six 2020 trims without any HUD option at all.

8Use-Case FitGrades below the middle of the scale.1.46D
Kid & car-seat practicality71
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The redesigned third-generation body (launched MY2019, carried unchanged into 2020) gives the Soul a real edge for family duty: near-vertical rear doors onto a 39.5-in-headroom second row let a car seat go in standing up rather than threaded under a sloping roofline, a high hip point saves the back on every buckle-in, and 24.2 cu ft behind the 60/40 bench swallows a stroller without folding anything. IIHS rates 2020 LATCH ease of use Acceptable — two full outboard rear positions with complete hardware. It falls short of the top band because the cabin is narrow enough that three-across is a genuine squeeze, and rear amenities (center armrest, rear vents) are absent below the EX trim most families cross-shop.

Family safety package49
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The volume S trim gets a real ADAS suite standard — Forward Collision-Avoidance Assist (without pedestrian detection), Lane Keep Assist, Driver Attention Warning, Blind-Spot Collision Warning and Rear Cross-Traffic Collision-Avoidance Assist — but Lane Change Assist is withheld from S entirely for 2020 (standard only from X-Line up), there is no rear occupant alert this model year (Kia added it the following year), and the base LX gets none of this standard. IIHS names the 2020 Soul a Top Safety Pick, but that award is conditional on the optional pedestrian-detecting FCA and LED headlights that are standard only on the range-topping GT-Line 1.6T and optional on EX — every other trim's halogen headlights rate Poor. NHTSA's 4-star overall rating (5 side, 4 front, 3 side pole, 4 rollover) is mid-pack, with the 3-star side-pole result a genuine soft spot.

Family road-trip comfort55
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Four adults fit comfortably for hours — 38.8 in of rear legroom is generous for a subcompact and 24.2 cu ft of cargo (18.8 cu ft with the standard cargo tray installed) means luggage still fits with all four seats occupied, the case most subcompacts fail. Ride and noise are the drag on the score: Consumer Reports found the redesigned chassis still 'stiff and jittery even on smooth pavement,' and engine noise is noticeable under acceleration even if road noise stays well controlled for an open cargo area. Equipment gating caps it further — dual-zone automatic climate is available but heated front seats are standard EX-only, so the volume LX/S cars a family actually buys get single-zone manual climate and no seat heating.

Daily driving ease63
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The Soul is built around exactly this mission: light steering, a tall command seating position, and class-leading outward visibility from the boxy glasshouse. The 2.0L Nu MPI's IVT (CVT) — the volume configuration most 2020 buyers choose over the standard 6-speed manual — is tuned to behave like a conventional automatic in most conditions and avoids the drone of lesser CVTs, though reviewers note acceleration is 'a little lacking' at full throttle and the transmission feels slightly sluggish at higher speeds. It's held out of the top band by the 147-hp engine's strained merges and on-ramps, a 7-in touchscreen on five of six trims (the larger 10.25-in unit is GT-Line 1.6T-only) that keeps some functions buried in menus, and the fact that Smart Cruise Control is exclusive to the single top trim, so the driver works every mile of a congested commute in the volume cars.

Commuting cost efficiency62
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Cheap to run in the ways that compound: an EPA-estimated 27/33/30 city/highway/combined on the volume 2.0L IVT configuration running on regular 87 octane, a $2,050/yr estimated fuel cost, and a RepairPal-rated $437/yr average repair-and-maintenance bill (4.5/5.0 reliability, third among subcompact SUVs). Two things keep it mid-band rather than higher: 30 MPG combined is only average for the segment — a Corolla Hatchback and Prius both beat it by a wide margin — and full-coverage insurance runs roughly $2,445/yr, giving back part of the fuel savings.

Parking & maneuverability79
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Close to a best case for urban usability. The compact third-generation footprint makes U-turns and tight spots trivial, and the tall upright glasshouse — deep windows, low beltline, near-vertical tailgate — gives sightlines to all four corners that few rivals match, so the driver actually knows where the body ends. A rearview camera is standard across the entire 2020 range. It stops short of the very top only because no 2020 trim offers standard ultrasonic parking sensors or a surround-view monitor (sensors are available above LX, not standard), so tight spaces are worked off mirrors, glass and a single camera.

Work capability29
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Not a work vehicle in any conventional sense. Kia publishes no US towing rating for the 2020 Soul, there is no bed, no AWD option, and 147 hp (201 on GT-Line Turbo) through the front wheels is not a load-hauling drivetrain. What earns it anything above the floor is real: 24.2 cu ft behind the seats and 62.1 folded, in a square box with a low, flat load floor, is legitimately useful for courier, rideshare or trade-sample duty in a way a conventional sedan trunk is not.

Durability for work duty24
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This is one of the two model years directly at the center of the Nu 2.0L piston-oil-ring defect: NHTSA campaign 21V-259 (issued April 2021) covers 2020-2021 Soul 2.0L MPI engines, ~147,249 vehicles, for improperly heat-treated piston oil rings that chip and scuff the cylinder bore, risking stall or an oil leak onto hot exhaust components (fire risk) — remedy is inspect-and-replace-the-engine plus a software flash. CarComplaints logs 191 NHTSA complaints against this exact model year's engine, averaging just 14,946 miles, including reports of sudden connecting-rod failure punching through the block with no warning. Kia's 10-yr/100,000-mi powertrain warranty covers an original owner through most of the exposure window, and RepairPal's brand-level reliability data (4.5/5.0) is otherwise strong, but a documented catastrophic engine-failure mode landing on this specific model year rules out anything above the bottom band for toughness under abuse.

Jobsite & upfit practicality30
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Thin, work-adjacent equipment at best: a dual-level cargo board that flattens the load floor is standard on mid/upper trims (18.8 cu ft with the tray installed vs 24.2 without), and the X-Line trim carries genuine factory roof rails as standard equipment, giving buyers an actual OEM mounting point rather than an aftermarket crossbar purchase. There is no AC inverter or household outlet on any 2020 trim, no factory tie-down rail system, and no factory tow hitch or wiring, so the work case remains light-duty at best.

Long-distance comfort & range49
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A workable tourer rather than a good one. The redesigned front seats hold up on a long day, 429 miles of EPA-derived range on a 14.3-gallon tank at 30 MPG combined gives a comfortable range between fuel stops, and there's real space for four adults and their luggage at once. Working against it: Consumer Reports flags a stiff, jittery ride even on smooth pavement, engine noise is noticeable under acceleration, 147 hp means grades are taken at high revs, and Smart Cruise Control exists only on the range-topping GT-Line 1.6T — the S and EX cars most buyers choose make do with plain cruise control, so the fatigue-reduction tech that defines this item is absent from the volume car.

Outdoor & adventure capability32
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Pavement-bound — the Soul has never offered all-wheel drive in any model year, and no 2020 trim publishes a towing rating for bikes or a small trailer. The X-Line trim brings genuine factory roof rails and rugged-look cladding that at least signal light gear-hauling intent, on top of the square 62.1-cu-ft folded cargo box that's genuinely useful for a camping load.

Gear & luggage flexibility74
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The single best thing about owning a Soul: 24.2 cu ft behind the second row beats most compact crossovers and 62.1 cu ft folded is close to double a Corolla Hatchback's figure, in a shape — near-vertical tailgate, tall square opening, low load floor — that swallows bulky objects upright instead of wedging them past a sloping hatch. The dual-level cargo board (standard mid/upper trims) sets a flat floor over the folded seatbacks, and the X-Line's genuine factory roof rails add real roof-carriage capability without an aftermarket purchase. It misses the very top only because the rear bench is a plain 60/40 with no pass-through and no slide or recline.

9Driving ExperienceOne of the Soul's strongest categories.2.58C+
Handling & agility68
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Third-gen Soul (SK3, carryover for 2020) turns in crisply with minimal body lean and secure grip for a tall-riding subcompact hatch, though the base LX/S/EX 2.0L riding on smaller wheels is softer and less eager than the GT-Line Turbo's setup.

Steering feel65
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Reviewers describe the electric power steering as confident and precise with good on-center feel, though light effort and some slop keep it short of genuine feedback.

Braking confidence62
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No instrumented 60-0 braking figure was found for the 2020 model year; contemporary reviews raise no complaints about pedal feel or fade, consistent with the segment-typical disc/drum setup on the base 2.0L trims, so this is scored as adequate but unremarkable.

Powertrain smoothness & response63
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The volume 2.0L MPI engine paired with the Intelligent Variable Transmission is smooth and unobtrusive around town but modest output (147 hp/132 lb-ft) makes response leisurely, with Edmunds testing 0-60 in 8.8 seconds; the optional 1.6T/7-speed DCT is quicker but exhibits some turbo lag and occasionally clunky low-speed shifts.

Drivetrain noise & vibration66
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The base 2.0L is audible but inoffensive under hard acceleration and settles to a quiet cruise; reviewers specifically note the chassis doesn't shudder or feel unsettled over rough pavement.

Turning circle
34.8 ft curb-to-curb (all trims)
87/100
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Kia's own published specification, constant across all six 2020 trims regardless of engine/transmission.

Driving position & ergonomics78
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The Soul's tall, upright seating position, large glass area and thin A-pillars give excellent outward visibility and easy parking/maneuvering, and its wide door openings and elevated seat height make entry and exit effortless; rear roof pillars are the one noted blind-spot compromise.

Fun-to-drive factor63
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The Soul's boxy character, upright stance and nimble low-speed manners give it genuine personality that reviewers call 'kind of fun' and 'go-kart'-like, but the volume 2.0L powertrain's modest output blunts real enthusiast appeal outside the pricier GT-Line Turbo.

10Value & Market PositionMid-pack among this car's ten categories.2.43C+
Standard equipment generosity55
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Base LX ($17,490 6MT / $18,485 IVT) includes a 7-inch touchscreen with standard Apple CarPlay/Android Auto, a 6-speaker system, a rearview camera and hill-start assist, but the full Drive Wise driver-assist suite (forward-collision warning, lane-keeping assist, blind-spot/rear cross-traffic warning) is not standard on LX and only arrives bundled into higher trims.

Feature value per dollar68
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Edmunds named the redesigned 2020 Soul an Editors' Pick, citing segment-roomy packaging, standard smartphone integration across the range, and pricing that undercuts most subcompact-crossover rivals without skimping on cabin materials — a genuine content-per-dollar edge starting under $18,500.

Trim & configuration breadth80
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Seven configurations span $17,490 to $27,490 — LX offered with either a 6-speed manual or CVT, plus S, X-Line, EX, GT-Line 2.0L and a distinct turbocharged GT-Line 1.6T — a wide, well-spaced range from stripped commuter to sport-styled turbo that's unusually broad for a subcompact, including a manual gearbox option most rivals had already dropped.

Sales popularity & market acceptance58
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US sales held at 71,772 units for 2020, a steady mid-pack result for the subcompact-crossover segment even as the nameplate had cooled from its mid-2010s peak; the freshly redesigned third generation kept it a fixture in the segment rather than a fast riser or a fading also-ran.

Brand desirability & image68
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Kia tied Dodge for the highest overall score (136 PP100) in J.D. Power's 2020 Initial Quality Study — Kia's sixth consecutive year as the top mass-market brand — while the Telluride's 2020 North American Utility of the Year win added real halo; still a mainstream, value-oriented brand rather than an aspirational one.

Deals & incentive availability65
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Pre-shortage market conditions left room to negotiate: buyers commonly reported loyalty ($500) and military ($400) incentives plus finance rebates and dealer markdowns of $1,500-plus off MSRP, a meaningfully better deal environment than the shortage-era markups that hit the nameplate a couple of years later.

Model freshness80
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The third-generation Soul (SK3) launched for MY2019, making 2020 only the second year of an all-new platform and design — current, well within its cycle, and years from the next redesign or facelift (which lands for MY2023).

Critical reception & awards62
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Edmunds named the redesigned 2020 Soul an Editors' Pick and reviewers broadly praised its handling, roominess and value, but it lost the class-defining 2020 KBB Best Buy award to the Hyundai Kona and doesn't headline major awards the way stablemates like the Telluride did that year — well-regarded without being a comparison-test winner.